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Where is Singlepower? Where is Mikhail? - Page 26

post #376 of 1960
Quote:
Originally Posted by Afrikane View Post
In the interests of fairness I am compelled to report that Mikhail sent me an unsolicited email offering to repair my ES-1 with shipping both ways on his account. I must point out that I have never contacted Mikhail about repairing it preferring to just store it until I could deal with it one way or another at a later date. For my part there is zero urgency in getting the amp repaired but Mikhail's offer is nevertheless appreciated.
Nice to know that Mikhail is taking action to resolve the issue of your ES-1 Afrikane.
post #377 of 1960
Quote:
Originally Posted by earwicker7 View Post
Unless people have received their Blue Hawaii SE (I'm pretty sure nobody has) I don't understand why you'd put HeadAmp on the list. I got SinglePower-esque jerk arounds from Justin on mine; I ended up cancelling my order. My understanding is that the Aristaeus was just as bad. Justin seems pretty good at getting Picos out, but he (IMO) screws his high-value customers just as badly as Mikhail.
I'm not sure what amps guzziguy heard to put HeadAmp on his list, but I really do like my GS-X and the Pico with DAC when I had it. The GS-X is one of the best SS amps I've heard and owned. I never did hear the Aristaeus so I can't comment on that. I only heard one of Craig's offerings but I did like it a bunch. I still have yet to here a ZD, but I hope to one day. IMHO I would put HeadAmp on the same list as guzziguy did
post #378 of 1960
I'm inclined to at least simpathize with earwicker7 on the issue of Headamp. When I ordered my Gilmore Lite, I was given an eta that ended up being extended out at least a month. Granted Justin was upfront when I emailed him asking what's up, he did not really volunteer that information. I had to ask. With the GS-X today, I think there is also a sizeable and elastic wait time... could be wrong but from other threads, I think there has been delays on that front as well.

That said, I don't want to come off as bad mouthing Justin because I think his products are great.
post #379 of 1960
Quote:
Originally Posted by Afrikane View Post
In the interests of fairness I am compelled to report that Mikhail sent me an unsolicited email offering to repair my ES-1 with shipping both ways on his account. I must point out that I have never contacted Mikhail about repairing it preferring to just store it until I could deal with it one way or another at a later date. For my part there is zero urgency in getting the amp repaired but Mikhail's offer is nevertheless appreciated.
An unsolicited e-mail probably shows that Mikhail is aware of, and reading this thread, but still hasn't made an overall statement to cover the concerns that have been stated in it.
post #380 of 1960
I am now wondering what percentage of Singlepower amps need a repair in their lifetime?

And how soon after receiving their amp is the repair required (ie. how long did it work before breaking)?
post #381 of 1960
Quote:
Originally Posted by immtbiker View Post
An unsolicited e-mail probably shows that Mikhail is aware of, and reading this thread, but still hasn't made an overall statement to cover the concerns that have been stated in it.
He is not reading the thread. People are telling him bits and pieces. And he has made statements to other people which have been posted here. He tells me, and i assume, rightly so, he is very busy so has not taken time to come to the forums. I think some people have encouraged him to post, so we'll see.

I do know he is very concerned with turning things around. All my stuff has been delivered and is performing nicely, but that is for another thread.
post #382 of 1960
I’d suggest starting a new thread if you want to talk about HeadAmp customer service issues.

I highly doubt you’ll encounter as many dissatisfied, frustrated customers. But that’s irrelevant to this epic thread.

Please if you want to talk about HeadAmp start a new thread. This is Mikhails mess and you shouldn’t try to muddy the water.


Mitch
post #383 of 1960
Quote:
Originally Posted by jpelg View Post
I am now wondering what percentage of Singlepower amps need a repair in their lifetime?

And how soon after receiving their amp is the repair required (ie. how long did it work before breaking)?

Can't remember reading much about ppx/mpx/supra/maestro having issues.
post #384 of 1960
Mine's been working for a year.
post #385 of 1960
Quote:
Originally Posted by jpelg View Post
I am now wondering what percentage of Singlepower amps need a repair in their lifetime?

And how soon after receiving their amp is the repair required (ie. how long did it work before breaking)?
My SDS broke down twice. The first time after 4000 hours or so and another after 8000 hours +. My SDS has been extremely reliable. The repairs were both due to bad diodes. I still have some stuff to get resolve with Mikhail on another amp, but my SDS has been very reliable. I believe Tom Hankins bought this amp from Mikhail back in 2003 and it was repaired under warranty the first time around. The second time around I got a local master tech. to repair the amp and the cost of repair was $46. Mikhail offered to reimburse me for the cost of repair of course.
post #386 of 1960
I hope Mikhail adds to the thread. I'm really rooting for him because it would be a loss to the headphone world for SP to go under. But headfi is the center of the headphone universe and any searches for SP point here (to the site). If I was a small business owner I would be very concerned. But this is nothing that can't be turned around. He just needs more staff I think. An updated website maybe? Who knows. But threads like this make me cringe. I really wish him the best of success.
post #387 of 1960
Quote:
Originally Posted by wower View Post
I hope Mikhail adds to the thread. I'm really rooting for him because it would be a loss to the headphone world for SP to go under. But headfi is the center of the headphone universe and any searches for SP point here (to the site). If I was a small business owner I would be very concerned. But this is nothing that can't be turned around. He just needs more staff I think. An updated website maybe? Who knows. But threads like this make me cringe. I really wish him the best of success.
Seems like the best thing he could do would be to suspend new orders indefinitely until he has all his current stuff - queued builds and repairs - completely finished and shipped; to spend at least 2 hours a day answering emails and phone calls regarding current orders he has, and repairs/upgrades that are waiting; to really work on getting better shipping estimates and not tell someone their "amp will ship tomorrow" - he should let them know when it's actually been dropped off at the shipping location and then email the tracking number to the client; as has been said, create a "standard" line of off-the-shelf amps with a set list of upgrades for each amp; and limit himself to the "uber custom builds" to only having one or two going at any given time.

