Livewires

Hi all,my name is Ivan from Hong Kong and am going to tell you my horrible experience about ordering Livewires ear plugs.UNTIL NOW i still cannot get money back or ear plugs!!!!!!!

Background
About three months ago,i heard some people talking about the cheapest CM plugs and it has finally driven me to do my first CM plugs.On 01 july,07,i ordered a pair of Livewires plugs and ship via EMS from TTVJ.Here is the order confirmation.

Then i asked TTVJ stuff about the processes of CM products and i did my ear-mold and shipped it to the Livewires ,arrived on 17 july,07.

After a month,i asked that about my plugs and on 21 Aug,i was told by the Livewires that my package was sent pn 2nd Aug.But it was already 20 days ago!!!!!!!!And i chose via EMS and it should be around a week or less and ironically,they shipped me via USPS.

Okay!Well,i was confused and asked for the reason but they didn`t reply my questions.The only method to know my package is the track no. and they replyed me as followings.

I tried to track my package from USPS but it only showed me "acceptance".Thereby,i asked them again how long and what should i do if i cannt get it and told them that i chose to ship via EMS but not USPS.Afterward,i know that they would probably earn my money exactly from the shipping,then i questioned them about the shipping and tried to ask for refund.Otherwise,i would post this event here.
About 5/9/07,Mr John Diles replied me with extremely impolite and superficial attitude for this event.

""""""
Ivan,


We will take the steps today to refund your money. There are certain decisions that need to be made in any business as to whether or not it is worthwhile to continue to do business with an individual. It has become very clear to us that it is a waste of our time to continue to do business with you. We are quite certain that the delivery problem lies somewhere over there in your country rather than ours. WE SHIPPED YOUR LIVEWIRES IN GOOD FAITH AND HAVE AMPLE PROOF THAT WE DID SO. If your package had been returned to the US, we would have received it by now. We are quite tired of your threats to post negative things about us in Head-Fi. We will have no choice but to defend ourselves by posting your poorly written ramblings on Head-Fi for all to see. Our reputation at Head-Fi is impeccable and will remain so regardless of what you write. You are getting a full refund. Now, please just go away and stop bothering us with your threats. We have many satisfied customers and we need to focus our attention on them. Todd at TTVJ is fully aware of our decision to terminate this transaction.


John Diles
Earpeace/Livewires
3740 Castro Valley Blvd. Ste. A-1
Castro Valley, California 94546
USA
800-821-0131
510-583-7707
510-583-7707 fax
510-219-3071 cell
www.Livewiresforyou.com
""""""
I was shocked after i received such horrible reply from Mr.John Diles and it totally broke the reputation of the Livewires in my mind.
I have no choice but contact with TTVJ about this event and they replied me on 5/9.But they don`t reply me since after that.

Few days ago,i sent an e-mail to both Livewires and TTVJ about the refund and they haven`t replied me at that moment.I check my credit card balance of this month,it doesn`t should any refund from either of them.
HELP
I have not choice but to expose this event and share my horrible experince of it.Now,i wholeheartedly seek for help from anyone in order to get back my money as sson as possible.Please share your point of view towards this event and also the solutions.I am so disappointed about the service from Livewires and also the poor attitude from Mr.John Diles.I pledge for above things are 100%true.
I need you help.Please.
Ivan Kong

Before i post the last e-mail,i would like to share my past experience from a ebayer.
About one year ago,i bade a Ipod from Ebay and paid EMS cost but he shipped by normal mail.It finally arrived 3 months latter.Other people said that it was a no rare case and some of them suffered form such events before.As Livewires is a new company unlike UE or westone which has great reputation.Also they often reply my e-mail take a pretty long period.Due to such things i am afraid that i would be the victim again and claimed that i would post such behaviour on Head-Fi but they never answer the reason why they shipped it by USPS(International letters and cards)but not theExpress Mail International (EMS) (3 - 5 days).It took over 3weeks when i first time asked them for my package.After a week,they replied me and gave a package no. LC717169659US for me.

It is clearly that i paid EMS fee(I made a mistake that it was sent via EMS instead of Priority Mail® International when i replied to them initially but it has been corrected later)but it shipped by lower class service ie.International Letters and Cards.Also,i have wriiten my shipping method on my order from clearly "Shipping method :EMS 3-5days ,Order from TTVJ".It would be pretty clear for them to choose the correct method.Livewires made this mistake and should shoulder a certain level responsibility.As the track no just showed the state of my package then i sent an email to USPS and they replied me that my package was sent by I.L.C.This was the first time i know the shipping method.

