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Where is Singlepower? Where is Mikhail? - Page 33

post #481 of 1953
Quote:
Originally Posted by Beefy View Post
And the minutiae excuse a year long wait how, exactly?
Don't know both sides of the story, so I can't answer that - but what rumors I have heard were that Mikhail was ready to ship a while ago and Elephas kept telling him not to ship if he didn't change things again (face plate, wiring or case or all of the above), and Mikhail wanting to know who was paying for the next round of mods, then Elephas deciding to sell the amps and saying to ship to the buyer after he finds one, then saying don't ship because he wanted people at the CO meet to see the amps, and blah blah blah. I wonder if Elephas should have kept those plane tickets to visit CO for the meet so he could deal with Mikhail in person, because I don't think they are on the same page.
post #482 of 1953
Quote:
Originally Posted by Kang View Post
After 11-plus months of waiting, my new ES-1 arrived this morning.

The biasing may not working correctly as the numbers jump constantly.

Update: Mikhail just called. The biasing appears to be fine, after switching tubes. Also, the amp has the correct attenuator, just smaller knobs due to the additional bias display. After the tube rolling, the sound is fantastic.
Congrats.
Hope rest of the waiting list will be cleared soon.
post #483 of 1953
Quote:
Originally Posted by Beefy View Post
That is not how I read it at all.

Elephas asked for a new volume pot to be added. Mikhail did that but did a poor job of the panel, and Elephas understandably wanted it fixed. Cue several months of delay.......... and here we are now.
This is correct.

In March 2008, while expecting to receive the amps (Supra-XLR and ES-1), I asked Mikhail about the functionality of dual attenuators that were installed in both amps. He sent me this photo of the Supra-XLR. I was disappointed and thought it looked unprofessional. See for yourself:



Quote:
Originally Posted by HeadphoneAddict View Post
Don't know both sides of the story, so I can't answer that - but what rumors I have heard were that Mikhail was ready to ship a while ago and Elephas kept telling him not to ship if he didn't change things again (face plate, wiring or case or all of the above), and Mikhail wanting to know who was paying for the next round of mods, then Elephas deciding to sell the amps and saying to ship to the buyer after he finds one, then saying don't ship because he wanted people at the CO meet to see the amps, and blah blah blah. I wonder if Elephas should have kept those plane tickets to visit CO for the meet so he could deal with Mikhail in person, because I don't think they are on the same page.
This is a distorted and confused account of part of what happened since Feb. 2008.

1. I decided to sell the amps in Feb. 2008.

2. At the time, Mikhail suddenly told me that all the upgrades to the amps were completed and they were ready to ship. I was pleasantly surprised, and sent him payment for $6600.

3. He sent me the photo of the Supra-XLR's front faceplate in March when I asked about the dual attenuators. I was dissatisfied with the layout and appearance and asked what could be done. Mikhail suggested either a new chassis or a new faceplate. I was interested in a new faceplate. All this was back in March. As of now, he still hasn't gotten back to me about this (I talked to him on the phone 12 hours ago).

4. I did tell Mikhail not to ship the amps once. This was in late June 2008 when I became very frustrated. Mikhail was insisting to me that both amps have been ready to ship "for months." I didn't believe him anymore. I told him that even if they are ready to ship, to hold off until the Colorado meet on July 26 and asked him to bring both amps to the meet. The ES-1 was present but not the Supra-XLR.

5. I assume that Mikhail has been telling some people that the delay in my case is due to the Supra-XLR's faceplate. On this point, I agree with him. I was disappointed with the way the faceplate looks and wanted a fix. We discussed it in March. He sent me photos of another Supra that was placed in a Maestro chassis. I've been waiting for a response from Mikhail since March.

6. There are two amps. Besides the Supra-XLR, there is also an ES-1, which was also supposedly completed in Feb. 2008. There is no unresolved issue with the ES-1. I've been waiting for it since Feb. 2008.

7. If Team Singlepower wants to attack me and defend Mikhail, go ahead, you can try. I'm Team Singlepower too, you know. I've owned a Supra-XLR and ES-1 since Aug. and Sept. 2007. I sent them to Mikhail for $6600 in upgrades.

