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Props for Ray Samuels

post #1 of 27
2/9/08 at 11:09pm
Thread Starter 
My 1-year-old SR-71 started to act up and "brown out" a bit. Tried new batteries, tightening the thumbscrews, but the problem still persisted. Ray took it in no questions asked (it is still within warranty, of course) and had it shipped back to me as good as new in just a couple of days. Thanks, Ray, for the great service, and the great amp.
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post #2 of 27
2/9/08 at 11:45pm
Lesson learned: don't take amp into steam room.

Great customer support. Did he state what the problem was?
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post #3 of 27
2/10/08 at 12:07am
ray's customer service is fantastic.
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post #4 of 27
2/10/08 at 12:15am
Ray is known for his excellent customer service. Your story is but one more example.
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post #5 of 27
2/10/08 at 3:24am
I have to say it again. Ray has the best customer service support. He is good at what he does and is a People person.
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post #6 of 27
2/10/08 at 5:00am
Quote:
Originally Posted by mitchb View Post
He is good at what he does and is a People person.
This goes a LONG way in business life. Plus, he's a proud grandfather, and I think that's so cool . If he can make a baby smile, he can definitely make a Head-Fi customer happy.
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post #7 of 27
2/10/08 at 5:23am
Gas makes babies smile. My kid had gas so bad it wiped out the cockroaches in the house and peeled the paint off the walls.
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post #8 of 27
2/10/08 at 5:25am
Quote:
Originally Posted by jamato8 View Post
My kid had gas so bad it wiped out the cockroaches in the house and peeled the paint off the walls.
Destined for greatness!
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post #9 of 27
2/10/08 at 6:23am
Quote:
Originally Posted by Jaska View Post
Destined for greatness!
The next Genghis Khan.
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post #10 of 27
2/10/08 at 7:00am
Yes, Ray's customer service is excellent. Which this story is another example of...
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post #11 of 27
2/10/08 at 11:15am
In my opinion I think part of the reason Ray does such a good job with customer service is that the products he sells are built to such high standards. With so few returns he can focus on turning them around quickly. I have the second HR-2 that Ray sold and it has worked flawlessly since day 1.
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post #12 of 27
2/10/08 at 11:34am
I agree totally. Ray Samuels and Jan Meier are two examples of truly excellent businesspeople, and they are such a pleasure to do business with that it greatly enhances the experience of using their products, IMO. It's so much easier to part with one's money when you feel like there is actually someone standing behind what you are buying.
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post #13 of 27
2/10/08 at 11:43am
ray goes the extra mile for you!
ray is top notch!!
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post #14 of 27
2/10/08 at 11:52am
Quote:
Originally Posted by Skylab View Post
I agree totally. Ray Samuels and Jan Meier are two examples of truly excellent businesspeople, and they are such a pleasure to do business with that it greatly enhances the experience of using their products, IMO. It's so much easier to part with one's money when you feel like there is actually someone standing behind what you are buying.
AMEN!!
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post #15 of 27
2/10/08 at 1:05pm
Quote:
Originally Posted by Skylab View Post
I agree totally. Ray Samuels and Jan Meier are two examples of truly excellent businesspeople, and they are such a pleasure to do business with that it greatly enhances the experience of using their products, IMO. It's so much easier to part with one's money when you feel like there is actually someone standing behind what you are buying.
I've never dealt with Jan Meier...but I've had the exact same thought regarding Ray Samuels (which was further reinforced after I met him in person). A stellar individual.
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