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Where is Singlepower? Where is Mikhail? - Page 29

post #421 of 1953
see the italics in my name. hint hint. Man, you're all up in my face today eh. That's ok. Soon the ignore function will be working again. Until then I'll admit my only connection to Milkal is slow email exchanges as I edge closer and closer to buying one of his pricey amps and in the past buying tubes... In anycase, I'll continue here and in the new thread because it's an important issue. As for the legal issues, as is carefully noted, I haven't put my two cents in.
post #422 of 1953
All these horrors stories with SinglePower really surprise me. I've never shared my experience with Mikhail on Head-Fi, but I think it's time to.

First off, my first and only amp I've bought from Mikhail is my current owned SP Extreme. I ordered this amp in Feb. of 2007 and received it a month and a half later. I was extremely surprised that my amp arrived that quickly, as other Extreme buyers had reported much longer wait times (minimum of 3 months was the general consensus). Fortunately, in present day 2008, I've had ZERO problems with the Extreme, circuit/tube/design wise.

After receiving the Extreme, I placed three other separate orders with Mikhail, each for tubes and tube adaptors. The conversations I had with Mikhail on the phone (easily reached the FIRST attempt) were short, but informative. The only thing keeping me from extending the conversation any longer was the quality of Mikhail's phone or phone line (you have to strain to understand him). With that being said, each order was shipped within a few days and arrived within a week.

I'm not sure if I've caught a lucky streak, but Mikhail's customer service to me specifically has been top notch. I'm surprised he doesn't extend this courtesy to the rest of his clients, especially those that purchase amps costing an extravagant amount.

Needless to say, I've been wanting to upgrade my Extreme to the Extreme Platinum for quite awhile now, but all these stories being told about Mikhail's current practice leave me apprehensive and unwilling to give up my amp for the time being.
post #423 of 1953
I bought a Single Power Square Wave XL Balanced amp this past Saturday (7/26/08) at the Colorado Head-fi meet. We didn't know what the tax rate was for people living in another city and county, so Mikhail took my CC info and told me he would get back to me, and I went home with the amp.

Tonight Mikhail called me to see how I liked the amp and to let me know the total cost with tax. We got to chat for a little bit so I could learn a little more about the features, and so far customer service has been good. With everything I saw posted around here I was not expecting to hear back from him, and I planned to just wait for the CC charge to appear to get the final balance.

I want to note that in my case I did buy the dealer demo unit, and it wasn't like I placed an order and got service ahead of someone waiting long before me. This amp wasn't for sale until I begged him to part with it, being "love at first listen".
post #424 of 1953
Quote:
Originally Posted by grawk View Post
nums wasn't responding to the complaints against mikhail and singlepower, he's responding to earwicker's 1 man campaign to impugn Justin and HeadAmp.
Actually, I'm just the only one who hasn't been beaten down enough to shut up about it; I've got a PM Box full of "Thank god someone is saying it!" It's funny how negative opinions of HeadAmp are verboten on this site. It's cool, though... the exact same thing used to be true of Singlepower, and we can all see where that went.

I know this is somewhat off topic so I'll stop now.
post #425 of 1953
Just take it to a thread about headamp, instead of one about singlepower.
post #426 of 1953
Quote:
Originally Posted by recstar24 View Post
Hint Hint
Potential customers of SP should be allowed to voice their opinions and questions - as long as it's not blatantly slamming SP - in order to determine whether SP is a company they'd still consider doing business with based on the responses they get from current SP customers.

One thing I personally don't understand - people in this thread have said that communication is very poor with SP, yet one of my questions as to whether he had enough people working for him was answered with someone saying he has a dedicated person working emails and phones. Sort of confusing to me....one would assume that if a company had a full-time receptionist/customer service person, that communication would at least be somewhat prompt (replies within 1 day).

Is it that emails directly to Mikhail are going unanswered, for the most part, or are all emails directed to SP falling in that category?
post #427 of 1953
Quote:
Originally Posted by DemonicLemming View Post
Potential customers of SP should be allowed to voice their opinions and questions - as long as it's not blatantly slamming SP - in order to determine whether SP is a company they'd still consider doing business with based on the responses they get from current SP customers.
Fair point. I would say the statement: "...Well I don't think he's a complete idiot..." is a personal slam against the person, which elrod-tom is trying to moderate away from. But you are correct in your assertion.
post #428 of 1953
Quote:
Originally Posted by DemonicLemming View Post
One thing I personally don't understand - people in this thread have said that communication is very poor with SP, yet one of my questions as to whether he had enough people working for him was answered with someone saying he has a dedicated person working emails and phones. Sort of confusing to me....one would assume that if a company had a full-time receptionist/customer service person, that communication would at least be somewhat prompt (replies within 1 day).

