Sux being in NZ, in terms of returning them. It only costs me $5 via USPS with tracking, so that's not the issue for me. But durability is, and I know that Jason is trying hard down there in Florida. I don't expect insta-responses. Two days ago Jason said he was going to send me new ones, and for all I know, they may be on their way. He suggested I try new treble tubes and I did, and at first, that seemed to work. So I emailed him and told him to hold off as it seemed the problem was solved. Today, the shorting was back, no matter which treble tube or sleeve combo I tried.
I emailed Jason right away this morning, and so far, no PM on the status. I also sent a follow-up asking for any updates. Nothing so far. I guess when you are sending some customers overnight DHL replacements, everyone expects the same. I don't. But I do expect to get replacements in a decent time frame, and I am sure I will.
But I am concerned about these issues as well. Maybe it's a matter of something with so many parts (for an IEM, at least) being more prone to failure. I sure hope not. But I for one don't want to be swapping new drivers every few months, even if I get new ones. I realize this is a very small sample, people posting here, but it matters little when you are on the receiving end of the SA6s failing more than once.
Again, I also would have asked for a refund at this point if I didn't love the SA6 sound so much. In the meantime, I am using the X10s and am very happy with them. But I want my Sleeks (and I want them to last this time).
Originally Posted by tadad1
Wow, I thought I was having a run of bad luck and the only one experiencing multiple failures with the SA6. My first return after 5 days was the same or similar issue as you have described above, my second was a loose chrome boot and split treble tube housing, my third was the new replacement piece just up and died mid song after only an hour and a half of use and a cable replacement in there as well.
My first return email was handled by Mack quickly and new part arrived 3 days after it was dispatched which was very impressive from the States to New Zealand. My second took a couple of emails to Mack and then to Jason before I got a response but a new ear piece was shipped out promptly and again arrived 3 days later.
Sadly my third return has not gone so well. Emailed Mack and he informed me Jason would be in contact the following day but he must have been busy as I never heard from him. 2 earpieces were returned by courier to Sleek on the 2nd and tracking shows they arrived and were signed for on the 5th. Since then I have heard nada, not a peep, sent an email to Jason on the 9th but as yet no reply. Think I will make an international call this evening to find out what is going on.
I am also a fan of the SA6, if they weren't so damn good I would just bin them and move on to something else as at a cost of $382.00 (NZD) and $41.60 (NZD) every time I need to return a unit they are starting to becoming a costly investment.