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Where is Singlepower? Where is Mikhail? - Page 19

post #271 of 1960
Quote:
Originally Posted by Elephas View Post

I'm frustrated and angry, but what else can I do besides waiting? I asked for my money back but never received a response. I don't even feel like talking to Mikhail on the phone anymore, he'll just give his usual assurances, apologize for the delay, etc. etc.

I'm still sitting here with no amps after sending him the money five months ago.

SP should respond immediately to all customers, particularly when a refund is requested.
post #272 of 1960
My situation is more complicated because the amps were sent in for upgrades. If it was a new amp I ordered and still haven't received, the refund process would be easier.

--

Another question one might ask is how come we haven't read about this earlier, or more often? If this is true, wouldn't more people be posting?

Single Power holds some "leverage" over us because we are eager to receive our amps. Mikhail can tell you that he'll move your amp to 1st priority. He may offer an additional option for free, or give you discounts.

Truth to tell, it doesn't really matter to me when Kang or Tom_hankins receive their amps. I just want mine as soon as possible. And when some extra freebies or discounts are dangled, it is tempting to tell oneself to wait some more.

Neil_vg created this thread and received his amp soon after. It was an extra incentive for Mikhail to move his amp to top priority.

Making these (negative) posts about Single Power isn't endearing me to Mikhail. As soon as I have done so, he has less and less incentive to work on my amp. It was the only "leverage" I have over him, and as soon as I used it, it is gone. He'll make many promises and try to be accomodating if you threaten to make things public, but not after.

Now, I'm on his blacklist and he has little reason to treat me well. I'm no longer a "good customer." He has all the more reason to treat Kang or Tom_hankins better, and ship their amps sooner. This way, he can paint me as a "problem customer" and explain to other customers that I am an anomaly, someone making trouble and unreasonable requests. He may imply that I'm just trying to get freebies, discounts, etc.

I'm posting in part because of others' frustrations. If I was the only one, I probably would just endure it. If speaking out turns out counter-productive for me, I don't care. I'm prepared to count my two amps (worth $4000 each when shipped to him) in Mikhail's possession and the $6600 I sent him as total losses. I'm also prepared to go further, whether a lawsuit or other measures, to achieve some satisfaction and justice.
post #273 of 1960
** Shakes head **

Singlepower had some reputation around here, but the last bits of it are gone now...
He will never get any of my $$
post #274 of 1960
At some point this becomes a legal matter and not just late in shipping.

How can we use the collective Wisdom and Skills of Head-Fi Members to help resolve this?

1-Do we have any Lawyers or people experienced in the Legal Field?
2-Has anyone reported SinglePower to the (?) Colorado better Business Bureau?
3-Will the people directly involved set up a contact person to accumulate and document the extent and amount of money involved.

If we have the above information the Members directly involved could (?) report SP to the local Police Department- lots of them have internet fraud divisions. At some point this becomes a legal matter and not just late in shipping.

If you paid via Money Orders were they Postal Money Orders? Can you Contact the Postal Inspector and file a claim?

If you paid via Credit Card can you start to process a charge back?

If you paid via PayPal can you still file a complaint or is it too long since paying.


If we clearly articulate the steps that can and will be taken- Maybe Mikhail will remedy the problems. If not then they should move forward with the full penalty of the law.

Mikhail is aware of this thread. Let him know clearly what will be done if he doesn’t repay or deliver the amps in a timely fashion.


I hope everyone if made whole and this problem or problems are resolved.

Mitch
post #275 of 1960
Well,I know Tyrion(Mike) is a lawyer and he could probably steer you guys in the right direction.I'm really sorry so many of Head-Fi's members are having to deal with this crap.This almost makes me feel bad about how cranky I got with Justin for taking so long with my Aristaeus,sorry dude.It's performed flawlessly and sounds beautiful as well.Gary
post #276 of 1960
Fraud division of the local Police Department where SP is based is a good option. I once recovered $1500 for a Sinn watch that I bought through a "dealer" on ebay. Amazingly, when I reported the guy, there were already similar stories as mine so they were prepared to take action.
post #277 of 1960
So now that SinglePower has been removed from the list of preferred vendors (temporary or otherwise) who will be the new king of sound quality. If your going to knock Mikhail then suggestions for where potential customers should go seems in order. I was thinking of ordering an amp from him but this thread has made that decision very easy.
post #278 of 1960
Hmmm, I woonder where.
post #279 of 1960
Quote:
Originally Posted by olblueyez View Post
So now that SinglePower has been removed from the list of preferred vendors (temporary or otherwise) who will be the new king of sound quality. If your going to knock Mikhail then suggestions for where potential customers should go seems in order. I was thinking of ordering an amp from him but this thread has made that decision very easy.
Ray Samuels, Woo Audio, and Headroom would be a good place to start for great sound quality AND great customer service.
post #280 of 1960
This is sad...Mikhail was one of the first people I met when I became really involved with headphone audio. Nice guy...

This looks pretty serious to me. I would hope, given what's going on in this thread, that the man would contact his waiting customers and put together an action plan to fix all this. Folks can't be blamed for jumping to conclusions with this level of problems.
post #281 of 1960
Quote:
Originally Posted by elrod-tom View Post
This is sad...Mikhail was one of the first people I met when I became really involved with headphone audio. Nice guy...
Agreed Tom, I've never had anything other than positive experiences with Mikhail at meets and I've never been a customer. But what used to look like isolated instances of missed deadlines (a few years ago) now looks more like the SOP and appears to be getting worse, much worse.
post #282 of 1960
Quote:
Originally Posted by elrod-tom View Post
This looks pretty serious to me. I would hope, given what's going on in this thread, that the man would contact his waiting customers and put together an action plan to fix all this. Folks can't be blamed for jumping to conclusions with this level of problems.
x2. SP should contact each and every customer tomorrow, state final delivery dates, and meet them with no exceptions and no excuses. Quality must remain topnotch.
post #283 of 1960
For the past few months I've generally accepted the fact that Mikhail takes a long time to complete transactions.

But to be sent tens of thousands of dollars from (what appears to be) numerous buyers and not complete any of the transactions that he has been paid for is an entirely different matter. It's mindblowing that someone like Mikhail could let himself get into such a pitfall.

I took delivery of my used MPX3 yesterday, and it is a wonderful unit. Would it have been worth 10-11 months (bare minimum) of waiting? I'm not sure.

Tom, Elephas, and everyone else - I hope some good can come out of this ordeal. Best wishes all.
post #284 of 1960
Whilst I am unsure of what it may do for the cashflow / balance sheet (I do not have much business-running acumen), I think SP should still try and turn things around by halting all new orders, period.

Then set the coming 2/4/6 months - or however long it would take - to finish all upgrades and orders placed and paid for. Whilst I know money talks, perhaps it would be best to do that on a first come first served basis - that is, do the oldest outstanding work and make their way to the most recent.
post #285 of 1960
Mikhail needs to step forward and say something in this thread about how he intends to resolve these problems. His continued silence and non-communication with his customers will leave them no other option than to pursue legal means to resolve this. If legal means are pursued then Mikhail and he alone is responsible for the consequences.


Is he still taking orders? Seems the first step would be to stop taking on more work and resolve all the outstanding issues.

Something to consider is to give Mikhail 30 days or some finite period of time to resolve the issues. In that time people could form an action plan and become organized. If he doesn’t respond or resolve the issues in that time frame then the only option would be to move forward with more drastic measures.


Mitch
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