Haha, sounds like Zipster was at Best Buy! Those employees are not technical at all. If it's not in their notes and crip sheet, you won't get a right answer. 
I'm sure a reset would solve the problem but only someone who cares about their job would go and find a solution instead of customers asking every time to use it.

I'm sure a reset would solve the problem but only someone who cares about their job would go and find a solution instead of customers asking every time to use it.




