8. I talked to Mikhail on the phone about 12 hours ago. I told him I was upset by some distorted and confused posts about my situation that seem to place the blame on me or some kind of misunderstanding or miscommunication regarding payment. I asked Mikhail what he has been telling people. He said he has talked about the Supra-XLR's faceplate but hasn't mentioned anything regarding money or payment. I asked him to post here himself. He declined, explaining that he has his own reasons. That is his decision, which I can accept. But I will respond to any "proxy" posts, rumors or innuendo that distort the facts and somehow twists things around to blame me for Singlepower's failures.
post #484 of 1953
Nice clarification Elephas. The way Mikhail has treated you is clearly indefensible.

Quote:
Originally Posted by Elephas View Post
7. If Team Singlepower wants to attack me and defend Mikhail, go ahead, you can try. I'm Team Singlepower too, you know. I've owned a Supra-XLR and ES-1 since Aug. and Sept. 2007. I sent them to Mikhail for $6600 in upgrades.
It would be really nice for you if you had actually been able to listen to the amps while being part of the team
post #485 of 1953
Elephas,
I can understand that the second attenuator doesn't have the circular increments (that's probably part of the original silk screening, or whatever process is used in laying down the markings) but is the white mark at the upper right side of the second attenuator, damage, or just a symptom of the flash?
post #486 of 1953
Elephas--

I can't believe I'm defending SinglePower, but from looking at the photos, I don't see how there's any possible way to make what you were asking for look professional. There just isn't any room for a second attenuator with the markings to begin with. If it's parallel to the first one, the markings would overlap (or at least come very close to) the print below it; I can't see you being happy with that either.

What would the cost of a new chassis be? From the pictures I've seen of the inside and outside, it seems to me that you're trying to cram a Hummer into a Prius.

None of this excuses SinglePower's delay times, of course.
post #487 of 1953
Quote:
Originally Posted by immtbiker View Post
Elephas,
I can understand that the second attenuator doesn't have the circular increments (that's probably part of the original silk screening, or whatever process is used in laying down the markings) but is the white mark at the upper right side of the second attenuator, damage, or just a symptom of the flash?
I think it looks fine too. The white mark is the flash rippling off the finish.
post #488 of 1953
Quote:
Originally Posted by earwicker7 View Post
Elephas--

I can't believe I'm defending SinglePower <snip>
In large measure I agree with what your saying regarding amps that get significantly modified and stay in the original chassis. But at some point it becomes the responsibility of the manufacturer to let their customer know what the aesthetic limits are. Once it was established that the manner in which Mikhail chose to implement the mods was unacceptable to the customer (Elephas) in my opinion it becomes Mikhail's responsibility to present options for how to proceed. To me it wouldn't have been unreasonable for him to have said something like the following:

1. I understand that you're not satisfied with the modified chassis. Unfortunately the price that we agreed upon did not include transplanting the amp to a new chassis. The price to do so is X and the timetable for doing the work is Y.

2. I understand that you're not satisfied with the modified chassis. Unfortunately the price that we agreed upon did not include transplanting the amp to a new chassis. A new custom face plate could be manufacturer to provide a look that better suits your needs. The price to do so is X and the timetable for doing the work is Y.

It's one of those cases where I think a little communication would have gone a long way.

Also, none of this explains why the ES-1 hasn't shipped yet.
post #489 of 1953
Quote:
Originally Posted by n_maher View Post
In large measure I agree with what your saying regarding amps that get significantly modified and stay in the original chassis. But at some point it becomes the responsibility of the manufacturer to let their customer know what the aesthetic limits are. Once it was established that the manner in which Mikhail chose to implement the mods was unacceptable to the customer (Elephas) in my opinion it becomes Mikhail's responsibility to present options for how to proceed. To me it wouldn't have been unreasonable for him to have said something like the following:

1. I understand that you're not satisfied with the modified chassis. Unfortunately the price that we agreed upon did not include transplanting the amp to a new chassis. The price to do so is X and the timetable for doing the work is Y.

2. I understand that you're not satisfied with the modified chassis. Unfortunately the price that we agreed upon did not include transplanting the amp to a new chassis. A new custom face plate could be manufacturer to provide a look that better suits your needs. The price to do so is X and the timetable for doing the work is Y.

