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Where is Singlepower? Where is Mikhail? - Page 100

post #1486 of 1953
I will stay out of this thread as it is little more than bashing and rebuke. Nothing of value to our member's situation.

Sorry to our members that have used this thread to expose a blatant con. I hope the lack of support by our community and your testimonies get satisfaction for those victims who got into this mess because of my or our recommendations. No one made recommendations to help a bad businessman on purpose. Our intent was to let people know of the quality of our amps and our satisfaction in what we bought. Perhaps it shouldn't have been in this thread. When those claiming that we were implicated in the scheme by speaking positively about our experiences, I felt obliged to defend myself. That doesn't help the purpose of this thread.

Some day I'll learn not to feed the trolls.
post #1487 of 1953
Quote:
Originally Posted by mbd2884 View Post
That's exactly what I expect. I expect Head-Fiers to boycott his products. Why use a product designed and made by someone you know who has stolen tens of thousands of dollars from customers? But most certainly stop using em, there are other amps to use, this whole SP are best crud, is that, crud. We're talking tube amps, not exactly the most complicated devices, I don't need to hear a SP amp to know when I read bullcrap. I don't use products made by people or companies I don't support. And yes that means I have very few possessions, only what I need.
As others have mentioned why do you keep popping up with nothing at stake in regards to a SP product that needs repair or awaiting delivery? There is a lot of posts here detailing SP.

Also, to have folks stop using them? I really don't get your angle? It's nice that you discounted HF members by stating, " don't need to hear a SP amp to know when I read bullcrap." You basically are saying what they said is bullcrap.
post #1488 of 1953
I have been dealing with Mikhail for a little while now (withing this year) and he has been responsive to all my e-mail and very helpful. He has delivered the products I ordered (tubes and sockets)

I got a little worried with the first transaction with him due to this thread entirely. Worried enough to file a PayPal dispute. He claimed the lack of communication was due to a car accident - don't know if it is true or not, and it is none of my business, but in the end he delivered as promised.
post #1489 of 1953
I'm an owner of a Single Power ES-1, and also have a Supra-XLR still in SP's possession awaiting modifications.

My take on the situation is this. We all have our own experiences dealing with SP. They might be good or bad. A number of bad customer experiences have been made public, and it seems obvious by now that they are not isolated instances but a pattern. Single Power has lied and deceived its customers, including me, about payment and delivery issues. In particular, it has been particularly negligent regarding making delivery promises and continually breaking them. I have first-hand experience of the frustrations.

Besides the issues with business practices and customer service problems, some more info about product design and build quality have come to light. In particular, the power supply of Icarium's SS1 is... I don't know what to think about this, a shock, a disappointment, a rip-off, obvious in retrospect, what? I don't know how the SS1 sounds, but I definitely didn't expect an amp at that price to contain those parts.

My ES-1 was formerly Icarium's. My troubles with SP began when I sent it in for upgrades in Oct. 2007, was promised delivery and made payment in Feb. 2008, and then waited with increasing frustration until I finally received it in Oct. 2008.

Since then, I've been pleased with the amp. I know, this sounds like a repeat of the other SP owners who complain, complain, and then everything is cool after they receive their "best I've ever heard" amp.

But this is the truth of my experience. I think the ES-1 is the best-sounding amp I've heard, better than my Aristaeus and also my Zana Deux, though the ZD drives dynamic headphones of course. I've also bought a few tubes and some adapters from SP recently. Now, one may ask, why am I still dealing with SP after they treated me badly (see my previous posts in this thread), plus all the other customer complaints and Icarium's SS1 power supply?

Well, my ES-1 works fine, and as I said before I think it sounds superb. True, I may open up the case and find crap parts inside. It may be a bad or unstable design. It may break at any time or destroy my tubes. I'll still be at SP's mercy and may be forced to endure more frustrations dealing with them. I might be ripped off (or continue to be ripped off, depending on point of view). But for now, I'm pleased with its sound and I don't think I paid too much for it.

The only one with the power to resolve all this is Single Power. They can get their act together, change and improve their business practices, and stop lying to their customers. They can take steps to reassure current and future customers that they stand by their products. They can do many other positive things, for themselves as well as us.

Or SP can continue their erratic and unethical ways. Treat some customers well, others not so well. Continue to break promises and lie. Maybe continue to sell arguably sub-par products with questionable value.

