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Very displeased with the customer service...

post #1 of 15
2/22/08 at 7:10pm
Thread Starter 
Edit:

Sorry for giving them a bad rap -- the phone customer service is very good.
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post #2 of 15
2/22/08 at 7:33pm
Give him a call. His phone number is listed in a stickied post in this forum.
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post #3 of 15
2/22/08 at 7:55pm
Quote:
Originally Posted by kydsid View Post
Give him a call. His phone number is listed in a stickied post in this forum.
now that's customer service
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post #4 of 15
2/22/08 at 9:04pm
Did you see this? He is pretty clear in the sticky that the best way to contact him is by phone....
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post #5 of 15
2/23/08 at 8:00am
I am a new TTVJ customer, and have placed two orders already. These both shipped within a couple of hours of the respective orders being placed. I had to exchange e-mails with TTVJ in the process, and everything was as smooth as it gets.

I'm working on my third order right now (much higher value) and have absolutely no hesitation in doing business with Todd. Keep in mind that I am dealing with the company from across the globe and many time zones, and communication and order handling have been phenomenal.

Before I placed my first order, I had some questions about using the website (payment options), and received informative responses from fellow Head-Fi members as well as a personal e-mail from Todd himself. In your case, I really think you should either try logging into your TTVJ account and seeing if you can possibly manage to cancel your order, or phoning the company. Even if Todd isn't around, someone else likely will be. Unless you do that, it seems in bad form to start such a negative thread in this forum. Backorders are a fact of life.
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post #6 of 15
2/23/08 at 10:26am
You need to contact him by phone. I am not sure if you can get a hold of him on the weekend or not though.Call Toll free 866-444-3910.
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post #7 of 15
2/23/08 at 9:32pm
what you have to do is contact him by telephone.. that's the best way
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post #8 of 15
2/27/08 at 7:41pm
HI All,

I would like to make Frequency a happy customer. Please e-mail or call me at your earliest convenience and we can discuss this matter.

I have been out of town since last Thursday and am just now back in the office. I am sorry that you could not get a response - but you will now...

Todd
TTVJ – Home of High End Audio Home featuring TTVJ and Apex High Fi Audio products! Providing great products, service, and pricing to our customers
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post #9 of 15
2/29/08 at 7:30pm
i'm very satisfied with TTVJ customer service, i ordered a pair of grado replacement pad and it did arrive super fast. however the box was like half opened and i only found a piece of the pad. I'm sure it's not TTVJ fault but i just contacted customer service reporting the problem. And the great news is they are happy to resend the other piece of it.

Thanks!
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post #10 of 15
3/1/08 at 3:54am
happy to throw in that Todd is the man, I've received excellent customer service in all my dealings with him.
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post #11 of 15
3/1/08 at 5:07pm
I agree with all of the positive comments about Todd posted here. My experiences have been terrific.
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post #12 of 15
3/2/08 at 12:55am
Quote:
Originally Posted by 4N6 View Post
I agree with all of the positive comments about Todd posted here. My experiences have been terrific.
x2

I've only ordered twice but shipping was fast both times.

I'm loving my new Grado pads Todd.
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post #13 of 15
3/2/08 at 2:05pm
Quote:
Originally Posted by jjhatfield View Post
happy to throw in that Todd is the man, I've received excellent customer service in all my dealings with him.
agree, this thread should go on for months with glowing feedback per Todd I should expect
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post #14 of 15
3/2/08 at 3:47pm
Quote:
Originally Posted by Audiofiler View Post
agree, this thread should go on for months with glowing feedback per Todd I should expect
That reminds me of this one thread....
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post #15 of 15
4/26/08 at 10:54pm
I bugged Todd for about a month with questions and concerns. He was generous with his time and knowledge, sharing both freely.

When I finally placed my order shipping was quick and everything arrived in great shape. Minor miscommunication between us (could have been my fault) but Todd graciously offered and shipped a power cord right away without hesitation.

This guy clearly loves what he does, knows both the industry and his products. Fair prices, quick shipping, and a zeal for incredible customer service. Class act and a stand up guy.

I will do business with Todd again!
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