digitalmind, I understand that being taped could piss someone off, but I just did it to have some sort of proof of the events. The fact is that if its my word against some nameless USPS workers, I would definitely not get any credibility. I don't care if it pisses them off. It pisses me off to get such unprovoked animosity when I am very polite.
It may not be about standing up for yourself, but it certainly isn't about "showing some people who are trying to do their job and who may just be having a rough day some respect.", as some people on here would like to think. That's a little idealistic. Sure, their job sucks and they may be having a ****ty day but that gives them no right to act all bitchy towards me. If they can be condescending bitches with delusions of grandeur when I am polite and resonable, then I can tape them being bitches and complain about it.
dcstep, your interpretation of what happened is obviously flawed. To imagine that what happened was "some bozzo make demands and then start taping" is hardly what happened. At no point did I act disrespectfully, raise my voice, or speak in a condescending manner. I was quiet, polite, and reasonable with each statement/request that I made.
Okay, I'm going to try and clarify what happened for those who are too confused. Sure, my story may be a "one sided load of crap" as one thoughtful Head-Fi'er noted, but I can assure you that after I explain this thoroughly the incidences in that time period are complete and accurate. Don't believe me, call me a liar, claim that I'm biased, but the fact is that the USPS woman likely does not visit this forum, so I guess you (and myself) will never know how it happened from her point of view. Take it for what it’s worth.
A little background: My building has had the same mailman for twenty years, but towards the end of 2007 he got promoted/transfered/retired or something. Regardless, he is no longer our mailman. He was always friendly, courteous, and kind whenever I spoke with him. More importantly, he was nearly always on time and didn't **** around with my valuable mail and packages.
I live in a twenty-eight story condo building with probably fifteen to twenty units on each floor. Needless to say, there is a lot of mail that arrives at my building. Our mail room has all the mailboxes organized into little sections. There is a master key that unlocks a whole section (say, floors 4-6) at once, which makes all the little locked individual mailbox doors open up like a large door so that all the mail slots are exposed.
In the past, our mailman would open up one section/set of mailboxes, put the mail away for that section, close and lock the section, and then move on to the next section. This was very considerate and convenient for everyone. There weren't loose metal doors all hanging open in the mail room, and someone that we'll say lives on the 4th floor would be able to get their mail that was put away around 1:30 PM instead of waiting until 3 PM when the mailman was finished with the 28th floor. It was very streamlined and I would say that it worked very well.
When packages are delivered to my building, they go straight to a receiving room, which happens to also be the dry cleaners located in the building. They have business hours from 7 AM - 7 PM on weekdays. When a package is delivered for you, the cleaners lady puts a package slip with your unit number and the date that the package was received in a pile. The mail person then picks up those slips and puts it in with the mail. In the end, you check your mail, find a slip, and then bring that slip to the cleaners to pick up your package.
A few months back when we lost our regular mailman, the mail service started to be pretty bad. Mail was never available until the evening, random mail was in the wrong boxes, and packages were erroneously delivered. I digress: In at least two incidences, I had ordered extremely urgent packages which included tickets to sporting events and convention passes that I needed immediately. The last time this happened was in the middle of January. On a Tuesday night, I ordered two passes for a convention that was being held from Friday to Sunday. Knowing that I couldn't risk them being delivered late, I paid for the expensive option of overnight air w/guaranteed delivery by noon. They were sent out on Wednesday and were guaranteed to be delivered by noon on Thursday. On Thursday afternoon, I went down to check the mail, thinking there was a slim chance that either the package was in my mailbox or there was a package slip there. There was nothing there. I asked the doorman if any overnight packages got delivered (sometimes they bring the overnight packages that require signatures to the doorman), and he informed me that nothing was brought to them. I went to the receiving room and asked the woman there if anything had been delivered overnight for me. She said that no packages at all had been delivered to her yet. I emailed the sender and they said that according to the USPS website, it had been delievered. "What?", I thought. I checked the tracking number on the USPS website and the status said "Delivered In Unit" or something like that, but wasn't signed for or anything. I called USPS customer service and asked about my package. The woman that answered the phone was only able to tell me that the package was out for delivery but had not been technically delivered yet. Other than that, she had no information. There was nothing I could do, so I just decided to check the mail later. I came down to the mail room again at around 8 PM. They were just finishing putting the mail away. I checked in my mailbox and there was a smashed/folded/crumpled up overnight envelope crammed into there. The packing slip said it was delivered at 11 AM. Even though this package required a signature for delivery, there was none. From this information, I imagine that the package was brought to the building physically with the rest of the mail, then sat locked up for half a day until the mail people showed up to put it away. This is really unacceptable. I paid a lot of money for guaranteed delivery to me by noon. It was not made available to me until the evening, and to top it off, they mauled the package to make it fit into a tiny mailbox, and there was no signature for delivery for mine/the sender's records.
