My situation is more complicated because the amps were sent in for upgrades. If it was a new amp I ordered and still haven't received, the refund process would be easier.
Another question one might ask is how come we haven't read about this earlier, or more often? If this is true, wouldn't more people be posting?
Single Power holds some "leverage" over us because we are eager to receive our amps. Mikhail can tell you that he'll move your amp to 1st priority. He may offer an additional option for free, or give you discounts.
Truth to tell, it doesn't really matter to me when Kang or Tom_hankins receive their amps. I just want mine as soon as possible. And when some extra freebies or discounts are dangled, it is tempting to tell oneself to wait some more.
Neil_vg created this thread and received his amp soon after. It was an extra incentive for Mikhail to move his amp to top priority.
Making these (negative) posts about Single Power isn't endearing me to Mikhail. As soon as I have done so, he has less and less incentive to work on my amp. It was the only "leverage" I have over him, and as soon as I used it, it is gone. He'll make many promises and try to be accomodating if you threaten to make things public, but not after.
Now, I'm on his blacklist and he has little reason to treat me well. I'm no longer a "good customer." He has all the more reason to treat Kang or Tom_hankins better, and ship their amps sooner. This way, he can paint me as a "problem customer" and explain to other customers that I am an anomaly, someone making trouble and unreasonable requests. He may imply that I'm just trying to get freebies, discounts, etc.
I'm posting in part because of others' frustrations. If I was the only one, I probably would just endure it. If speaking out turns out counter-productive for me, I don't care. I'm prepared to count my two amps (worth $4000 each when shipped to him) in Mikhail's possession and the $6600 I sent him as total losses. I'm also prepared to go further, whether a lawsuit or other measures, to achieve some satisfaction and justice.