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Livewires - California Dreamin' - Page 228

post #3406 of 3897
I just got good news after my phone call.FedEx Shipment Notification
Service type FedEx 2Day Pak is supposed to go out today....
If it beats my new deadline for when i have to leave again. i will post a fast review...
I totally understand that CA may be having issues.. I will give them some slack because of that...
But the Customer Service needs to be addressed...

geeez I hope the fit when they get here..... I am keeping the thought of PERFECT FIT in my minds consciousness...
post #3407 of 3897
I had the same issues... I did just speak with Martha on their 800 number a few minutes ago.. She returned my call after a guy named Art answered the call.. and i got the FEDEX shipment Notification minutes later..
So maybe things are turning around over there.. They actually returned my call!! Thats a good sign..
I did briefly explain to Art the Customer Service issue in my "as nice as can be New York tone".. My blood slightly began to boil when he seemed to not be interested by his tone. but i turned it around in a good way and he took notice quickly...
Im on this.. and i am a consumer advocate.. so lets see how this turns out in a few days


Quote:
Originally Posted by gallardo88 View Post
Hey,
I've been trying to contact John or the CA office, John's cell didn't reply (so far) and I tried his email and the new email given on their new site, but never got a reply.

how can I contact them?

..assuming that's even possible haha
post #3408 of 3897
Quote:
Originally Posted by svtb15 View Post
I had the same issues... I did just speak with Martha on their 800 number a few minutes ago.. She returned my call after a guy named Art answered the call.. and i got the FEDEX shipment Notification minutes later..
So maybe things are turning around over there.. They actually returned my call!! Thats a good sign..
I did briefly explain to Art the Customer Service issue in my "as nice as can be New York tone".. My blood slightly began to boil when he seemed to not be interested by his tone. but i turned it around in a good way and he took notice quickly...
Im on this.. and i am a consumer advocate.. so lets see how this turns out in a few days

I hope that after all this drama (they put you truth) you get a good fit!
p.s what part of nyc you from? I'm originally from the bronx. but now I live in queens!
post #3409 of 3897
This is my first post on these forums. I'm very glad that I took the time to read through the thread, especially the last 10 pages or so. Had my impressions made on Friday, sent them to Nashville today. Hopefully I can hold my horses for ~3 weeks. My wife was even pleased that I ordered them. (I'm in pro sound, so they're a writeoff)
post #3410 of 3897
I have only heard great things about the nashville office... I bet you will be up in about 2 weeks time....


Quote:
Originally Posted by async1ronous View Post
This is my first post on these forums. I'm very glad that I took the time to read through the thread, especially the last 10 pages or so. Had my impressions made on Friday, sent them to Nashville today. Hopefully I can hold my horses for ~3 weeks. My wife was even pleased that I ordered them. (I'm in pro sound, so they're a writeoff)
post #3411 of 3897
originally i was from Queens then New Hyde Park, then moved to Greepoint, then NYC... now im in Austin ,TX.. yeeee hawww

Quote:
Originally Posted by revel67 View Post
I hope that after all this drama (they put you truth) you get a good fit!
p.s what part of nyc you from? I'm originally from the bronx. but now I live in queens!
post #3412 of 3897
Quote:
Originally Posted by natas View Post
More on my story…since I last posted I’ve called the company many times with some success on getting a hold of them, so I think their customer service is getting better, but it's just not there yet.

Last night I called and John (the company owner) answered the phone and told me the whole story on what is going on. I still blame him for the problems, and it's no excuse for the time frame it has taken, but sounds like it’s been a wild ride the past couple of months and the corporate drama that goes along with it between the CA and TN offices.

First, he told me Livewires TN and Livewires CA are two totally different companies now. They use to be one, but John from CA and the other owner from TN had issues running the company together and had a falling out. Because the TN office registered the website, they took ownership of it and started changing it around. If you take a look at the new order form, now all orders go to the TN office and they have dual and triple drivers. John was forced to find a new manufacture for the Livewires and it delayed orders. I’ve read on this website that the manufacture stopped making Livewires for CA because of payment, but I also heard the manufacture went out of business, so I’m not sure what to believe, but something went on that is a little suspicious. I asked the TN office if their manufacture went out of business and they said no, so that leads me to believe that the CA office had an issue with the manufacture the TN office was using. I can understand some mix up if now your two different companies, trying to use the same trademark name and using the same manufacture, but who knows. John said he has worked with the new manufacture and they are getting up to speed on the many orders that have come in and assured me (yes, I've gotten this before from him) that he found a manufacture that has a process that is better than what the TN office use (I think that was a little self gloating there).

