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Shure customer service became bad or something? - Page 3

post #31 of 36
8/27/07 at 9:19pm
Quote:
Originally Posted by DJShadow View Post
Did you tell them its out of warranty (when did you buy them?) or did they tell you? You're more likely to get the desired result if you phone them up.
They told me it was out of warranty based on the number on the jack. I've sent PM's to both turkishdelight and Sugarfried, hopefully they get back to me soon.
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post #32 of 36
8/27/07 at 11:25pm
I was surprised to read about the problem described by the original poster. After owning my E500's for one year I picked out of my pocket one morning (and yes, I had carelessly not put them back in their hard case) and discovered to my horror that the right eartip had broken off. Aauughh!

I called Shure customer service and was advised to send them in with a copy of my original sales slip and a form or letter explaining what had happened. Two weeks later I received not just a brand-new pair of IEM's but an entire boxed package, including the PTH unit, the earphones, and the hard case.

I think that constitutes really, really good, generous customer service.

In light of this, I am baffled by the apparent bad experience of MrIriver.
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post #33 of 36
8/28/07 at 12:39am
Thread Starter 
Quote:
Originally Posted by DavidMahler View Post
You're better off with Ultimate Ears anyway. Their a really honorable company and have great customer service. If your willing to spend the money on the UE10s or UE11s you will be glad shure screwed you over, because the Ultimate Ears customs are that much better!

I promise
I tried the universal fit version of the UE10 pros that UE had for testing, and i still prefered the E500s. SO I dont know. Maybe the UE11 though.
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post #34 of 36
8/28/07 at 4:49pm
My issue has been resolved.

Shure Canada just sent me an RMA number after I referred them to the thread posted earlier in this thread.
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post #35 of 36
8/28/07 at 5:06pm
Quote:
Originally Posted by crash013 View Post
My issue has been resolved.

Shure Canada just sent me an RMA number after I referred them to the thread posted earlier in this thread.
How did you go about finding someone that listened and reviewed the thread? (for the sake of resolution completeness should someone google or search for this topic)?
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post #36 of 36
8/28/07 at 5:32pm
Hello,
Assuming you did not rip or cut the earphone and the cable simply cracked within two years from purchase date then that is covered under warranty.
Please visit the below link for all info to send in the product. No RMA in needed.
http://www.shure.com/PersonalAudio/C...anty/index.htm

Upon receiving the product. If we feel the the product was misused we will contact you for more info.

I apologize for the confusion caused by some of our other associates but rest assured from what you mentioned your product should fall under warranty.
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