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BEWARE: www.discountheadphones.com / iDealSound

post #1 of 21
2/13/08 at 7:54pm
Thread Starter 
Want to get other feedback on this seller. I purchased some new cables/eartips for my UE5s from their ebay store. The envelope arrived empty and torn open.

It's been 3 business days so far and I haven't received a response to my emails regarding the issue.

Are these guys legit? They don't seem to have a phone number anywhere and only have 1 email address available. Should I expect a long turnaround on an email response?

Thanks!
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post #2 of 21
2/14/08 at 1:34pm
He responded my emails a day after he'll respond sooner or later i think.
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post #3 of 21
2/16/08 at 1:48am
Thread Starter 
Well it's been a week and still not a word on the issue. At *BEST* this is horrible customer service...
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post #4 of 21
2/16/08 at 2:00am
I've only had good experiences with DiscountHeadphones.com. Bought two times from them (foamies and Ety filters) and everything arrived as described in a reasonable time.
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post #5 of 21
2/16/08 at 2:03am
I ordered some tips from them and it took much longer than they told me for me to receive them, I was told it must have been slow shipping because of the Christmas season. Everyone else has seemed to say good things about them though.
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post #6 of 21
2/17/08 at 6:07am
Thread Starter 
Well, my original package *did* arrive in a timely manner. However, I received an empty envelope (it had obviously been opened/tampered with) and haven't been able to get a response from their "service@" address in over a week. Totally unhelpful. I mean if they're not going to do anything for me (although they should, since the auction stated insurance included) they could at least tell me so I could take my business elsewhere...
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post #7 of 21
3/13/08 at 5:57pm
I, too, had problems with communication after purchasing some Shure olive foam tips. No tracking number, no response to emails. However, the product arrived 1 week after purchasing them through ebay. Idealsound finally answered my emails after the product arrived and were profusely apologetic. Their explanation was that they had just completed a move and that included their computers, etc. and thus were unable to communicate in a timely fashion. This occurred in early February. I am wondering if the customer service is back to satisfactory after the move.
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post #8 of 21
3/31/08 at 7:32pm
Thread Starter 
gi330i:
That's the exact excuse they gave me over a month ago. That was fine, I thought, and quite possibly legitimate (although it would seem to me that if you're really going through a move where you have no email you probably shouldn't try and sell things on eBay). They quickly sent me out a new package that only include 1 of the 2 items I purchased. SH1+!

Well it's about 2 months (and 10+ emails from me) after the original transaction and I still haven't received my $19 cables. I filed my complaint process with eBay today and hopefully will end up getting them, whether it's from them or someone else.

I WOULD NOT recommend purchasing from iDealSound, as their communication has been nothing short of atrocious (1 email in 2 months -- that's it). At this point I don't believe that them moving (if they really moved at all) had anything to do with the poor communication of this seller. Check their feedback; it seems they NEVER reply to issues that may arise.
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post #9 of 21
4/27/08 at 12:02pm
Bought various tips, cable etc from iDealSound on Ebay over the past 2 years or so...Never had a single issue with their service, comms or such. IME, they've always been an exceptional trader: I happily & heartily recommend them.
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post #10 of 21
5/12/08 at 5:16pm
Thread Starter 
Check their feedback on eBay. They frequently upset people by not shipping/having an issue with the order and then not responding to email. By the looks of it their excuse is always "we've been moving and our email server was down." Yeah, right. If your email server is down for 4+ months at a time where you can't reply to customers, you probably shouldn't be a power seller on eBay.

I'm still super pissed about this.
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post #11 of 21
5/13/08 at 2:39am
I placed my older for Shure olive foam on March. Emailed them on April. Got a response yesterday.

Basically, the previous owner sold the business to a new guy or something and everything was messed up... The guy said he is going to ship it ASAP.
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post #12 of 21
8/18/08 at 4:11pm
idealsound ripped me off for $15, they sent me the wrong tips and i sent them back for a replacement of the right tips and they haven't replied to any of my 4 emails!

DO NOT BUY FROM DISCOUNTHEADPHONES.COM!!!
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post #13 of 21
10/15/08 at 5:05pm
Hmmm,
I ordered some small olives($14) on october 5th.Paid with PayPal.
On october 7th. PayPal mail that order is in process.
Still haven't recieved anything..No reply on my email.
Is it possible to cancel the order and get my money back through PayPal?
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post #14 of 21
10/15/08 at 10:18pm
Quote:
Originally Posted by TT600R View Post
Hmmm,
I ordered some small olives($14) on october 5th.Paid with PayPal.
On october 7th. PayPal mail that order is in process.
Still haven't recieved anything..No reply on my email.
Is it possible to cancel the order and get my money back through PayPal?
I ordered 2 Etymotic er61 cases on Sept 14th to be sent to the UK. On the 16th, I got a message to say my order was being 'processed' and would be sent via USPS airmail... would be sent, not had been sent.

Last week, after hearing nothing for 3 weeks, I emailed them to ask if my order had been dispatched yet - no response, I emailed them again a few days ago, asking the same thing, and have still had no response.

I opened up a dispute with Paypal and escalated it to a claim yesterday. But Paypal seem to think the item was dispatched on Sept 16th, even though it wasn't, it was just being processed. Well, I could have processed enough cheese to feed the third world in the time it's taken idealsounds to process one lousy order!

So they had time to tell Paypal it was dispatched (when it wasn't), but they didn't have time to communicate with me at all?
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post #15 of 21
10/16/08 at 12:34pm
Quote:
Originally Posted by TT600R View Post
Hmmm,
I ordered some small olives($14) on october 5th.Paid with PayPal.
On october 7th. PayPal mail that order is in process.
Still haven't recieved anything..No reply on my email.
Is it possible to cancel the order and get my money back through PayPal?
Guess what fell on the doormat today...
My olives.The stamp on the envelope said october 7th,so it got shipped 2 days after I paid with Paypal.
Everything ok,but communication could be better.
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