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Where is Singlepower? Where is Mikhail? - Page 18

post #256 of 1953
post #257 of 1953
Quote:
Originally Posted by Kang View Post
Since then, promise after promise, delay after delay, "next week" after "next week." SP once again committed to send the new amp last Wednesday. But it also promised to ship it last April, and many times since. The doorbell has not rung. No tracking number has been received.

It's been 10-plus months of utter frustration. Mikhail is very nice to talk with, and an apparent "wiz kid", but in my 54 years on this planet, I've never experienced such treatment. Why is it so difficult to spend so much money? Why can't SP be upfront with customers?
I don't know how you guys haven't "blown a gasket" somewere by now.

Perhaps it's time to ban Singlepower from any Head-Fi meets or events until these outstanding issues are resolved?
post #258 of 1953
Sorry to hear of this mess and I hope all affected get their issues resolved. This is one of the reasons why I went with Ray's Raptor and did not even consider an SP new or used. Threads like these are very important not because they will necessarily change the behavior of the vendor but they at least give prospective buyers a fair warning.
post #259 of 1953
Quote:
Originally Posted by tom hankins View Post
He screwed me again.
He scheduled the pickups be never shipped them.
Sorry to hear about your experience. He has done this exact thing to me on several occasions.

I am bummed because my ES-2 also needs some adjustments but i do not want to send it to the SP black hole.

Right now he has $3500 from the Enigma he has "been shipping this week" for months and my second pair of R10s he is supposed to recable $7000. I've tried to cancel the Enigma 3 times but every time i call it is ready to ship. Why do i cave?

It seems something drastic may need to happen for him to change? Not sure what that is? Boycott?
post #260 of 1953
Quote:
Originally Posted by blubliss View Post
Right now he has $3500 from the Enigma he has "been shipping this week" for months and my second pair of R10s he is supposed to recable $7000.
Perhaps we should learn how many of our fellow headfiers are waiting for SP to deliver. What did your order, when, and how much have you already paid?

In my case, an ES-1, early September, about $11,000. Still waiting...

UPDATE (7-19)

The amp is done, and will arrive next Saturday when I can be home.
post #261 of 1953
Jesus Christ... I knew he's a bit slow on order, but THAT slow on 10k++ orders?
post #262 of 1953
i may be slightly off in the number, but i believe Wmcmanus has been waiting 2 years or more (or something like that) for an amp or amps from single power.
post #263 of 1953
Quote:
Originally Posted by chesebert View Post
you think buying used is a bullet-proof shield between you and SP? What if your amp breaks and needs fixing?
Not in the least. I wish there was a magic way to get amps in a timely fashion and get repairs and upgrades in less than a year (oh yeah, Ray and Jack). My point is that I would never wait that long to have an amp built when there are enough on the secondary market to try and buy.

As far as fixing the amp. I just did it myself (my es-1 thread). People talked about warrenties and the like. But Sending your amp off for a year is no warrenty in my mind. I had two EE friends that I could call on if needed so that gave me more confinace. Would you go back to a car shop if they kept your car for repairs for a year? I don't think so.

And I didn't really know that he was sitting on so many peoples money out there. Wow lets all hope for him to stay in good health.

Cheers,
post #264 of 1953
Yes, the one man show thing really hurts his responsivness...makes me think twice before buying his product!
post #265 of 1953
Quote:
Originally Posted by Kang View Post
Perhaps we should learn how many of our fellow headfiers are waiting for SP to deliver. From today's posts, SP seems to have a huge amount of our money.

So, what did your order, when, and how much have you already paid?

In my case, an ES-1, early September, about $11,000. Still waiting...
My case, I bought a used Supra-XLR and a used ES-1 in Aug. and Sept. 2007. Then I stupidly sent them in for upgrades.

I waited and wanted to sell the amps in Feb. 2008 but was told that they were completed and ready to ship. So I sent the money, totaling US$6600. Then nothing, no communications, no responses, no amps.

When I asked for photo documentation last month, Mikhail was still insisting that the amps were ready to ship. I didn't believe him, and told him that even if the amps are ready to ship to hold off until I see the photos. This was the comment I made to Mikhail on the phone that Tom_hankins referred to previously.

The photos he sent to me were closeups of some parts and most were blurry. The photos don't show anything that could indicate a completed amp.

Suppose you were asked to take photos of an amp to document that it has been upgraded and is complete and ready to ship. Of course, you would take some closeup photos. But wouldn't you also take some overviews of the entire amp? With the cover off and showing everything inside? None of the photos I received showed anything resembling an amp that is completed.

In the email he still insists that the amps have been ready to ship "for over three months."
post #266 of 1953
I'm sort of surprised that no one's paid him a personal visit yet, to check on the actual status of their amps.

I know if I spent $15,000 on an amp and couldn't even get an email response back, I'd buy a $400 plane ticket and see what the problem was.

Then again, I'm a hot-headed 23 year old who thinks being direct is the best way to get things done.
post #267 of 1953
Quote:
Originally Posted by vcoheda View Post
i may be slightly off in the number, but i believe Wmcmanus has been waiting 2 years or more (or something like that) for an amp or amps from single power.
That's not far off the time that I've been waiting
post #268 of 1953
If anyone reading this thread is wondering how or why anyone can wait for months...

1. Mikhail is easy to reach when you want to buy an amp. But afterwards he is difficult to reach. He is unresponsive and rarely returns emails or phone calls quickly. It may take several weeks for him to respond to you. He usually ignores requests for info about the status of your amp. He responds much faster when you ask for a refund or want to cancel your order and will try to talk you out of it by making promises that it will be shipped soon. He may offer you extra free tubes or accessories to try to keep your business. Mikhail is a very smooth-talker.

2. When you do reach him and talk to him on the phone or receive an email from him, he is polite and apologetic. He will give assurances, apologize for the delay, say he will get right on it.

3. After broken promise after broken promise and you are left hanging, you need to go through the "trying to contact Mikhail" process again. This can take up to several weeks. He is usually unreachable and unresponsive.

4. Then, when you finally get a response, the cycle begins again. He is apologetic, polite and says he will get right on it.

This is how waiting for an amp can turn into a year-long ordeal.

As trusting customers, we are completely dependent on his honesty. If he tells you that your amp is ready to ship, wouldn't you believe him and send him the money? After all, he can't be expected to send you the amp without receiving the money first.

But then you don't receive your amp as promised, and the waiting continues. Now he has your money and you are still waiting for your amp.

I'm frustrated and angry, but what else can I do besides waiting? I asked for my money back but never received a response. I don't even feel like talking to Mikhail on the phone anymore, he'll just give his usual assurances, apologize for the delay, etc. etc.

I'm still sitting here with no amps after sending him the money five months ago.
post #269 of 1953
This is very disturbing. I've followed this thread for awhile now, and kept thinking, he can't be doing this, not the guy I've talked with many times, the guy who makes such a great amp. But now, after reading of all the horror stories, and no response to it from the accused, I guess it is true. A product's worth, is a combination of build quality, sound quality, and customer service. The first two for Mikhail's products are state of the art, the last is an example of the worst that a company can provide. I am saddened, very saddened.
post #270 of 1953
Quote:
Originally Posted by paul_lindemann View Post
Yes, the one man show thing really hurts his responsivness...makes me think twice before buying his product!
Singlepower is not a one-man operation. I have direct personal evidence that Mikhail employs a small team of people that help with the business, including at least one person who answers the business phoneline for him. Mikhail also has at least two offices - a machining shop and a warehouse.
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