More people - especially a person dedicated to handling emails, phone calls, order tracking, and shipping - seems like it would also considerably ease the burden (and quite honestly, at the price some of these amps sell for, shouldn't constitute a financial issue at all, especially if he gets standard lines going).

It seems like the people who actually finally receive what they order are quite happy with their stuff (and again, based on the cost, I'd damn well hope they didn't have any disappointments whatsoever), but it's simply getting the stuff - even getting into contact with him - that's really dragging his reputation down. As a candid assessment, he could build the absolute best amps in the business, no argument whatsoever, and had I the money to order one of those amps, I wouldn't I personally have no patience whatsoever for poor communication when someone takes my money in exchange for a product - whatever the reason. Family issues I can understand, but "overworked" simply isn't a valid excuse to me, and constant "It's shipping out tomorrow!" without the package being shipped would top it off. Not that I expect a whole lot of people agree with me, but I do wonder how many other people have been in the market for a high-end amp and, due to the current situation with SP, have decided to go with a different manufacturer.

As one member stated earlier in the thread, their amps have been ready to be shipped for 3 months now...and yet they still haven't been sent out. It seems like some reorganization of priorities and workload assessment needs to be done before things can start being smoothed out.
post #388 of 1960
Quote:
Originally Posted by purk View Post
My SDS broke down twice. The first time after 4000 hours or so and another after 8000 hours +...I believe Tom Hankins bought this amp from Mikhail back in 2003
Assuming that particular SDS unit is one of the first from when Mikhail begain selling headphone amps, it would have had to been in use over 4 hrs a day, 365 days per year. No vacation or time off.

Knowing that both you and Tom have quite a few other amps in your stables, that's a pretty agressive number.
post #389 of 1960
Quote:
Originally Posted by jpelg View Post
Assuming that particular SDS unit is one of the first from when Mikhail begain selling headphone amps, it would have had to been in use over 4 hrs a day, 365 days per year. No vacation or time off.

Knowing that both you and Tom have quite a few other amps in your stables, that's a pretty agressive number.
If anything that number is on the low side. First it is still the #1 used dynamic amp of Purk. Second when the first amp wars hit I ran that amp for close to 5 months 24 hours a day with music through it. I also had it on even when not listening for almost the entire 2 years it was here. I did the same with my SDS-XLR, first month it got nonstop play through it. After that almost never turned off the whole time I owned it. The numbers are on the light side if anything.
It is the first SDS evr made, and I would think one of the first 5-8 Supras ever produced.
post #390 of 1960
Quote:
Originally Posted by wower View Post
I hope Mikhail adds to the thread. I'm really rooting for him because it would be a loss to the headphone world for SP to go under. But headfi is the center of the headphone universe and any searches for SP point here (to the site). If I was a small business owner I would be very concerned. But this is nothing that can't be turned around. He just needs more staff I think. An updated website maybe? Who knows. But threads like this make me cringe. I really wish him the best of success.
Quote:
Originally Posted by DemonicLemming View Post
More people - especially a person dedicated to handling emails, phone calls, order tracking, and shipping - seems like it would also considerably ease the burden (and quite honestly, at the price some of these amps sell for, shouldn't constitute a financial issue at all, especially if he gets standard lines going).
I don't know all the details in how Mikhail runs Singlepower, or exactly how many people work for him, but I do know that one of the last things he needs is more people on staff. He already has enough people working for him, I've personally met three of them. He has assistance with phone calls and shipping and he hasn't needed to do either of those tasks for at least 2 years now. What Mikhail needs to do is just step back from his continual mad-scientist mode and focus on getting amps done and out the door.

On the subject of the comparison with HeadAmp, based on their products and conversations, Justin and Mikhail cannot be compared. Mikhail seems to tweak for the sake of tweaking (and to cater to customer requests). Justin seems to tweak to perfect & optimize a design to his standards. If Mikhail is the mad scientist, Justin is probably like the obsessive perfectionist. And many pics have been taken of Justin's work, including those on his Web site, which show his attention to detail. All of Justin's completed work is always neat and organized, not like Mikhail's haphazard p2p wiring that's been shown elsewhere.
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