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Where is Singlepower? Where is Mikhail? - Page 53

post #781 of 1953
Talked to Mikhail twice last night and then got an email this evening. He said a new SS SDS-XLR power supply in matching Maestro case by mid January.
post #782 of 1953
Good luck! That sounds like his bread and butter sort of thing so hopefully chances are good that he can follow through.
post #783 of 1953
Quote:
Originally Posted by Rob N View Post
That's bad Tom.

Anyone received anything recently that they are happy with?
I did in October.

I had an MPX3 into SP for an "upgrade." It took 7 months, which is apparently lightning quick in SP years. Even so, I am happy with the result. The amp sounds lovely. Every time I throw my cans on I can't help but say DAMN! That sounds good!

Once I got it I dropped off of the forums because I was just downright exhausted with the drama. I had to beg for it back. Call and email relentlessly. It has been said, but the squeaky wheel gets the grease.

I will say the amp I sent for an upgrade was not the amp I got back. I sent in an MPX3 SLAM and got back a modded MPX3, not the slam. I wasn't upset by this just thought it was odd and worth mentioning.

So would I buy another amp from SP again? That's a tough question. I love the products. Some people think that's an open and shut case.... not so much here. Luckily I'm good for awhile.

Good luck Tom. I think your situation is the worst one I've read yet.
post #784 of 1953
Quote:
Originally Posted by TreAdidas View Post
I had to beg for it back. Call and email relentlessly. It has been said, but the squeaky wheel gets the grease.
You can only put so much grease on something before it has to be thrown out and replaced......
post #785 of 1953
Quote:
Originally Posted by Beefy View Post
You can only put so much grease on something before it has to be thrown out and replaced......
True. Luckily I was the squeaky wheel in the analogy so no need to throw myself out. That just wouldn't make sense!

Nonetheless I get your point. Some would feel their efforts are in vain. In my experience (read: I had an amp and my hard earned money in with Mikhail for months. I lived through the situation others are describing and I came out with a product that I am satisfied with) keeping up constant communication made all the difference.

If someone is living through this situation just keep talking with him. It may test your patience. It may seem useless. But hey, it worked for me.
post #786 of 1953
Quote:
Originally Posted by tom hankins View Post
Talked to Mikhail twice last night and then got an email this evening. He said a new SS SDS-XLR power supply in matching Maestro case by mid January.
Yay Tom!! I hope he can make it up to you. Again, don't hold your breath until that PSU shows up. In the mean time, you can still enjoy that preamp with the tube PSU right assuming the amp is working perfectly?
post #787 of 1953
I simply don't understand why he cannot provide customers with exactly what they ordered.

When he gets it right his products are good
post #788 of 1953
Someone wanting to run a buisness would never put himself in a position to continually offer free stuff or replacements that would cause him to loose money. When your dealing with someone who doesnt care about his wallet then what possible control could you have with a deal like that? He holds all the cards and doesnt care, people who lie dont care.
post #789 of 1953
Quote:
Originally Posted by olblueyez View Post
Someone wanting to run a buisness would never put himself in a position to continually offer free stuff or replacements that would cause him to loose money. When your dealing with someone who doesnt care about his wallet then what possible control could you have with a deal like that? He holds all the cards and doesnt care, people who lie dont care.
Quote:
Originally Posted by PM From: olblueyez
You have been reported and are now on my ignore list. Any responces to this PM will be deleted. Do not fool yourself into thinking I will read anything else you have to say. You are a hypocrite.
How old are you?!

Yes, I had frustrations with Mikhail. Yes, he gave me free stuff to compensate. You on the other hand have not sent Mikhail any money and are just participating in the negative "Group Think" against Singlepower. Your fanboyism is blatant.

If sending me that PM made you feel good, i'll accept it. Hope you have a good day.
post #790 of 1953
Quote:
Originally Posted by Towert7 View Post
The inverse is said about you.
I own amps from both companies...
post #791 of 1953
Quote:
Originally Posted by Gollie View Post
I really don't know what you guys are trying to do. It almost seems like you are try to muscle out Singlepower through negative prostelyzation. Some might not have had the privilege of hearing his amps and some might have. I put these amps at the very top of the scale in forms of sound quality, build quality and pushing the envelope for new and inventive ways to do the craft. I'm sorry but I think this is a mistake. Some of you guys don't even have money outstanding and you are calling for legal action.

I have had several issues with deliveries but Mikhail always ends up calling and making up for it. If I get too down, I put on my headphones and it all melts away. I understand the anger and frustration personally but this thread has gotten out of control.

