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Bit of a beef with ALO - Page 4  

post #46 of 211
Quote:
Originally Posted by milkpowder View Post
Or worse, assume that it is acceptable for there to be sub-par workmanship. Here's an analogy: Whenever you next go shopping for fine dishware & glassware, take a look at the 'B-stock', 'reduced' or 'seconds' items. You'll notice that the majority of them look near perfect. I bet that some of them do indeed look perfect until you spot that minuscule drop of paint on the underside of a dish (the typical "is that a bit of dirt or just my eyes playing up?"). That's enough to make it a 'seconds' item. The same level of scrutiny should apply to a Wedgwood champagne flute or Villeroy & Boch pasta bowl or indeed, to a premium line-out dock. When you start charging premium prices, perfection is expected.
A very insightful analogy!

Quote:
Originally Posted by warrior05 View Post
No, I didn't talk to Ken first. I don't see the point. I'm stating two facts and bringing them to our community's attention so we can A) have an open forum about it and offer Ken a chance for rebuttal, and B) to let our community draw their own conclusions and make a more informed decision if considering purchasing from ALO.

I put a lot of effort in my original post to simply provide constructive criticism of his work on one of his docking connectors and his pricing on shipping for a particular item. Some have construed this as an attack on his customer service. Not the case. In fact I've had first hand experience with his level of customer service and applaud him for it.
Very well said and I couldn't agree more.
I find warrior05 to always be very respectful of everyone on the forum, and to treat him like he's making some personal attack is rediculous. How many would be up in arms if he posted the very same issues about Bose.

Quote:
Originally Posted by KB View Post
Moreover we have to account for the lost items that I have to “eat”. Ken
Excuse my ignorance, but if you're accounting for those items by adding additional S&H charges, isn't it us that's eating them?

Quote:
Originally Posted by MetalManCPA View Post
At the outset I thought the OP put forth his concernes in a non-derogatory way. Yet, when the person who these comments are about responds with "all you had to do was email me or ask me to call you and I would have just sent you a replacement", it appears to me that no real resolution was attempted and that whatever "bugged" the OP was stated.
If you'll read the post more carefully you'll see that the item wasn't his, therefore it wasn't his decision to contact Ken about the short. He was just doing me a favor by fixing it. He never claimed, nor have I that there ever would have been an issue with Ken fixing it.

Quote:
Originally Posted by wakeride74 View Post
warrior05 – No you are not stating fact. You are like an independent car maker talking about one defective Toyota and then trying to claim that there is a quality issue with the company as a whole that people should be aware of. And it’s not the same has buying b-stock flatware, where appearance if almost the main focus of such a purchase. I don’t care how carefully and neat they assemble my cheeseburger as long as it tastes good when I get it. ALO’s cables look good on the outside and sound great.

It’s pretty obvious what the point of this thread was… it’s really a shame that one guy (who makes his own cables) with one bad doc and a trivial gripe about shipping can merit such an argument, placing ALO’s quality products provided to so many on the stand.
If the sloppy soldering leads to an issue with a short in the cable, then I'd say the problem is more than aesthetics! So to put it in your terms, the cheeseburger tasted bad, as well as looked bad.

Quote:
Originally Posted by grawk View Post
If the problem is poor worksmanship, then the response is irrelevant, isn't it? He sent out a cable that was poorly made. Since HE made it, he knew what it was like. It obviously passed his standards, because he sent it out. The cost of materials for any ipod dock is going to be well under $20, so when you pay a premium for the item, it's because you're paying for workmanship.
Stated simply and to the point! At least somebody understands.
post #47 of 211
tyrion, you dont need to defend Ken because you own his product. Don't worry Mikey, we won't think of you any less only because you own something made by a manufacturer who is getting negative feedback.
post #48 of 211
Quote:
Originally Posted by MrSlacker View Post
Did any of you think that Ken would come to this thread and not offer refund or free repair?
He will do everything possible to keep himself looking good in the eyes of public.
This is his business and he is not stupid enough to come to a public forum and bash his customer, no matter how much he wants to. There is not a single manufacturer who will fight with a customer in public unless the customer is trying to scam the company.
The way this is worded one could conclude that you do think Ken came her only to scam us the public and not in a open way for us to understand both sides. For Ken your position is a no-win either way.
post #49 of 211
Quote:
Originally Posted by grawk View Post
If the problem is poor worksmanship, then the response is irrelevant, isn't it? He sent out a cable that was poorly made. Since HE made it, he knew what it was like. It obviously passed his standards, because he sent it out. The cost of materials for any ipod dock is going to be well under $20, so when you pay a premium for the item, it's because you're paying for workmanship.