Now for the story of yesterday:
I got home at 4:30 PM. I asked my doorwoman if the mail was finished yet to which she informed me that the mail was in the building, but someone has yet to show up to put it away and make it accessible to the residents. I was upset about that and I just went up to my apartment. I am expecting a few packages, so I decided to go down around 6:55 PM to see if it was done, so that I would have a chance of being able to pick up my possessions from the receiving room before they closed.
I walked to the mailroom and saw that mail was still being put away.
Me: "Excuse me, is there a chance that I can get my mail?"
USPS1: "No. We'll be done in thirty minutes."
Me: "But the receiving room closes in five minutes and I am expecting a package. I can't pick up my package without the slip in my mailbox."
USPS1: "It's a rule. No one can get their mail until all the mail is done."
(at this point, USPS woman 2 shows up)
Me: "Is it a USPS rule or is it from my building? Our last mailman didn't.."
USPS2: (rudely) "It doesn't matter, it's a rule."
Me: "I understand, but is it a federal law or is it a new policy that my building made?"
USPS2: (condescendingly) "It doesn't matter who made the rule, it's a rule."
(at this point, at least five other people have walked up to get their mail only to back off when they see USPS2 shouting at me)
Me: "Can I have your first names so that I can reference them in my complaint to the USPS?"
USPS2: "No. Our names don't matter"
Me: "Are you refusing to give me your first name for reference?"
(I turn on the video recorder on my mobile)
Me: "Are you refusing to give your first name so I can reference it in my complaint?"
USPS2: (shouting) "Sir, I am calling the police! You are violating a federal employee!"
Me: (taken aback) "What? I was only asking for your first name for my official complaint"
(USPS2 storms out of the mail room presumably to call 911)
(A resident walks up to get his mail)
Resident: "Is the mail done?"
Me: "No. The mail woman is calling the cops on me because I asked for her first name."
Resident: (shouting) "What?! This is ********! We need our mail at a reasonable time. This is ridiculous.."
(he walks away while shouting)
(I walk to the lobby where USPS2 is calling the police)
USPS2: (shouting) "Sir! Stay where you are! Do not move!"
Me: "I'm just waiting for the police, I'm not going to like run away from you or anything.."
USPS2: (shouting) "Stay where you are!"
Me: "I am staying right here. Don't you dare tell me what to do once more."
(she gets on the line with the police)
(I notice that the time has run out on my cell phone awhile ago so I start a new recording)
USPS2: (to police) "Yes, I have an emergency. I have a disgruntled customer that is making me feel threatened.."
(she goes on to tell the police what I am wearing and such while I make note of the time and date in the recording)
USPS2: "Sir, what are you?" (referring to my ethnicity) "I don't want to call you something you're not."
Me: "I am American."
(I'm a third generation US born citizen, but my family had originated from Japan. I was pretty annoyed at this point.)
USPS2: (to police) "He says he's American but if I had to guess, I would say he's Japanese."
(she continues to talk to the police and then tells me to wait there and the police will arrive for me)
Me: "Don't worry, I'll stay right here."
(USPS2 takes out her cell phone)
USPS2: "Yeah, I have a cell phone too."
(she takes her cell phone and physically presses it against mine)
Me: "Don't touch me, please."
USPS2: "You don't touch me."
Me: "I didn't."
(she walks away and starts to shout something that I can't understand)
Me: "Mhmm.. Whatever you say."
I wait for the police for like fifteen minutes or so. They finally arrive and they come up to me and USPS2 and ask what the problem is. I didn't record this for obvious reasons.
(both USPS2 and myself are speaking directly to the officers at this point)
USPS2: "We just trying to deliver the mail. We are federal employees! Then he comes down here and starts harassing us. You know, we just tryin' to deliver the mail and we don't need no disrespect or nothin'."
Me: "I did not harass or disrespect them at all. I just asked for their first names so I can reference it in my complaint."
Cop1: "You don't need their names. If you make a complaint to the USPS they will know who was there. You know, like if you were to make a complaint about us (the police), you wouldn't need our name or badge number because there are records that show who we are."
Me: "Okay, I understand that. I'm sorry. I was not aware that I didn't need their names. I never was rude to them or anything."
USPS2: "He just came in here [...] and started making threats.."
(Cop2 cuts her off)
Cop2: "Threats? What threats?"
USPS2: (stuttering) "Well, I didn't mean that he made any threats, I meant that we have been threatened and stuff in the past.."
Cop2: "So, there were no threats.."
The police then tell me to let the USPS do their job and that if I have a complaint, to file one with the USPS. I apologize and they leave. They didn't even take my name or anything. Once the police showed up, I decided that I didn't want to take this any further by being pushed by the USPS woman's claims to anger. I didn't want to risk being arrested. I just wanted my ******* mail on time.