I'll get a picture up soon.. got mine a few months ago, no complaints--great service.
post #3166 of 3897
11/13/08 at 6:08am
I recently decided to get a set of LWs, and I wanted to share a story of excellent customer service. I live and work in the Bay Area of California, and I submitted a web inquiry to the LW site asking for audiologist recommendations. I received an email on Sunday [yesterday] from John at LW offering to come to my office today and "shoot" my ears for free. I took him up on it. He showed up right on time, with his "ear-cam" and monitor, checked my ears, and then filled them with goop. In 5 minutes, the impressions were done. While he was there, John even made me a set of custom ear plugs for my top-down driving [wind buffeting seems to worsen my recently acquired tinnitus]. All in all, it was a great experience. John also mentioned that they had solved their turnaround time issues, and that I should receive my LWs very quickly. Considering that my Westone 3s also arrived today, it really felt like Christmas! Thanks John!
Just (finally) posted my Livewires Piccolino Cable review - http://www.head-fi.org/forums/f21/ul...3/#post5058171
Hope it helps those looking at recabling their Livewires.