I expressed my concern when I get my Livewires back and they don't fit, that I'll have to wait weeks or months to send them back. He said that with the new process, they are making the ear buds a little bit bigger for a fuller fit and in some cases customers may need to take some very, very fine sandpaper and sand them down to make them fit snug. He said an audiologist could probably do this for less than 50 bucks if you don't feel comfortable doing this on your own. I asked him about what if they are too small to begin with, and he said they are making them bigger on purpose for this reason. He also said the material used for the new manufacturing is much thicker and will not crack like the old manufacture (TN plant). He said the armatures are the same that are put into every Ultimate-Ears since there are only a couple of makers of armatures out there.

I also told him his customer service sucked and it was impossible to get a hold of anybody in the office, including him. He said there are many times where his voicemail is full and so many people are calling the CA office there isn’t a line to answer the phone. I told him this was no excuse and he agreed and said all of the customer service will change soon and be much better than before. He is very aware of the many angry people that use this forum and he rattled off about 3 other forums that have issues with him, so he's reading or at least aware of what we are saying.

The website for John's new company Livewires are The Official LiveWires - Custom Fit In-Ear Earphones. I think it looks more professional than Live Wires Custom Fit In-Ear Monitors / Headphones but quality is not about what your website looks like, it's about your product, commitment to customers and customer service. He apologized many times about the delay and said in the future this will not be a problem and said "there are a lot of people that are really mad at me right now and we need to fix that", so at least he recognized that there is a lot of buzz out there about Livewires but they are getting a bad rap becuase of the turn around time and customer service. I asked him if he's going to be in business in a year if I have problems with them, and he said with the new manufacturing process and everything that has been set up in the past couple of months, he has no plans on leaving, but if the buzz is out there for the old Livewires site, he's going to have a hard time competing. I suggest he start over with a new name in the budget custom ear monitor world and be done with it, but he is taking the TN office to court to fight the trademark and rights to the product, so we'll see what happens.

It's a mess. To add insult to injury, when I did ask for the date for my buds to ship I was given Mar 19th, 3 days after the initial ship date. I asked why did it slip and he said, probably Sara gave the 16th as the ship date from the factory in MN to CA. They are working on drop shipping everything from the MN plant and doing only marketing out of the CA office.

So, now my date is probably March 22nd to receive them here in the middle of the USA (2 day ship time from CA on the 19th). We'll see if they actually keep that date, but probably not since they have broken the other two dates they have given me. All I can do is keep calling them asking them whey they are going to ship. John said that I might receive them sooner since they are ramping up production in the new plant and could see a bump in the ship time. We'll see. I'm not holding my breath for this one. I should of asked for a extra cable for free for my troubles, or knock some of the price off of my buds. If John really wanted to make good on his order, he would refund some of the money back to his customers that waited over a set amount of time for their buds, but I don't run the company...

Hopefully these buds will fit the first time and will keep for years to come so I don’t have to go through this again. If I do, maybe Livewires (TN or CA, which ever one wins the court battle) will have their act together.
Another update for you guys. I called the CA office yesterday and today to check on my Livewires. They must have some new people or other employees answering the phone. Sarah is no where to be found, and now Martha is dealing with the phone calls. I've called around 1pm my time (11am CA time) and got through to Martha on the 3 or 4th ring. She was on the other line and asked my number so she could call me back. Sure enough 30 mins had passed and she did call me.

Sound like every morning they receive an email from the manufacture on the Livewires that are shipping that day to the CA office (they get them next day from the manufacture). On Monday, the email list was blank, so she said to call back in the afternoon since the manufacture messed up the list. I did around 6pm my time and she answered the phone and said the list was sent, but my name was not on it. She said she was expecting my Livewires any day now and to call back tomorrow. I called today and my name was on the list!!! She said that she will get my Livewires on Wed and then ship them out. I paid for 2 day shipping, so I asked to be upgraded to next day since I waited 8 weeks for them. She said that would not be a problem and to expect my Livewires on Thursday. Sounds like FedEx sends you an email with the tracking number once they get it.

Some info I've learned the past couple of weeks.

1) Call either after the rush of just getting into the office or towards the end of the day. I've had good luck calling around 10:30 to 11am or 3pm to 5pm California time. They answer the phone on the first couple of rings.

2) My name was put on a priority list, probably since I kept calling and calling bugging them. Martha said "we are about done with the priority items, so your Livewires should be here any day now". I'm not sure if they will keep the priority list, but something you might want to ask about if your needing your buds right away.

3) If you have waited a long period of time for your Livewires, I would ask for them to ship next day instead of what you paid for (unless you paid for next day)

Hopefully my Livewires get here on Thursday and they fit!!!
post #3413 of 3897
post #3414 of 3897
OUT FOR DELIVERY...

