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refuse package as a way of return to save shipping cost?

post #1 of 10
Thread Starter 
I bought something from amazon.com on impulse. The description of the item wasn't clear so I email the customer service about the detail and it turns out it's not what I thought it was. The item was in "shipping soon" status (it's in this status right after I purchased it, and they weren't shipped out until 2 days after ) which means the order cannot be modified by anyone, not even by amazon. Anyways, customer service told me to either return it by printing the return label from the web site, or simply refuse to accept the package and request the item to return to sender. In the latter case, according to the customer service, will save me the cost of return shipping.

Has anyone done it? Is it safe to return the package this way? Btw, the item was shipped by USPS.
post #2 of 10
Yea, it's fine to refuse it. I've done it a few times, no problems at all.
post #3 of 10
Thread Starter 
I don't think signature is required for this package, they'll probably just leave it in my mail box, or outside the door. So do I simply bring it back to the post office and tell them to return it to sender?
post #4 of 10
Quote:
Originally posted by Gergor
I don't think signature is required for this package, they'll probably just leave it in my mail box, or outside the door. So do I simply bring it back to the post office and tell them to return it to sender?
You can just write "return to sender" and put a line through your address on the package and drop in a mail box.
post #5 of 10
If the package requires signature confirmation, you can refuse and it will go back where it came from. It is being tracked. If it's a standard mail parcel, with no tracking info, or even delivery confirmation after being left at the mailbox, you'd have no evidence of return if you crossed out your address and put return to sender on the label. Best bet at that point is to print out the return label on the web site, since they've been kind enough to provide one, and use it. It's sometimes worth paying the return shipping cost, just to have evidence that you did indeed put the item in the mail to the correct place. It beats being stuck with the cost of the entire item, when the last documented location was with you. Many vendors will reimburse you shipping costs, particularly when their descriptions were problematical. At the very least, the possibility of return costs is a good caution against whim purchasing (alas, something that has failed to deter me at certain critical moments...oh well )
post #6 of 10
Thread Starter 
I wouldn't have thought about doing it if the customer service hadn't mentioned it. I guess she felt sorry for my stupid purchase and wasn't able to cancel the order for me.
post #7 of 10
I've done it, and this works, specially from large companies like Amazon, but be careful with individuals, sometimes they can tell you, that they never received the package back, and as you have no evidence of the shipping back, is a problem, I always prefer to use delivery confirmation "at least" whne shipping in any way...
post #8 of 10
Thread Starter 
Thanks, seems the package arrived today, no signature required. I'll drop it off at post office tomorrow as "return to sender" then.
post #9 of 10
Thread Starter 
OK, I sent it back as "return to sender", now am I supposed to let amazon know, or they'll automatically refund my purchase once they receive the package?
post #10 of 10
I had to deal with this a few times when I was with Columbia House (damn automatic shipments). They'd send me a label, I'd stick it on the package and put it back in the mailbox. The label was postage paid. I'm guessing that's what the printed return label was. In either case, I don't know who pays for the shipping, but it's not you.
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