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Headamp... 3months of waiting

post #1 of 152
12/8/07 at 1:50am
Thread Starter 
Hello everyone...

This is my frustration to Headamp.

I ordered GS-X on 31, Aug.
Still they don't tell me when they will ship.

I wrote an e-mail in 28 Nov, "please update me". But still not getting any reply.

I'm feeling that I'm completely ignored.
I've never had such a buying experience.

I know they're one-person company.
Maybe he's too busy with Pico.
But this is completely out of business norm.
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post #2 of 152
12/8/07 at 1:54am
That doesn't sound like justin. If I talk to him, i'll send him towards this thread.
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post #3 of 152
12/8/07 at 2:28am
Justin's really prompt with replies....there must have been a mistake!
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post #4 of 152
12/8/07 at 3:21am
That was not my experience with HeadAmp.

I got my GS-1 in a week.....

USG
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post #5 of 152
12/8/07 at 9:13am
Maybe a phone call would put you on the top of his "to do" list?
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post #6 of 152
12/8/07 at 9:28am
Maybe he works for Xin???
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post #7 of 152
12/8/07 at 11:42am
I hear ya, it's been 8 weeks so far on my G-Lite. I've sent two e-mails and left one voice mail - no response.

Keeping fingers crossed for X-mas maybe.
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post #8 of 152
12/8/07 at 11:51am
I'm shipping several amps per day right now (not Pico) and doing my best to get all orders out ASAP. I'll be finished shipping all Gilmore Lite and AE-2 orders within 2 weeks. GS-1/GS-X I am still out of enclosures but will definitely have them finished by the end of the month
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post #9 of 152
12/8/07 at 12:35pm
Thread Starter 
ok. if you(Justin) had noticed me it in a proper time, it wouldn't become a problem.
I wouldn't be frustrated.

I know you make a nice amp. but please care your customer.
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post #10 of 152
12/8/07 at 12:46pm
...bad post...out of context..
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post #11 of 152
12/11/07 at 8:56pm
All I can say is that I've been in contact with Justin the past week or so with no gaps in communication at all.
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post #12 of 152
12/20/07 at 12:16pm
I cannot seem to get in contact with justin...i've emailed him (with 3 different emails), PMed. Does he answer the telephone?

I need to talk to him about my order
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post #13 of 152
12/20/07 at 2:18pm
Quote:
Originally Posted by jh4db536 View Post
I cannot seem to get in contact with justin...i've emailed him (with 3 different emails), PMed. Does he answer the telephone?

I need to talk to him about my order
I've always found that the best way to reach Justin is to call the number listed on HeadAmp - Audio Electronics. Give it a try.
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post #14 of 152
12/20/07 at 2:52pm
Finally, a response . It's all good now.
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post #15 of 152
12/20/07 at 5:22pm
Quote:
Originally Posted by justin w. View Post
I'm shipping several amps per day right now (not Pico) and doing my best to get all orders out ASAP. I'll be finished shipping all Gilmore Lite and AE-2 orders within 2 weeks. GS-1/GS-X I am still out of enclosures but will definitely have them finished by the end of the month
I've had a similar problem with contacting Justin lately. I'm assuming it's one of our email providers dropping messages since my last purchase and tech support calls in the past were all handled promptly. In mid-October I ordered the external power supply for a Gilmore Lite which I'm hoping is covered by the reference above about Gilmore Lite orders.
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