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Where is Singlepower? Where is Mikhail? - Page 20

post #286 of 1953
Quote:
Originally Posted by xenithon View Post
turn things around by halting all new orders, .
and stop playing with new ideas.
post #287 of 1953
I have started a thread to get an idea of how much outstanding money that Mikhail has, including amps sent back for repair.

I believe the amount is much more than we think and the amount might be pretty staggering.

http://www.head-fi.org/forums/f5/sin...7/#post4472293

I am going to do the same thing regarding the disappearance of Xin after taking thousands of dollars for his new (old now) Reference and SM amps, plus amps sent in for upgrades.
post #288 of 1953
Quote:
Originally Posted by third_eye View Post
Ray Samuels, Woo Audio, and Headroom would be a good place to start for great sound quality AND great customer service.
Add HeadAmp and Eddie Current to this list.

Edit: Oops, forgot about Pete Millet. His amps are great too.
post #289 of 1953
My recent experience is much like the rest. I ordered some tube adapters and he said he would ship them out a certain day. He finally shipped it out 2 weeks after he said he would and after I sent him the money. I'm expecting them early this week. Seems like hes too busy to even ship out smaller already in stock items. I have a Supra XLR that I bought from someone here on Head-fi. It sounds AWESOME but I dont think I'd have the patience to wait over a year for it if I had bought new.
post #290 of 1953
Quote:
Originally Posted by Ricey20 View Post
My recent experience is much like the rest. I ordered some tube adapters and he said he would ship them out a certain day. He finally shipped it out 2 weeks after he said he would and after I sent him the money. I'm expecting them early this week. Seems like hes too busy to even ship out smaller already in stock items. I have a Supra XLR that I bought from someone here on Head-fi. It sounds AWESOME but I dont think I'd have the patience to wait over a year for it if I had bought new.
I hope you get your tubes. I ordered some about a month and half ago and got 2 emails at separate times assuring me they were going to be shipped and the tubes have yet to arrive. I've called twice and emailed a few times with no results. I did get some tubes and adapters after a month of waiting and getting assurances from Mikhail that they were shipped. In the end he did ship them 2 Day air Fedex and threw in a few extra tubes for the wait, which I very much appreciated.

I really hope that everyone that has an amp they ordered, waiting for upgrades, or repairs get them. I'm still saddened to hear all of these occurrences with SinglePower as I love his amps and Mikhail is a nice guy as well. I hope that he works out the business issues very, very soon.
post #291 of 1953
I’ve only spoken to Mikhail a couple of times, but he does seem very friendly, and even put me in touch with the gentleman I eventually bought my R10s from. But, frankly, the grumblings (and outright screams) about wait times and quality issues scared the hell out of me, and I eventually went elsewhere. I don’t doubt the sonic quality of his offerings, but his customer service IMHO needs a serious upgrade. When the term “legal action,” starts getting bandied about by customers, you might want to reevaluate your business model.
post #292 of 1953
The following are my personal observations based on my own limited experience.

Another way Single Power has leverage over customers is through discounts and freebies.

When we talk about discounts and freebies at McDonald's, it is pretty straightforward. Clip a Sunday coupon and get 25% off your Big Mac meal. Get the latest promotional toy for free and collect all 24 action figures.

When it is about Single Power, and also high-end audio in general, it gets more complicated.

None of us want to pay more than we have to. We definitely don't want to pay more than other customers for the same thing. But my experience with Single Power indicates that not all customers receive the same pricing. When I saw Single Power's pricing list for the first time, it reminded me of some other price lists, such as some high-end cables like this:

Cable 1 $25,000
Cable 2 $15,000
Cable 3 $10,000
Cable 4 $5000
Cable 5 $3000

It seems like there's an extra zero in there somewhere. It is obvious that these are suggested retail prices and not the real prices. But how do you know what you should expect to pay? The high-end audio salesman will talk to you, and often try to "feel you out." Depending on what he thinks you can pay, what your knowledge level is, who you are, how you talk, what car you drive, what watch you're wearing, etc. he may offer you 10%, 15% or maybe 25% off. If he hasn't made a sale in a long time, he might even go as low as 40% off. The profit margins are so high that he can probably sell at 60% off or more and still make money. But the salesman wants to maximize each sale. Sales volume might not be very high and the pool of potential customers isn't very deep. He also wants repeat business, and the more you buy the larger the potential discount. He might also assess the probability that you'll blab about your special deal all over the Internet. It can be beneficial to gain a salesman's trust this way.

