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Where is Singlepower? Where is Mikhail? - Page 30

post #436 of 1953
If 18 years working for Xerox taught me one thing, it was that 2nd to a working machine, was an ETA. They just wanted to know that someone knew about them and their problem, and that someone out there was taking some sort of steps to work on it.
post #437 of 1953
What none of us knows is SP's backlog.
post #438 of 1953
Quote:
Originally Posted by Frihed89 View Post
What none of us knows is SP's backlog.
What more is there to know besides knowing that you are part of it ?

Might be an interesting thread to start, but don't think it belongs to this one. Also, I think people did not want to make public about their amps being at SP :P
post #439 of 1953
it seems that some people have received their amps, and most likely as a result of this thread - so that is positive.
post #440 of 1953
Quote:
Originally Posted by Frihed89 View Post
What none of us knows is SP's backlog.
what of the thread posted before? the one for the posting of backordered amps.
post #441 of 1953
Sorry to hear about your challenges in getting back your amp. To be successful, you need good product and good service. Mikhail is hurting his business long term by his poor service.
post #442 of 1953
Thread Starter 
Just to chime in here, after reading some of the recent posts (I just came back from Peru, hiked to Macchu Picchu):

The issue as I see it, and the reason for this thread, has to do with the fact that expectations are not being met. Once the feeling of missed expectations set in, every little thing becomes a frustration, and the sense of wait seems to expand due to uncertainty - with fear and anger setting in. This why we have seen, once an amp actually does make it to a customer, the anger, fear, and pain almost vanishes entirely. That's not to say the underlying problem is gone relating to SP, but it does mean that likely, a chapter is over between this particular customer and SP. At the end, we all just want our Amp.

If Mikhail would give realistic estimates, be it a year or a month, and actually delivered it, buyers would have a time frame with which to pace their expectations and subsequent choices.

Secondarily, we have the issue of his business model. This is something entirely up to Mikhail and how he wants to do business. To me, giving customers a correct or reasonable ETA isn't a business model, but part of an Ethical Business Practice. To continually default in this regard, despite ample communication or not, to me, is unacceptable. If a re-adjustment of the ETA is required, and both parties accept this additional wait - no problem.

But to be lead on like a blind mule, waiting, hoping, that this fed-ex tracking # is real, or that promised due date will be for real - _that_ is unacceptable. If Mikhail changes his business model, that is one thing, and that would likely effect a positive change. But I do not believe that has anything to do with 1) quality of amp, 2) expected reception of amp (based on given date), or 3) promises made about either of the two. A better business model should make Mikhail's business more effective. This means he should be able ideally get out more amps and sooner (one, the other, both). *** However, even with the existing model, what he says, should be taken as an expectation of what is possible under the current setup.

When one or all three of these issues does not come through - 1) amp not coming as expected (this has happened), 2) Amp not arriving when initially expected (check), and 3) revised estimates missed as well (check again) - we then have a problem. This is the nature of this thread topic - which initially came into existence due to the catalyst of not being able to find Mikail to even get an answer on items 1-3. This corresponding frustration birthed this thread. Clearly, we have seen a great deal of resonance regarding these issues here.

---

What this thread is NOT about is circuit design (for better or worse), serial numbers, Justin or Headamp in General. Discussing these topics can be a mere aside used to more clearly specify an on topic point, but otherwise, we just get into confusion as to what we are talking about and more importantly, what should be done.

I believe the existence of this thread, in good standing, is enough of an agent to get things moving...

Neil
post #443 of 1953
Well, sad to say, but as far as I am concerned, he is still the good old Mikhail.
My MPX is with him since end of May for repair - with the same old 'no reply' or 'not happening estimates/promises'.
However, seems like some got better results from SP recently, so I am hoping my turn to be lucky is soon :P
post #444 of 1953
I'm still waiting. I've heard nothing from Mikhail since he agreed to bring both of my amps to the Colorado meet on July 26.

Apparently he brought the ES-1 to the meet and people were able to listen to it. The Supra-XLR was not at the meet. Another broken promise, but why am I not surprised.

I assume some posts I made that were critical of Single Power pissed off Mikhail. If he's angry at me, I'm not sorry.
post #445 of 1953

This Is Not Good...

All of this is... NOT GOOD...

For future buyers... I'd suggest... you have Mikhail just place your name on the list, and not pay for the amp in advance... or... perhaps, at most just give him a $100 deposit - but, by all means don't pay for the entire purchase price in advance....

http://www.head-fi.org/forums/f5/mod...ikhail-343787/

These threads seem to be a bit like The Blob - they just keep reproducing themselves and growing!

(For those who never heard of "The Blob."

The Blob (1958)).
post #446 of 1953
Quote:
Originally Posted by Elephas View Post
I'm still waiting. I've heard nothing from Mikhail since he agreed to bring both of my amps to the Colorado meet on July 26.

Apparently he brought the ES-1 to the meet and people were able to listen to it. The Supra-XLR was not at the meet. Another broken promise, but why am I not surprised.

I assume some posts I made that were critical of Single Power pissed off Mikhail. If he's angry at me, I'm not sorry.
Did he give a reason why he didn't bring them? If he's going this far, I think it's about time we start a full-on boycott of Singlepower.
post #447 of 1953
We won't let this thread turn into a "mob-mentality" lynching, and I think that Neil's post was as well written and articulated as anyone can be approaching this subject (well done, neilvg).

However, you guys should know you are not isolated cases. Both Rob N and DavidMahler have not received there's with money still outstanding. There are probably others in the same boat that are not speaking up for the reasons that elephas says he's no longer worried about (out of sheer frustration).

Gradofan2 is right about posting in the other thread. It is the only way to know what is outstanding, and get a good idea of the reality of the situation. Likewise, if you have received it, and all is well, that needs to be expressed also.
post #448 of 1953
Quote:
Originally Posted by immtbiker View Post
<
Gradofan2 is right about posting in the other thread. It is the only way to know what is outstanding, and get a good idea of the reality of the situation.
I realy want to see it as the ''only way'' but I seriously doubt it. In fact you ask for a lot from people already walking on thin ice. I honestly cant make my mind: is it a right and courageous thing to do, post publicly your problems, or is it heading directly to a worst personal relation with the amp builder.

Amicalement

EDIT: maybe a special and secret name ( could be a simple number) could be given to anonymous clients contacting you. Sorry if I'm planning to give you more work but it could be more efficient toward the ''big picture'' in the other thread.
post #449 of 1953
When I asked Mikhail about Elephas's Supra XLR at the Colorado Meet he said his wife drove off with it in her car, and he grabed his keys and offered to go take me to see it.

I didn't want to leave my 10 year old son who was guarding $10,000 worth of my equipment, so I told him not to worry about it. Then I forgot about it when she returned at the end of the meet.

Sorry.
post #450 of 1953
Howdy All,

I spoke with Mikhail today. Seems my amp should be in my hands this coming week.

I have really mixed feelings about how people are going with a "hang 'em" mentality. Mikhail is aware of the issues and is very apologetic about the situation. I for one have chosen not to lay into the guy.

Karma exists and I'll give the guy a break.
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