Originally Posted by xenithon
What this means is that while you may have someone working phones and email, they would not have that intimate technical knowledge, vocabulary and familiarity with the SP range and all its possible iterations to provide a meaningful answer. As a result, the one asking questions may end up having to wait for Mikhail to tackle their question(s) rather than receive a prompt, albeit generic answer.
x2. Mikhails often goes into considerable depth in our conversations, which is greatly appreciated. I've learned so much resulting in better purchasing decisions.
Also, he now responds very quickly. More often than not, he answers the phone within a few rings, and now returns messages within a day. Yesterday, he sent 2 e-mails.
I've waited a long time for my amp, and like others here I've experienced frustration. In recent weeks, however, SP's communications have improved considerably in my experience, and more head-fiers seem to be receiving their amps etc. based upon my impression from this thread. I, for one, welcome the positive changes.