It's one of those cases where I think a little communication would have gone a long way.

Also, none of this explains why the ES-1 hasn't shipped yet.
I agree, there seems to be a lack of communication.
post #490 of 1953
Quote:
Originally Posted by immtbiker View Post
Elephas,
I can understand that the second attenuator doesn't have the circular increments (that's probably part of the original silk screening, or whatever process is used in laying down the markings) but is the white mark at the upper right side of the second attenuator, damage, or just a symptom of the flash?
For 6600 dollars in upgrades, wich really IS alot of money, i would at least insist on 2 stepped attenuators, otherwise you'd never get the same left and right attenuation.

In that case, those dots are completely obsolete, since the attenuators work with steps of 2-3db!

I wouldn't worry too much about looks, i would worry if the amp didn't sound good for 6600 dollars.

If it was me, i just would take a canister of black paint and spray it over the black dots and get rid of them.
No point in having those dots if you got stepped pots, at least i hope you got stepped pots for 6600 dollars!
post #491 of 1953
I'm curious. What kind of upgrades did you get for $6600?
Did you ever get a specific breakdown or invoice?
post #492 of 1953
If you look at the photos, those attenuators are stepped.
post #493 of 1953
Quote:
Originally Posted by ldj325 View Post
I'm curious. What kind of upgrades did you get for $6600?
Did you ever get a specific breakdown or invoice?
Yes, everything is itemized, Mikhail is clear and professional and lists everything out. The upgrades included dual stepped attenuators for both amps. Most of the other upgrades were for the ES-1, the Supra-XLR was already supposed to be a maxed model when I bought it used from another member.

Quote:
Originally Posted by The Pieman View Post
I do not know how some can justify Singlepowers dealing with Elephas. Elephas is a customer. He sure has not been treated like one.
Thanks for the sympathy.

I believe that the reason the SP website is so outdated and lacking in information is because SP wants it that way. Mikhail is a very good salesman and a very smooth-talker. Anyone who has ever talked with him over the phone probably knows what I mean. When I discussed upgrades for the amps with him last year I was very impressed with his knowledge and enthusiasm.

A phone conversation gives SP the chance to find out about the customer's needs, expectations, experience, other gear in the system, etc. This is usually a good thing for the customer, IMO.

More importantly from SP's point of view, the phone conversations give it a chance to better maximize its return from each customer, develop a closer relationship, and potentially generate repeat business with upgrades and trade-ins. But it probably takes time away from Mikhail's working day, especially when answering basic questions.

Even now, after some frustrations I've gone through for the past several months, I'm still impressed by Mikhail's abilities on the phone. He is always polite and level-headed, even when I am not, and is very convincing. Unfortunately, IME, his actions don't always match his words.
post #494 of 1953
Last I spoke with Mikhail he said a new site has been in the works for the past 2 years or so but as long as he keeps coming up with new amps and upgrades for old ones it is going to be some time off. I believe he said he has over 50 designs.... Where some builders have only a handful of stock designs and offer no customization it is no wonder they keep their sites up to date and ship within a few weeks time. As you mentioned a phone call provides an opportunity to up-sell a product and gives Mihail the ability to use his years of experience to consult with you and determine what will be the ideal fit for you and your associated gear. Granted it sounds as if Mikhail could do a better job in regards to communicating the current status of a build and filling an order in a more timely manor but I think it is a reasonable enough conclusion that orders from Singlepower are simply going to take longer unless you order a stock unit. Mikhail takes pride in everything he does and fortunately or unfortunately it seems as if it is to a fault in that he typically will not ship an amp until it is done to his liking.
post #495 of 1953
Waiting was never an issue for me, I'm prepared to wait a long time.

I've been dealing with grandenigma1 regarding an AD2000 recable, he can confirm the length of time the transaction is taking.

I placed an deposit for a HeadAmp BHSE sometime late 2007 and I'm still waiting. Sure, it is taking longer than I expected, but I know I can get the deposit back anytime if I wanted to. Justin can confirm that I've never complained to him or bugged him about it.

SinglePower told me my amps were ready to ship in Feb. 2008 and took my money. At least one of the amps, the ES-1, should've been shipped long ago.
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