Another update for you guys. I called the CA office yesterday and today to check on my Livewires. They must have some new people or other employees answering the phone. Sarah is no where to be found, and now Martha is dealing with the phone calls. I've called around 1pm my time (11am CA time) and got through to Martha on the 3 or 4th ring. She was on the other line and asked my number so she could call me back. Sure enough 30 mins had passed and she did call me.
Sound like every morning they receive an email from the manufacture on the Livewires that are shipping that day to the CA office (they get them next day from the manufacture). On Monday, the email list was blank, so she said to call back in the afternoon since the manufacture messed up the list. I did around 6pm my time and she answered the phone and said the list was sent, but my name was not on it. She said she was expecting my Livewires any day now and to call back tomorrow. I called today and my name was on the list!!! She said that she will get my Livewires on Wed and then ship them out. I paid for 2 day shipping, so I asked to be upgraded to next day since I waited 8 weeks for them. She said that would not be a problem and to expect my Livewires on Thursday. Sounds like FedEx sends you an email with the tracking number once they get it.
Some info I've learned the past couple of weeks.
1) Call either after the rush of just getting into the office or towards the end of the day. I've had good luck calling around 10:30 to 11am or 3pm to 5pm California time. They answer the phone on the first couple of rings.
2) My name was put on a priority list, probably since I kept calling and calling bugging them. Martha said "we are about done with the priority items, so your Livewires should be here any day now". I'm not sure if they will keep the priority list, but something you might want to ask about if your needing your buds right away.
3) If you have waited a long period of time for your Livewires, I would ask for them to ship next day instead of what you paid for (unless you paid for next day)
Hopefully my Livewires get here on Thursday and they fit!!!
The saga continues. Talked to Martha yesterday. She had my Livewires in her hand (that's what she said) and she was going to ship them out next day to me to arrive today. I asked if there was any tracking info, and she said once they enter it into the system, FedEx should send you an email with the details. I checked my email last night around 10pm, 8pm CA time and guess what, no email from FedEx. Then again this morning, no email. I called Livewires, left a phone message, and then emailed them. They must of changed their voicemail because it's not the same message I've been getting the past couple of months. Has anybody else noticed this? I double checked the number and have called many times just to confirm, so that throws up a red flag right there. I did have them upgrade me to next day from two day which they agreed to do, so we'll see if they actually came next day. Why can't this company do anything right? I would think sending an email with tracking info would not be that hard to get correct? Plus when I called to verify they actually had my buds and were going to send them out next day, it took Martha at least 10 mins to go through her paper work to find my order and then confirm she actually had them. What are they communicating on, a typewriter? I see in a previous email John said they were sending out 160 pairs yesterday. I wonder if the workmanship has suffered since they are just trying to push as many out the door as possible to get customers off their back. More updates when I actually get my buds in the mail.