Now, you might think that this is normal business practice and therefore OK. It isn't against the law in most countries, as far as I know. It's also the practice in modern art, expensive cars, jewelry, luxury items such as watches, furniture and haute couture, etc. But I think it is insidious in some ways. Many people involved in high-end audio are relatively wealthy. If $10,000 disappears from their bank account some might not even notice. It's when "normal" people encounter this phenomenon that concerns me. A student saving up all his earnings from part-time jobs for a year in order to buy that amp. A newbie to Head-Fi who reads about the latest amp and spends half his savings on it. Someone who is "reaching" and buying something that stretches his finances. Someone eating Ramen to afford it. I'm sure you can think of other such people, it might even be yourself. These people are not likely to be repeat customers. They aren't going to be "preferred" or "VIP" customers. They are probably not going to be offered the "best" pricing.

My experience with Ray Samuels Audio, Eddie Current and HeadAmp leads me to believe that their pricing is fixed and straightforward. I paid what everyone else paid for their Hornet, Pico, Zana Deux. When I bought a Zana Deux, when I placed and then canceled an order for an Apache, and when I placed an order for a Blue Hawaii SE, I didn't exchange many words with Craig, Ray or Justin. I never talked to them over the phone. But Single Power is different.

Single Power's complicated product range and customizations basically necessitates a consultation with Mikhail. During the consultation, or negotiations, he may try to up-sell you. He might do what other high-end audio salesmen do and tries to feel you out. How much do you know? What's your budget? How much higher can you comfortably go? How likely are you to buy another amp next year? Then you are given pricing info. The "real" price you are expected to pay, not the retail price list. These prices may change and evolve as you negotiate further over time.

Personally, I dislike this practice of "variable pricing" in the audio industry. I admit I've sometimes been a beneficiary. Did I pay the lowest price possible? I don't know. Did I pay more than the next guy for the same item? I would hate to think so.

Single Power uses its complicated product line and customizations to obfuscate its overall "real" pricing structure for each customer. If my amp is unique, I can't compare it to another Head-fier's amp, who may have paid $500 less than I did. Since there may be no direct equivalent, it is difficult to assess the "real" price.
post #293 of 1953
Quote:
Originally Posted by braillediver View Post
At some point this becomes a legal matter and not just late in shipping.

How can we use the collective Wisdom and Skills of Head-Fi Members to help resolve this?

1-Do we have any Lawyers or people experienced in the Legal Field?
2-Has anyone reported SinglePower to the (?) Colorado better Business Bureau?
3-Will the people directly involved set up a contact person to accumulate and document the extent and amount of money involved.

If we have the above information the Members directly involved could (?) report SP to the local Police Department- lots of them have internet fraud divisions. At some point this becomes a legal matter and not just late in shipping.

If you paid via Money Orders were they Postal Money Orders? Can you Contact the Postal Inspector and file a claim?

If you paid via Credit Card can you start to process a charge back?

If you paid via PayPal can you still file a complaint or is it too long since paying.


If we clearly articulate the steps that can and will be taken- Maybe Mikhail will remedy the problems. If not then they should move forward with the full penalty of the law.

Mikhail is aware of this thread. Let him know clearly what will be done if he doesn’t repay or deliver the amps in a timely fashion.


I hope everyone if made whole and this problem or problems are resolved.

Mitch
Quote:
Originally Posted by Guss2 View Post
Well,I know Tyrion(Mike) is a lawyer and he could probably steer you guys in the right direction.I'm really sorry so many of Head-Fi's members are having to deal with this crap.This almost makes me feel bad about how cranky I got with Justin for taking so long with my Aristaeus,sorry dude.It's performed flawlessly and sounds beautiful as well.Gary
I'm not an attorney in Colorado so can't really advise or assist anyone regarding this. However, I'm sure there is an attorney or 100 n Denver that would be willing to assist those that have issues.
post #294 of 1953
CO Consumer Protection Law

http://www.ago.state.co.us/consprot/...s/CCPA2007.pdf

I think sections 6-1-105, 6-1-113 are sections of interest. I see $500 recovery min and 3X damage max + possible attorney fee

If I am reading correctly, I think the state attorney gets the money if they bring the law suit.

