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Computer People, Help Me !!!!!!!!!!!

post #1 of 11
Thread Starter 
I have a DELL Inspiron and for some reason my DVD/CD drive has stopped reading Cd's. DVDs are no problem but when I put in a audio CD or a blank CDr, Nothing........... You can hear it scanning but nothing happens.

HELP ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

edit : I have tried a reboot and a system restore
post #2 of 11
..and you can reproduce this with any CD, right?
If so, then I am afraid you have a broken drive and need to contact Dell.
post #3 of 11
Thread Starter 
Yeah its the same with all my Cd's. Can it be broke if it plays DVDs. ???

Is it a different reader or something ???

Thanks
post #4 of 11
Afaik CD and DVD are read by two different laser pickups. Hence it might be able to read one media, but not the other one.
post #5 of 11
Thread Starter 
Thanks Krmathis, looks like its going to cost me then !!!!!!!!!!!
post #6 of 11
x2 on the diagnosis
post #7 of 11
omegaman: Is that a slot-in drive or standard tray-in? If the latter, have you already visually inspected the lens? Maybe you just need to remove some dust - usually best done with one of those special brushes for photo lenses. If you use something else (e.g. q-tip and some cleaning fluid in order to remove a fingerprint), be aware that you should only apply minimal pressure in order not to ruin the adjustment or the focus mechanism.

In case that doesn't help and the drive really is broken and it's not under warranty anymore, it's probably wise to first ask Dell what they'd charge you for a replacement and compare that sum to the retail prices of some recent slim-line dvd/cd drive models. I've got no personal experience with the Dell service, but replacement parts are often enough rather overpriced - hence the recommendation to compare... However, there's one catch: Most notebooks I know don't use the standard slim-line drive front panels, but custom front panels that better integrate into the case design - and in some cases these custom front panels have different mounting parts that won't fit to standard slim-line drives.

Greetings from Munich!

Manfred / lini
post #8 of 11
Thread Starter 
I tried one of those CD cleaning discs with no luck. I think I will have to take it to a repair shop.

Thanks for the help
post #9 of 11
DVD and CD use different laser frequencies, basicly its a laser head calibration issue, repair is usualy more expencive then buying a new one, a LG or Samsung DVD burner can be obtained for aorund $30-$40 if you check newegg and is quite simple to connect,

just check frys electronics or newegg, in both sata or IDE,
post #10 of 11
Quote:
Originally Posted by omegaman View Post
I have a DELL Inspiron and for some reason my DVD/CD drive has stopped reading Cd's. DVDs are no problem but when I put in a audio CD or a blank CDr, Nothing........... You can hear it scanning but nothing happens.

HELP ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

edit : I have tried a reboot and a system restore
If it's under warranty, send it back to Dell and have them fix/replace the drive. Sounds like it's broken to me.
post #11 of 11
Yea sounds like the drive, if it's not under warranty and you feel comfortable working on it, you should be able to pick up a replacement on eBay for a decent price. Not to sure how Dell does it, but on my IBM T23 it has a swapable bay and the drive just slides right out, some other vendors require a bit of disassembly to get to the drive.
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