I got them today!!! yeahhhhhhhhhh

Ok i have posted my sadness about the previous customer service in the CA office earlier in this thread..

But i will say that the other day when i called they said someone would call me back... And they did!!
They said they shipped them on monday.. and they did...
I got them today... Fits like a glove....

These sound very nice!!! very smooth.... tight bass too.

I love the wires.. they seem to be similar to the type that Westone uses.. tangle free and very low in microphonics..

I thought they would go deeper into my ear canal though but so far so good...

The LW seem to be more efficient than other brands. which is good.. you dont have to drive your source as hard to get similar volume.. which if anyone will use it with an iPod oir other device you may get longer battery life.. Im using them on my ipod today to get used to them.
I am in session tomorrow in NYC for a record and will use these.. I always prefer IEM style over the traditional headphones to track a record...

I think i will order another set our two of wires. just in case...

I am very impressed!

So LW CA pulled it out of the hat.. they nailed it... im one happy camper right now....
post #3415 of 3897
OUT FOR DELIVERY...

I got them today!!! yeahhhhhhhhhh

Ok i have posted my sadness about the previous customer service in the CA office earlier in this thread..

But i will say that the other day when i called they said someone would call me back... And they did!!
They said they shipped them on monday.. and they did...
I got them today... Fits like a glove....

These sound very nice!!! very smooth.... tight bass too.

I love the wires.. they seem to be similar to the type that Westone uses.. tangle free and very low in microphonics..

I thought they would go deeper into my ear canal though but so far so good...

The LW seem to be more efficient than other brands. which is good.. you dont have to drive your source as hard to get similar volume.. which if anyone will use it with an iPod oir other device you may get longer battery life.. Im using them on my ipod today to get used to them.
I am in session tomorrow in NYC for a record and will use these.. I always prefer IEM style over the traditional headphones to track a record...

I think i will order another set our two of wires. just in case...

I am very impressed!

So LW CA pulled it out of the hat.. they nailed it... im one happy camper right now....

************************************************** *********************
************************************************** *********************


there are suppose to go deep in your ear! I read some where (can't remember where) that they started making the tips a little longer on purpose. so if they are too long. you can filed them down! my first LW the tip where too short. so when I send my new impressions. I ask them to make the tip as long as possible..... and I'm been happy ever since (what subway noise?)

p.s how about some pics.
post #3416 of 3897
Quote:
Originally Posted by svtb15 View Post
OUT FOR DELIVERY...

I got them today!!! yeahhhhhhhhhh

Ok i have posted my sadness about the previous customer service in the CA office earlier in this thread..

But i will say that the other day when i called they said someone would call me back... And they did!!
They said they shipped them on monday.. and they did...
I got them today... Fits like a glove....

These sound very nice!!! very smooth.... tight bass too.

I love the wires.. they seem to be similar to the type that Westone uses.. tangle free and very low in microphonics..

I thought they would go deeper into my ear canal though but so far so good...

The LW seem to be more efficient than other brands. which is good.. you dont have to drive your source as hard to get similar volume.. which if anyone will use it with an iPod oir other device you may get longer battery life.. Im using them on my ipod today to get used to them.
I am in session tomorrow in NYC for a record and will use these.. I always prefer IEM style over the traditional headphones to track a record...

I think i will order another set our two of wires. just in case...

I am very impressed!

So LW CA pulled it out of the hat.. they nailed it... im one happy camper right now....
I am so glad to hear it is working out for you. I have long been an advocate of the LW because of the clean, accurate and transparent sound they put out, with great comfort and isolation.
post #3417 of 3897
this was my first set ( notice how small are the stems)




this is my second set (longer stems)




and this how they fit ( I know, I know.... I need to shave)



post #3418 of 3897
I spoke to John today and I should be getting mine tomorrow
He said they were shipping 160 sets out today :O
post #3419 of 3897
Using mine now on the bus with the D2+ firmware with the upgraded BBE+... Sounds good!

Vocals are so left sided though. Its odd. Like having a crossover inline that is faulty, but there is no crossover inline right? Tubes arent blocked...I dont think? I think its like it with every source too, if not maybe the D2 is a bit inbalanced, dont think its a known problem thopugh? I'd be happier with that though
post #3420 of 3897
Quote:
Originally Posted by svtb15 View Post
... now im in Austin ,TX.. yeeee hawww
Here's to ATEX! Best place on earth. Wouldn't move for the world.

Hope you enjoy the new ears. I've used them to track bass in the past, and they work great.
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