I bought noxters W1000, shipping was very fast and the headphone with box was packed securely. However the W1000 turned out to have 2 small scratches on the wood, one on each side. They're not just scratches you only see by holding against the light but a bit deeper, nothing that could be polished/buffed out.
That's not a big issue at all for me, i asked noxter for a 20 Euro refund as the headphones where not in the state he told me ("flawless") which i think is VERY reasonable and accommodating, but he completely refused and states he couldnt see anything on them while packing them up. I didnt bother to follow up after that.
It is absolutely impossible that it happened during shipping because the cups where protected by foil and bubblewrap and the W1000 itself was in it's box.