Very unhappy with the way the sale went through
I have to say this is one of the worst net dealings I had.
This user assured me he's selling a mint condition HD650 with only minor wear on the earpads, instead I received a pair with paint peels/cracks on the headband as well chips on the U braces.
I contacted the seller showing the pictures I took and he told me it left his house mint and it is probably due to mishandling and temperature fluctuations.
Now I am suspicious because even I could see that it exhibits tell-tale signs of head-band stretch mark that accumulate over long term use - aka wear and tear; but I kept my silence because I was afraid the seller is going to be incommunicato if I accused him of anything.
The seller at first offers to refund after he received his headphone back, but this deal was suppose to be a "quick" deal and I inquired if I might get my money back sooner to purchase a newer pair of headphone quicker - an honest inquiry, since I paid HIM before he shipped the phones.
Then he blew up in my face, sending me a pm with full caps and accusing me of scamming him (like hiding a good pair of phones and show him some bad pair I got somewhere).
So naturally I was like "What the ****? Is this guy trying to shift the blame?" But still I kept my cool and sent a very calm email asking why he is mad, that I only made an honest inquiry.
He replied and said that he shouldn't have blown up on me, however the exchange goes downhill from there.
From then on it seems that I AM the one at suspect here, and he is painting himself as a victim of some sort: "I'm a victim too" he says.
Yes he might be, however he GOT my money while I got a ****ty pair of phones.
He continuously dodges my request for a refund, giving me the runaround.
At first he says he started an investigation with Canada Post trying to get back a $300 insurance he said he filed, then he ask me to drive from my home in Ottawa to Quebec to get the headphones repaired. Finally he asked me to submit a warranty request on his behalf and ship the headphones to Senns.
I was pretty angry and filed a dispute with Paypal, saying that he is responsible for "shipping damage" as he claim this is and he have insurance already. Of course Paypal system is a screwup and it automatically decided the case in his favor because all dealings outside of eBay is not protected except for the fact when the seller don't ship anything at all (or ship different items). Any damage / goods-not-as-described dispute is automatically discarded.
I then finally sent an email asking why he is refusing a refund when in fact he had shipping insurance.
Then he told me he filed the wrong insurance and it is $100 instead of $300.
Ok.... WTF? Why didn't he mention it when he said he started the investigation/claim process with Canada Post?
And how is this NOT his fault now that he admit wrong doing at least in terms of insurance filing?
In the end I was forced to submit a warranty request and paid AT MY EXPENSE the shipping to Senns.
Senns ppl are very nice indeed and fixed the phones, however no thanks to this guy.
I wouldn't say this guy's a complete *******, but pretty damn close to it.
- I'm suspicious of his initial claim that headphone was mint as it left his house
- I hate the fact that he tries to paint me as a suspect in this case when I was the one out of a mint headphone
- I don't like the fact that he keep pushing the responsibility of getting my money back ON ME when in his own word it was a shipping problem
- I think he flat out lied about getting the wrong insurance - either at the beginning when he said he started an investigation with Canada Post or later when he told me he made a mistake.
- Finally in the end, after he admitted he didn't file the right insurance, he still won't do the right thing and handle the situation himself but force me as the buyer to seek my own remedy to my financial loss.
P.S> I am angry because I have every right to be angry. The worst part is he tried to accuse ME of scamming. He had the balls to tell me, who have got the short end of the stick, that I am trying to scam him. This is wrong on so many levels.