Hence,i was so angry because i waited my plugs for a prolonged time and phone to my home to check it arrived or not ever day and they seem that haven't any intent to follow my case.As a result ,due to the poor service(i waited for over a month!),i sent an email to them with a little bit over attitude.You know,you would so tried if you contact with them at the mid-night ever day.(the time zone of Hong Kong is faster than the US for 12-13 hours)


I couldn't deny that i am not really familiar with the post service in the US but according to my experience EMS is really reliable and provided with a track number.It would be very safe if they ship via it.

Besides,i joined Head-Fi is to share and learn from all Head-Fiers and my first post is about a headphone amp PPA1.1 because i love DIY.Also,i have paid much patience to keep contact with both TTVJ and Livewires almost a month after the last email.I tried evey mean to contact with them to realize what happening but in vain.Thereby,i have no choice but seek for help by posting my unlucky story here.I have not intent to damage the reputation of both Livewires and TTVJ but solely want to get what i have paid.

Furthermore,i was the first (maybe)part of customers in Hong Kong to order from Livewires because of the lowest price in the market.When i posted my order confirmation in a local forum,quite a lot of potential purchasers waited for my review on it.Before i posted it here,i tried to seek for help from a forum with not bad reputation in Hong Kong and members from it claimed Livewires shouldn`t have such replys even the customers were not really polite.However,i could peldge that i was really polite to reply or ask for them in each email until i couldn't bear anymore.The followings are my replys(from before order to ordered).

The reply when just ordered from TTVJ

The day after plugs sent almost 3weeks

I apologized for my doubt in this reply corresponding to the fronter email on 23/8 and tried to relaize what happening to my package.

Above are all my replys that i have recorded.

Now,i would like to tell all one more thing.I was not the only onw who are suffering from such situation.A Hong Kong purchaser called "PEACE" claimed that he is also waiting for his plugs from Livewires for 2 months.
You may follow this link,the bottom reply.
http://www.mingo-hmw.com/phpBB2/view...52891&start=30
He replied in Chinese and you may transfer it by some softwares.The member "Peace"told me that he tried to contact with Livewires but they couldn`t tell me any details of his package.I tried to contact with him at that moment.

It clearly indicates that Livewires do not do very well for their interantional orders ,however,they have Asia Agent to promote their products in the Asian area.Also,it shows that they are not really intent to solve the problem and they promise me to refund and they lie until now.

A week ago,i tried to contact with them again about the refund but they still haven't any reply.Being a purchaser,it is assumed that they would receive responsible service and also a certain level of products quality.Also,they claims that "30 days love or return it "statement on their wed-site.Is it just a joke or a imaginative promise?


The reason behind posting such psot is simply because of the reputation of Head-Fi and the objective opinions from all Head-Fiers.I am truly disappointed for a part of members said that i was immature to post this fact and seeking for help.Also,i have not idea that why someone can claim that "once the product is shipped ,the dealer has not responsibilty".Is it really rational for the all purchasers including you and me?I truly believe that they should shoulder partial responsibility untill it was arrived.

What i did is solely to seek for help from somebody becasue i am confident that Head-Fi seems an ideal place for me and Head-Fiers would like to help me by giving contributive ideas.I have not any intent to disorder the forum or to damage the reputation of any company.Is it really funny to wirte such long reply and upload pictures and post it in stead of enjoy music and chat with buddies?

Finally,i would like to thank all of you to reply and want to know my story.This is just the begining for it.I wholeheartedly obsecrate all of you to help me.Thank you so much.

Music is meant to hear!

Hi all,i haven't got any refund from them until now and it seems that they want to ignore my email.I am truly hoping for their reply.About a week ago,i sent an email to TTVJ,results in the same outcome.Making money is crucial for the businessmen but should be in the right ways.

I am so tried that i should handle this thing every mid-night.Well,it is 2am now.I had better go to bed.=]

Thanks for your concern.I ,actually,was as same as you initially and Mr.John Diles also treated me like this ,replied with one sentance or even ignoring my replys.
I couldnlt bear anymore after waiting for over a month or more.Also,they shipped via wrong method which without insurance.Finally,no intent to follow my case and replied me with a rude attitude.What the most important thing is that they promised refund but finally lied.No replys!No intention to solve custom issues!Is it really fair for everone who make them richer by ordering their products?I doubt.

