I recently decided to get a set of LWs, and I wanted to share a story of excellent customer service. I live and work in the Bay Area of California, and I submitted a web inquiry to the LW site asking for audiologist recommendations. I received an email on Sunday [yesterday] from John at LW offering to come to my office today and "shoot" my ears for free. I took him up on it. He showed up right on time, with his "ear-cam" and monitor, checked my ears, and then filled them with goop. In 5 minutes, the impressions were done. While he was there, John even made me a set of custom ear plugs for my top-down driving [wind buffeting seems to worsen my recently acquired tinnitus]. All in all, it was a great experience. John also mentioned that they had solved their turnaround time issues, and that I should receive my LWs very quickly. Considering that my Westone 3s also arrived today, it really felt like Christmas! Thanks John!