Yes the NASHVILLE office is the one to go to.. The CA office as i have said is of no help. And they are currently TWO DIFFERENT companies as previous posters have commented.
I want o make that clear for anyone coming in late... What a shame too. Nashville is on top of the game and Catherine is right on it and helpful with a fast turn around from what i have read over and over again..
Well i have had a fit issue on the set that i got from CALIFORNIA (sorry about the caps, just want it to be perfectly clear).
My Right ear does not seal. The Left is OK.
I am a touring bass player that needs to have as good of isolation that i can get.
As you know if you break seal you loose bass and im a bass player that need to lock with a drummer.. ughhhh
If i take drink off a water bottle i break seal in both ears and i have to struggle to re seat them.. If i smile at someone in the crowd they break seal.
Again this is from the CA office and not Nashville.. Nashville rocks in a good way.
And the right ear will occasionally seat but i spend more time playing with it and its a PITA when i am on stage.
Right after i got them i finally got to talk with John Diles in CA. He had me send him photos of my ears with the IEMS .. and he said it was not locking properly.. Well i know that.. he said to twist them etc. I did that. still no sealing...
The right ear is the issue. for me picture the right ear as a funnel and the piece that supposed to fit into the funnel has a larger shaped cone angle not fitting into the receptacle..
I called him again two weeks ago and no reply. I have emailed him two times in the past two weeks and no reply. The last email was on Friday of last week today being Monday.. I figured give him some time over the Easter weekend to get mail.
The CS SUX in Cali.
My last email said that i wanted to get my money returned... I cant use these , not even on my Ipod .. And NO phone or email reply...
I feel for the guy since he is trying to run a business and i have no idea what he is up against. But at least tell me what is going on, tell me the truth and i can work with you then. But so far and from my personal experience he has not told me what is going on and he has not told me the truth on more than one occasion from what i can gather..
So i want my money back!
And how do i do that since there is no reply to anything. and if i diud send him the monitors to return, how do i know i will get a check in full from him.
I will call the BBB today to post a comment because i have exhausted other means.
I was going to just order another set from Nashville but the folks on my tour set me up with Westone.. so i got a set of ES2s here they are.. took 7 days from impressions to fedex delivery... they cost more but oh well...
I will still order another set of livewire for my Ipod.. oops i mean Fidelity from the NASHVILLE office soon to keep with me since my Westones usually go with my gear and road crew.
Here is a pic of my new westones in Candy Purple. Perfect fit and they sound like bigger UM2s..