Is it that emails directly to Mikhail are going unanswered, for the most part, or are all emails directed to SP falling in that category?
Well there are two e-mail addresses listed on the Singlepower Web site, neither of which go to Mikhail directly: sales@singlepower.com and info@singlepower.com. I have personally never sent an e-mail to either address so I have no idea what the communication time is like.

The main discrepancy with Singlepower is that ordering over the phone is much more reliable. However, one of the published phone numbers on the site is a general business line, the other goes directly to Mikhail. The one that goes to Mikhail usually results in a game of phone tag. Most of the Singlepower high-value customers probably have Mikhail's phone numbers (there's more than one) but phone tag can easily follow on any of them. And because Mikhail is the one building the amps, he's usually the one who gets most of the calls...
post #429 of 1953
Quote:
Originally Posted by recstar24 View Post
Fair point. I would say the statement: "...Well I don't think he's a complete idiot..." is a personal slam against the person, which elrod-tom is trying to moderate away from. But you are correct in your assertion.
Oh, I do agree on that, and while I'd imagine some clients are quite within their rights to feel that way, I don't think that's within the realm of what needs to be said by non-clients in this thread.

I'd imagine some of what I've said in here comes across as harsh, but it's not intended to be, more of just a bleak objective look at the situation.
post #430 of 1953
Quote:
...one would assume that if a company had a full-time receptionist/customer service person, that communication would at least be somewhat prompt (replies within 1 day).
Whilst that notion normally is correct, I think it is not as equally in applicable in this scenario. The primary reason is that SP products are, for the most part custom built/configured, bespoke pieces. The category of the equipment is also quite a niche market.

What this means is that while you may have someone working phones and email, they would not have that intimate technical knowledge, vocabulary and familiarity with the SP range and all its possible iterations to provide a meaningful answer. As a result, the one asking questions may end up having to wait for Mikhail to tackle their question(s) rather than receive a prompt, albeit generic answer.
post #431 of 1953
Quote:
Originally Posted by xenithon View Post
What this means is that while you may have someone working phones and email, they would not have that intimate technical knowledge, vocabulary and familiarity with the SP range and all its possible iterations to provide a meaningful answer. As a result, the one asking questions may end up having to wait for Mikhail to tackle their question(s) rather than receive a prompt, albeit generic answer.
x2. Mikhails often goes into considerable depth in our conversations, which is greatly appreciated. I've learned so much resulting in better purchasing decisions.

Also, he now responds very quickly. More often than not, he answers the phone within a few rings, and now returns messages within a day. Yesterday, he sent 2 e-mails.

I've waited a long time for my amp, and like others here I've experienced frustration. In recent weeks, however, SP's communications have improved considerably in my experience, and more head-fiers seem to be receiving their amps etc. based upon my impression from this thread. I, for one, welcome the positive changes.
post #432 of 1953
Would these positive pages have occured without this thread?

It's a shame that outspoken anger and frustration had to occur to lead to improvement.
post #433 of 1953
I'm still waiting to hear about my amp
post #434 of 1953
Quote:
Originally Posted by Rob N View Post
I'm still waiting to hear about my amp
x2
post #435 of 1953
Quote:
Originally Posted by xenithon View Post
Whilst that notion normally is correct, I think it is not as equally in applicable in this scenario. The primary reason is that SP products are, for the most part custom built/configured, bespoke pieces. The category of the equipment is also quite a niche market.

What this means is that while you may have someone working phones and email, they would not have that intimate technical knowledge, vocabulary and familiarity with the SP range and all its possible iterations to provide a meaningful answer. As a result, the one asking questions may end up having to wait for Mikhail to tackle their question(s) rather than receive a prompt, albeit generic answer.
Hm...just a suggestion, then...wouldn't it ease the minds of people who email and receive no response due to that reason if the person answering the phones and email (don't really want to call them a receptionist, I guess) either emailed or called the person back to let them know that their question had been received and Mikhail would get to it when possible?

I know in the past, I've sent an email to a manufacturer, and after receiving no response, sent an identical copy, only to be told my original had been received and I was basically "waiting in line" for an answer. Even a quick confirmation email like you get from large corporation sales/tech support - "This is a confirmation email just letting you know that your question has been received and is being routed to the correct person to answer it. If you have any further needs, please contact our sales/tech staff at _________".

Just seems like it could relieve a bit of stress from people who email or call and then sit around waiting, and wondering if they even got through in the first place.

/rambling
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