Head-Fi.org › Forums › Misc.-Category Forums › Members' Lounge (General Discussion) › Grado Customer Service is Amazing
New Posts  All Forums:Forum Nav:

Grado Customer Service is Amazing

post #1 of 6
12/26/07 at 4:45am
Thread Starter 
Well at least for me it is. I need to get my HF-1's repaired and I have been emailing them. They have replied to me the same day every time I emailed them. I asked if I could drive them to their factory and not only did they say I could (on a separate note I am really excited to see the factory) they said they would repair my headphones for free. The thing that made me start this thread though was I emailed them at about 3AM on Christmas Day and I got a response at 10 AM on Christmas Day. Just want to see if anyone else has had service this great.
Reply
post #2 of 6
12/26/07 at 4:48am
+1 Sent in a out of warranty pair and were fixed and shipped within 2 weeks and no charge!
Reply
post #3 of 6
12/27/07 at 4:51pm
Thread Starter 
Drove my HF-1 in today and they repaired them while I waited. I was astonished.
Reply
post #4 of 6
12/27/07 at 8:17pm
Quote:
Originally Posted by SuperNothing View Post
Drove my HF-1 in today and they repaired them while I waited. I was astonished.
Did you get to look around while you were there?

Reply
post #5 of 6
12/27/07 at 8:52pm
Thread Starter 
Quote:
Originally Posted by Rav View Post
Did you get to look around while you were there?
Unfortunately no, I didn't get a tour. If anyone ever goes there is no name on the door but it has the number 4614 and ring the bottom doorbell. It just looks like any other storefront. They have boxes of headphones and phono cartridges lying around everywhere though ready to ship out. The person who answered the door and phones was simultaneously gluing mesh onto the plastic covers over the drivers. It really is a homegrown operation but seems to run well. They replaced a cable on an SR-60 for free while someone else waited too. I forgot to ask them if they were a Head-Fi'er though. Anyone else at the Grado factory today around 1:30PM?
Reply
post #6 of 6
12/27/07 at 9:40pm
Quote:
Originally Posted by wangerin View Post
+1 Sent in a out of warranty pair and were fixed and shipped within 2 weeks and no charge!
And I was quoted $100 yesterday to replace a headband block on some RS-1s. (no complaint) So the freebee don't happen all the time.
Reply
New Posts  All Forums:Forum Nav:
  Return Home
Head-Fi.org › Forums › Misc.-Category Forums › Members' Lounge (General Discussion) › Grado Customer Service is Amazing