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UE warranty in UK

post #1 of 5
5/6/08 at 8:34pm
Thread Starter 
Hi all,

Purchased a pair of Super.fi 5 pros about a year ago unfortunately the cable has snapped internally near the jack. The company I bought them from only help claim warranties upto 6 months after date of purchase (annoying). Anyway I sent UE 2 emails but have yet to receive a reply. Just wondering if they honour their warranties in the UK, I have purchased a pair of replacement cables anyway but I'm worried if UE customer support doesn't extend to the UK then the rest of my warranty is essentially useless.

Any feedback welcome
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post #2 of 5
5/6/08 at 8:49pm
Quote:
Originally Posted by xiaoipower View Post
Hi all,

Purchased a pair of Super.fi 5 pros about a year ago unfortunately the cable has snapped internally near the jack. The company I bought them from only help claim warranties upto 6 months after date of purchase (annoying). Anyway I sent UE 2 emails but have yet to receive a reply. Just wondering if they honour their warranties in the UK, I have purchased a pair of replacement cables anyway but I'm worried if UE customer support doesn't extend to the UK then the rest of my warranty is essentially useless.

Any feedback welcome
Well I hope they do honour it. I just bought some Triple.fi's from Amazon.co.uk so I would assume they're authorised dealers and therefore UE would honour any warranty. I'd be concerned if they didn't.

Do you have the original receipt to show date of purchase etc? I'm sure UE will help out since the customer service is supposed to be pretty good. Good luck anyway, and let us know how it turns out.
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post #3 of 5
5/6/08 at 9:01pm
if youve got a reciept your good, i broke my tf10, gave tara an email got a reply the next day, sent them off, got them fedexed back (no customs obviously)

they were so nice about it, i broke the nossle off somehow!

ive never had a company like it!
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post #4 of 5
5/6/08 at 9:25pm
Thread Starter 
Thanks for the replies - I'm a bit confused when you say you gave tara an email, is there a UK based customer support for UE? Only email I saw was superficare@ultimateears.com.

Cheers
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post #5 of 5
5/6/08 at 10:29pm
Guys at UE are quite nice. Though their cables are only warranty for 3 months from the date of purchase, they'll normally still exchange it for you.... that's provided you still have your receipt.
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