This is my first time to face such unlucky incident and the most barbaric company i have met before.Thanks God to produce UE triple fi.10 pro to replace the evil Livewires.What we are doing ,God is looking at!

RE: Complaint about the Livewires‏
寄件者： Todd The Vinyl Junkie (todd@toddthevinyljunkie.com)
寄件日期： 2007年10月10日 下午 03:48:37
收件者： 'kong wing shing' (@hotmail.com)
Ivan,

We have refunded you over a week ago. The Livewires were shipped to you. OInce you demanded that they or we compensate you for them not arriving in time you forced us to refund you. The headphones were shipped and there is still a chance they will arrive to you. You have your money back - I am sorry this transaction did not work out.

Todd

Todd F. Green
President and Gofer
Todd The Vinyl Junkie

Mailing Address:
P.O. Box 1335
Three Forks, MT 59752

Shipping Address:
405 2nd Ave. E
Three Forks, MT 59752

406-285-3910
866-444-3910 Toll Free in the USA

www.ttvj.com



Mr.Todd replied me yesterday and i would check it on these days.It certainly is the turning point for this issue and i truly thank for all guys to help me.I would tell you the result before long.Thank you guys.=]

Hi all,i have got the refund but DO NOT GET THE PLUGS!
Please check the USPS track no i posted.The package may has been returned to Livewires.
I WASTED MY IMPRESSION FEE(US20) AND INSURED EMS FEE.(US25)
I WASTED 3MONTH-TIME TO TAKE CARE OF MY FAMILY MEMBERS.(Priceless)
IT CAUSED ME BEING ANXIOUS,DISAPPOINTED AND BEING SHOKCED BY THE RUDE EMAILS.(Priceless)
Yet,i have not intent to ask for more.That's enough.

Besides,i am really pleased the replies from Head-Fis but it would be much better to realize what is happening before expressing your comments.

I truly hope that our Moderators edit the irrelevant posts like what have did before.

Honesty is what we should have.

Mr.Kosmic,
I think it is better to let the Livewires state the current situation of my package(returned or received by me?)
If i were the check,i would disappear in here and never reply and answer questions one by one.Also,the package cannot be tracked any more (LC71 7696 59US),i haven't received it ,how can i show the proof?
The main points are that:
1.I chose insured service(EMS)--->they shipped via non insured service.

2.I asked for the reasons--->they didn't account for and replied me very late.

3.I waited for my package over a month and contacted with them again.------->they promised refund.

4.I haven't received any refund and contacted me them again but no replys.------>post this issue here.

5.TTVJ replied me and claimed refunded.

6.I was judged by some Head-Fiers becuase of my so-called "threats" and posted email replied from TTVJ.
----->i try to account for but in vain.


7.The truth left for the wisemen.

I would be really pleased if Livewires could state the current situation of my package.

I would follow this post strictly until it ends.

Although i am the newbie,it wouldn't represent i am not honest.

Please do not trigger any unpleased discussion here.

John,

I am quite shocked by your reply, but let's be professional and focus on the issues:

July 1-contacted Livewires

July 12-sent impressions

Aug 2-sent my plugs

Aug 17-21-replied by your company and knew the shipping service was noraml service while i requested insuranced EMS.

Aug 19-Sept 4-I waited for my package and contact your company to ask for help.

Sept 5-replied from you with a pretty rude email and promised to refund

Sept 5-6-asked for help from TTVJ and replied from Mr.Todd but never have moe replys.

Sept 21-OCt 2-sent emails to Livewires but no replys received.

Oct 3-Post this issue here and replied by many Head-Fis.

Oct 9-11-Mr.Todd from TTVJ told me that my money was transfered to my account.Also Mr.Brynn Turcottethe ,TTVJ Shipping Manager,replied me as following"Your $249.00 was refunded on Oct.1, 2007 to the account last four XXXX Visa."

My english may be "poorly written" but my conscience is clear, i have not received your plugs. We would not be in this situation now if Livewires shipped express insured as instructed and paid for by me. I am not sure where this personal attack is coming from but if I ever do receive the plugs, I will gladly return them, as I have no more interest in either your products nor wish to get hit by a train.

Ivan