<disclaimer> I got the info directly from the CO state website on consumer protection. I am not an attorney; information stated above are publicly avaliable and does not consitute any opinion, understanding, or advice from me; and should not be taken as such; and any reliance on the information posted is unjustified, except where the information is avaliable directly from the office of CO attorney general. Potential claimants should consult with CO attorney general office and/or qualifed attroneys directly.</disclaimer>
post #295 of 1953
Deleted my comment because I'm not personally affected by SinglePower. Sorry about that....
post #296 of 1953
Just a reminder:

This thread is discussing issues relating to SinglePower's business practices BY ITS CUSTOMERS. Should several folks with no skin in this game elect to come in and fan the flames, that would be regrettable...and probably ultimately get the thread closed. As I'm hopeful that something positive comes out of this whole mess, I don't see where that would do anyone much good.

It's always easiest to kick someone when they are down. To the extent that anyone has any thoughts about doing so, please don't. If you have a legitimate and relevant story to tell, by all means do so. But don't enter the thread as a bystander interested only in seeing a good old fashioned internet discussion board ****-storm...that serves no good purpose in this situation.

Thanks to all for your consideration with regard to your posts in this thread thus far. Let's keep it that way.
post #297 of 1953
Thread Starter 
<sad>

I agree that Mikhail should post here. With most of the people I have spoken to, beyond just the wait time, the most frustrating issue is the false promises and missed expectations. This needs to stop. If Mikhail had stated that his amps would take a looong time, and that a status report would be issues at say, 50% completion and then when it was truly ready to be shipped out - Mikhail would avoid spending way too much time on the phone speaking with upset customers, and more leeway and less frustration with at least a system that gave people a reasonable wait time. This way, even if he didn't change his business plan (which I think he definitely should - since, well, he really doesn't have one right now), he can at least avoid pissing people off further with unrealistic delivery statements.

The other sad thing is that words once spoken, and even more so for words once written, cannot easily be erased. Even if SP fixes their model/business practice, this thread and I'm sure the new one created to itemize the current outstanding orders - will serve as a severe reminder and informer, for all those reading up on and looking to buy an SP amp in the future. Really, headfi is one of the only games in town, maybe the only game, for super high-end headphone info proliferation.

To have this negative information publically avaiable and with such an outspoken response - and with much forewarning that this type of action would be taken - it's not like this has just started happening to folks, it's just that many of us are now fed up and less fearful to take it out in the open - reminds me of how many business owners, after tasting a bit of success, shoot themselves in the foot with self-sabotage due to bad habits and a psychologically based self-destructive mentality.

Quote:
Originally Posted by elrod-tom
It's always easiest to kick someone when they are down. To the extent that anyone has any thoughts about doing so, please don't. If you have a legitimate and relevant story to tell, by all means do so. But don't enter the thread as a bystander interested only in seeing a good old fashioned internet discussion board ****-storm...that serves no good purpose in this situation.
I totally agree with Elrod-Tom here. This isn't a flame war - this is something that we here who have been posting are SAD about. The fact we are posting is because it has come to this for many of us. The only reason I even continue to post is because I am the OP and feel partially tied into what has been brewing here. Please do not post for frivolous reasons, or because you want to get in on some perceived SP-flame war - which this is NOT.

Neil
post #298 of 1953
Deleted because I have no skin in this game.
post #299 of 1953
Quote:
Originally Posted by braillediver View Post
At some point this becomes a legal matter and not just late in shipping.

How can we use the collective Wisdom and Skills of Head-Fi Members to help resolve this?

1-Do we have any Lawyers or people experienced in the Legal Field?
I know of one Head-Fier who describes his occupation as "Attorney" and lives in Denver. I don't know if he specializes in a field that could help us, or if he would be willing to either (in the chance that his field is beneficiary), so I won't name him, but the fact remains there is a legal professional on Head-Fi who lives in Denver.

The initiated shouldn't have too hard of a time finding out who I'm referring to.
post #300 of 1953
At a minimum, this person should be able to recommend several local attorneys that could help with these issues.
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