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Major A/V Receiver Problem...

post #1 of 4
Thread Starter 
So yesterday I bought an Onkyo TX-SR875 receiver. Nice unit, built like a tank, but I have a massive problem. There's no sound. Naturally, I went into the configuration menu to set up my speakers, but there's an even bigger problem. Option 2, Speaker Setup, is grayed out and I can't select it. The instruction manual states that you can't get sound until you configure your speakers, but the receiver will not let me configure the speakers. I thought that maybe since I only have 2 speakers connected (front left and front right, the most important channels) that it might be causing issues, but I find it very hard to believe that the receiver would not let me set up the speakers because I only have 2 channels connected. There's nothing wrong with my speaker cables, either. I honestly don't know what to do at this point. The instruction manual doesn't make any provisions for a situation like I'm dealing with. It just assumes you'll be able to select Speaker Setup without any issues, but as I stated, I can't select this option, and thus will not be able to get sound out of the receiver until I can.

I've never had an A/V receiver before. Can it be that I'm just missing something obvious here due to my lack of experience with this kind of stuff or should I just take it back and get a refund? Like I said, I really don't know what to do at this point. Any suggestions?
post #2 of 4
Seems like problems always happen on a weekend. If it were me, I would check the Onkyo website for information and then contact Onkyo Tech Support on Monday morning by phone.
post #3 of 4
Thread Starter 
I suppose it's possible that I'm not making good enough contact with the speaker terminals (unlikely, but still possible) because my situation indicates, to me at least, that the receiver doesn't detect that I even have speakers connected, and thus won't let me configure what isn't there. Or the receiver is bootched.
post #4 of 4
Try connecting the speakers with bare wire if you haven't already... Though it would be strange for the receiver not to allow 100% manual configuration.
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