I hope for the former, but I'm not fully optimistic. I think people should be well-informed about the potential risks before dealing with SP, which has happened with this thread and other warnings. Potential customers should be aware of all the risks. We current customers will make our own individual choices and continue or stop dealing with SP. But stopping all association with SP would require selling our SP amps, and I think that's not very easy to do anymore, for us as well as for Single Power.

Mikhail, what are you going to choose?
post #1490 of 1953
Quote:
Originally Posted by Elephas View Post
and also have a Supra-XLR still in SP's possession awaiting modifications.
Still?
post #1491 of 1953
I hope you your Supra XLR get's resolved Elephas. And even though you did get your ES-1, over a years worth of aggravation, you deserve compensation. Good to see you posting though, haven't seen one in a while, like your reviews!

But your question about what Mikhail will do? After the the publicity over Icarium's situation and he still hasn't taken responsibility for it, other than trying to con FedEx, well I think there is your answer.
post #1492 of 1953
Quote:
Originally Posted by Elephas View Post
I think people should be well-informed about the potential risks before dealing with SP, which has happened with this thread and other warnings. Potential customers should be aware of all the risks. We current customers will make our own individual choices and continue or stop dealing with SP. But stopping all association with SP would require selling our SP amps, and I think that's not very easy to do anymore, for us as well as for Single Power.

Well said. The value of this thread is to inform potential customers, and provide a communication link for those dealing with SP's customer service issues at any particular moment. It serves both of those purposes well, despite frequent distractions.
post #1493 of 1953
Quote:
Originally Posted by M3NTAL View Post
I have been dealing with Mikhail for a little while now (withing this year) and he has been responsive to all my e-mail and very helpful. He has delivered the products I ordered (tubes and sockets)

I got a little worried with the first transaction with him due to this thread entirely. Worried enough to file a PayPal dispute. He claimed the lack of communication was due to a car accident - don't know if it is true or not, and it is none of my business, but in the end he delivered as promised.
Have you just been using mikhail[at]singlepower? Or some different one. I actually have 3 email addresses that he's actually responded with, but as of now, none of them are generating a response. Phone calls too.
post #1494 of 1953
I use the sales @ singlepower e-mail address.
post #1495 of 1953
Quote:
Originally Posted by Elephas View Post
Well, my ES-1 works fine, and as I said before I think it sounds superb. True, I may open up the case and find crap parts inside. It may be a bad or unstable design. It may break at any time or destroy my tubes.
I don't think so to any of the above. There's two of everything in there. Supra's I would guess. No wall warts. Open up both boxes and take pics. I don't think you'll regret buying it.
post #1496 of 1953
Quote:
Originally Posted by M3NTAL View Post
I have been dealing with Mikhail for a little while now (withing this year) and he has been responsive to all my e-mail and very helpful. He has delivered the products I ordered (tubes and sockets)

I got a little worried with the first transaction with him due to this thread entirely. Worried enough to file a PayPal dispute. He claimed the lack of communication was due to a car accident - don't know if it is true or not, and it is none of my business, but in the end he delivered as promised.


You 're very lucky, as far I 'm concerned, I 'm always waiting a reimbursement since more 2 months by $ 149 ... I don't know what to do ...
post #1497 of 1953
Has anyone heard from Mikhail in the last week.
post #1498 of 1953
I received an Email from Mikhail on Wed 4 March. He said that he would work on my MPX3 thru the weekend and try to ship it on 12 March. He also said that he will phone me on Mon. 9 March. I did not get the 9 March phone call and Emailed him 9 March to remind him. Nothing yet. This is expected since I have been hearing his ******** for 14 months now. I also told him that if it isnt shipped by 10 March, we will have to negotiate a refund. I may never hear from him again.
post #1499 of 1953
Quote:
Originally Posted by coldfogey View Post
I received an Email from Mikhail on Wed 4 March. He said that he would work on my MPX3 thru the weekend and try to ship it on 12 March. He also said that he will phone me on Mon. 9 March. I did not get the 9 March phone call and Emailed him 9 March to remind him. Nothing yet. This is expected since I have been hearing his ******** for 14 months now. I also told him that if it isnt shipped by 10 March, we will have to negotiate a refund. I may never hear from him again.
I've been waiting on my ES-1 for close to 18months now. And he hasn't replied my recent email. I hope I would be as forgiving as Elephas... if I ever receive the ES-1 that is.
post #1500 of 1953
I just heard from Mikhail. 8.30PM, 10 March, Tues. He said that it will ship this week and he will send me the info on Thurs. 12 March. I'll keep you posted.
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