Originally Posted by tom hankins
Just got in from work and three boxes are here. Hopefully everything is in them and all is well.
Congrats Tom. I hope for a happy ending.
Your own story has inspired me to post my plight and hope it makes a difference.
I had a bad weekend several months ago where I managed to damage my SS-1 by hooking up the umbilicals incorrectly and my friend with a gigantor head snapped one of the two plastic supports on my Singlepower headband.
So I ended up sending them both to Mikhail for repair and updates (The SS-1 had some features that were paid for but not implemented as the owner demanded it before it was completed). This was ~August 17th was when I got them shipped as my email records show. The numbers arent active anymore. but it looks like he got them ~a week later. He missed the first pickup but eventually got his hands on them.
I had of course asked him how long it would take to turn things around. I told him I could afford to be patient with the amp as I had backup amps I could listen to in the mean time, but I would like the headband repaired and returned asap. He quoted me a couple weeks. He said he had a prototype aluminum reinforcement he could just swap on and it would be like 50 bucks. I said okay that sounds great! That's the kind of thing I'm interested in. He said he had a more extensive redesign that he had had in the works for awhile and if I was interested for that. I told him that it sounded interesting, but money is kind of tight and if it'll add onto the turn around time then I'll take a pass at this point in time.
Needless to say I don't have my repaired headband yet.
I foresaw some missed deadlines and as a loyal Singlepower customer I was willing to forgive that. I emailed him September 24th and asked him for an update and he told me that he was waiting for a new piece to come in. Apparently he decided to go ahead with the redesigned replacement which I had previously expressed that I was not interested in.
I told him great, but if it would take months instead of maybe weeks for this piece then I'd prefer to go to the solution we originally talked about and he assured me that it would be a few weeks at latest.
Some more back and forth and eventually he tells me that he is busy because of RMAF and that he'll get it out with the packages in the first week after.
Of course when that week came again no news, no tracking #s and I email him again and it goes unanswered. After the second week he finally sends me a reply with details about the amp which he says is 90 percent done and nothing about the headband. I ask for more information over 5 unanswered emails over another 2 weeks.
October 27th he answers an email and we talk on the phone and he said he would ship things by the end of the week or Monday latest. Unfortunately he does not come through
At this point I start asking questions about the cost of repairs too which had never really been given to me since he said he needed to see the damage to figure that out. He did say that it would be at most cost of parts... and to not worry.
All I get is this on Nov 5th:
"I will let you know by tomorrow as the headband is being fitted and can
possibly be sent back with the amplifier."
At this point it sounds like things are finally almost done so I sell the amp I've been using.
After several unanswered emails 2 weeks later I get:
I apologize for not getting back to you quickly. I was in a hibernation
mode getting amplifiers completed and the days streamed together and now
it the end of the week. I've been shipping quite a few amps, but did not
get a chance to do the last testing on the amp. I'll review this over the
weekend and get back with you.
Sound's promising, but the weekend passes without any updates despite my emailing him asking for one.
Nothing until Nov 20th:
I'll give you a call this evening.
I email back to mention that I'd be at a movie from 4-6:30.. but after that I will be awaiting his call. No call happened. I email him back and tell him he can call me any time tomorrow and I will try to reach him as well.
No luck until Nov 24:
I'm sorry for being so busy over the last week. Let me know give you a
call in the next hour.
I think at this point we do touch base and he apologizes says that he'll get it out by end of the week or early next week for sure.
This of course doesn't happen. So we talk again and he asks for an extension to Wednesday that he really can't do it by Monday/Tuesday. Wednesday comes and we talk and he says Wednesday isn't going to be possible, but Friday for sure.
Yeah that doesn't happen either so we talk yet again and he swears Monday. I told him if that doesn't happen then I will post about my experience here.
Oh yeah and at some point when I was trying to feel out the repair cost he said that he had no idea but that he had spent a lot of time working on my things and that his accountant will send me an invoice and that his accountant handles all that stuff. I said that's fine, but I want a rough ball park like are we talking low 3 figures.. high 3 figures or over 1000. He says he isn't sure but probably over 1000.
Kinda sucks and is somewhat unexpected, but ohwell... I guess.
Anyway, I apologize to anyone who I've made a Singlepower recommendation to in the past. Based on my experience and the experiences of those I know and trust... I just cannot make that recommendation anymore. Perhaps on used items.. but even then if you need repairs then you may end up in the hellacious situation I am in.
I truly like Mikhail as a person and the sound/quality of his amps, but he needs to figure out how he can at least somewhat meet the deadlines he promises. Also I think he should be more consistent and upfront with exactly what he's doing and what it's going to cost.
Again I do not mind waiting an extended amount of time for something, but if you are going to quote me a long wait time then if one can at least finish something within ~1-2 months of that deadline or at least provide me with some strong evidence that things are moving towards completion.. that's all I ask.
I hope Mikhail really is almost done with my stuff and that I get shipped something this week, but unfortunately based on past history with this order I do not know if I will receive something in the next week, the next month or even in the next 6 months. All I have is words and even those are difficult to get sometimes.
It's getting close to 4 months now. Here's to hoping I see my stuff before the end of the month though now I'm feeling iffy about shipping expensive items during the holiday season.