If you think that waiting 1 month or possible 6 months to a year for one of the best headphone amps in the world then maybe you should go for one of the mass produced Chinese amps and stop complaining. Most if not all of the other HP amp manufactures won't allow 15 "upgrades" to the standard model. They offer between 15-20 (at the most) different models and they are standard.

Frankly, I'd like to upgrade in the future and I would prefer it if Singlepower is still around.

Just my $.02
If you are suggesting that I am some how trying to muscle out SP, you are dead wrong. I could care less either way. Your comment above was "you guys" so I have to assume I was included in that broad category by you. I certainly am not trying to convert anyone away from SP to any other manufacturer. Again, I've long since stopped caring about this stuff.

You don't appear to have any money at issue at the moment either so perhaps you should follow your own advice. You may be happy to deal with the "frustration" of dealing with SP but there appear to be others that are not so willing and maybe didn't realize quite what they were getting into when they made their purchases. Delays are one thing. It's one thing if someone is willing to wait for a long period of time to get an item that they believe is worth the wait, no problem. I've been waiting a couple of months for a turntable. It's worth it to me. There have been a couple of delays along the way but they all have been explained and I get email and phone updates at least weekly. However, being told over and over again that something is on the way, has been shipped, will be there on a date certain and then it doesn't happen, it is quite another thing.

Just my $.02
post #792 of 1953
Thread Starter 

Thread Clarification

Clearly this thread has taken on a life of its own, being over 8 months old and still active. As a point of clarification - this thread initially was meant to be used as a device to track down a response from Mikhail regarding status on a past due amp. Since then, I believe this thread has served its purpose in numerous ways surrounding this very issue for others as well.

In a sense, I am glad the plethora of other tangential posts has kept the thread alive - so that others further down the line from my own issue 8 months ago, have an active and highly watched forum for discussing their issues and hopefully, a more speedy subsequent response from SP.

Having said that, I do think that providing opinion and advice to a limit is OK. But when you have no real experience with the company, do not currently have any issue with Mikhail, and simply want to shake an already boiling pot, I think you are bound to end up getting a bit burned. I think we headfiers are as a group a bit self correcting in this regard, and a few members have been told off for just this.

So since this thread was initially interrogatory, allowing for open-ended response, I don't want to discourage conversation. However, we should keep it closely relevant and not turn this into a battlefield (unless it really does come to that).

Neil
post #793 of 1953
After following this post for a while now, I think that it would be best if the mods set up a thread where ONLY PEOPLE WITH PENDING ISSUES W/ SINGLEPOWER should post their woes and experiences. That way, we can have a better picture of who ACTUALLY have issues w/ Mikhail. It's really easy to get lost in this thread with all the trolling and what's sad is the people who are the most negative are the people who have absolutely no dog in this fight.

Don't get me wrong, I am not trying to defend Mikhail or cut him any slack at all as he does not deserve any. I just think it's best to have a thread where members can actually see an accurate picture of what's happening and not be subject to the nagging comments of people who are not qualified. Perhaps a thread should be started where people who just want to bash SP can post as much they want. That way, we can see the differences between actual experiences and just plain old unqualified opinions.

Just my .02
post #794 of 1953
My situation is nowhere near the scale of $6000, but I just received a PPX3 today. I had done my research on getting my first headphone amplifier, and knew the risks associated with singlepower, but I opted to try it out anyway.

I ordered the amplifier last Monday and was told it would be shipped on Thursday. It wasn't, and I began to fear the worst when it still wasn't shipped by this Monday, that perhaps I would be drawn into weeks and weeks of waiting. However, to Mikhail's credit, I called a couple times, he answered about 75% of the time (better than many larger businesses that I can think of) and realized that part of the mistake was that he had copied my e-mail address incorrectly, so I didn't receive shipping confirmation. He got the package shipped on Tuesday.

Overall, perhaps it was a little delayed, but I can't really say that it left a bad taste in my mouth. I'd deal with singlepower again. I must say though: I bought an amp that, afaik, he already had in his shop, ready to go. So if I upgrade in the future, I think that is the route I will take (I don't foresee myself buying anything above a couple grand anyway).
post #795 of 1953
Yeah he had been mentioning that is he striving to have stock on hand for the more common amps and even a couple of ES-1s and that he is almost there.

I have never ordered such an amp from him so I don't know how he is on that front, but it sounds like from your experience he is ~there.

Clearly the biggest area of improvement for him is surrounding the expensive custom amps and repairs and upgrades (More open ended things that have to be dealt with when they happen).

I think all of us who have issue anticipated and factored in a long wait time I think the only worry is many, many missed deadlines to the point where you have no idea when you'll see something and getting what you wanted/ordered.

Oh and there are tangential issues like "fake" tracking numbers. But that doesn't concern me as much if deadlines are in the end met
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