Edit: I see now that the device did arrive with a short without any handling issues. The OPs wording made me question this. Please disregard this portion of this note.
post #50 of 211
Ok so shipping is claimed to be excessive = lets start a thread on it... if we did that for all that met this criteria we'd have threads all over the place about this... do you leave the same feedback for all the eBay sellers with excessive shipping costs?

The owner of the cable/doc does not have time to write an email to ALO but has time to give the item to another headfier

Soldering is not pretty and cable/doc was faulty = I just wanted everyone to know that there may be a quality issue with ALO as a whole... based on my one item experience... I'm giving hime the benifit of the doubt which is why I'm posting this thread in the member lounge of all places

Oh well, I don't think either side is going to do anything more than continue to circle explaining the same points in different ways so I'll just say sorry you had a bad experience and I hope we do not see a pattern of faulty or poorly made products from ALO. FWIW I've been very happy with all my cable purchases from Ken as I have from RnB Audio, Mikhail at SP, Zu and Larry at Headphile.
post #51 of 211
Quote:
Originally Posted by slwiser View Post
The way this is worded one could conclude that you do think Ken came her only to scamp us the public and not in a open way for us to understand both sides. For Ken your position is a no-win either way.
Took the words right out of my mouth. What Ken said sounded sincere and like he meant it, not just giving a spiel to appease the buyer in front of the crowd of potential customers. He's a good guy, and the longer the arguments in this thread go on, the more negatively people are going to remember it, which is also no help to Ken.
post #52 of 211
Quote:
Originally Posted by mrdeadfolx View Post
the longer the arguments in this thread go on, the more negatively people are going to remember it, which is also no help to Ken.
It is a sad truth but this thread will be brought up months from now mostly out of any context to the issues involved.
post #53 of 211
Quote:
Originally Posted by tyrion View Post
As to the workmanship issue, that should have been addressed directly to Ken. I realize no one wants to get a product where the workmanship is not up to par but give the guy a chance to fix it before complaining in the place where he does most of his business. No one is perfect, mistakes are made. It's when those mistakes are not fixed that there is a problem or when they occurr so often it appears to be a business practice. As far as I can tell he was not given that chance. This is the guys livelihood. I hope you each hold yourselves up to this same standard in your own lives.
Again warrior or myself have never complained about Ken's failure to address the original problem. It's already been stated that I never contacted him about that issue.
post #54 of 211
To me, a lot of the disagreement here is represented by the title of the thread. The OP says he has a "Beef" with ALO. Yet he did nothing directly to address his beef before going public. That is bad manners and is rarely effective in resolving a problem. I suspect that the OP didn't want to resolve anything at all with ALO. No matter how the OP and the owner of the cable try to position this thread, it is nothing but an attack on ALO.

To give disclosure, I have a couple of ALO products with which I'm happy. I'll probably not buy any more as ALO has now priced itself out of my value zone. I'm certainly not an ALO fan boy.
post #55 of 211
Quote:
Originally Posted by wakeride74 View Post
The owner of the cable/doc does not have time to write an email to ALO but has time to give the item to another headfier
Don't be an A**, I've already stated my reasons for not wanting to deal with the cable at that time. If the death of my nephew isn't good enough reason for you, too da*n bad! Talk about your personal attacks! That was a pretty low shot!

I didn't send the cable to warrior05 until months later, and even then only because i had a package going out to him anyway. Your assumption that I found the time to ship it to warrior around the same time frame just shows how eager you are to jump to conclusions.
post #56 of 211
If you purchased a computer part that failed, would you not tell anyone because it could hurt the company's business?!

If you treat that and buying from a one (two?) man business any differently, than you have some guilt or purchase-justification or some other issue that needs to be worked out.

Think about it. If no one voiced dissaproval of a product, how could you ever establish a pattern of poor quality, so that other people may eventually decide that they don't want to purchase that product for quality control issues? Or maybe, you don't want people to think poorly of a product you purchased, since that could decrease the value of your purchase.

Maybe we should always talk about products positively. Then we could be more like those stereophile magazines that give every product a good review. Ken's running a full-fledged business here, not doing favors as friend of yours, and he has to be treated as such.
post #57 of 211
Quote:
Originally Posted by guzziguy View Post
I'm certainly not an ALO fan boy.
Many here are.
post #58 of 211
Thread Starter 
Again, I ask - are our sponsors beyond approach of some constructive criticism?
post #59 of 211
Quote:
Originally Posted by threEchelon View Post
If you purchased a computer part that failed, would you not tell anyone because it could hurt the company's business?!

If you treat that and buying from a one (two?) man business any differently, than you have some guilt or purchase-justification or some other issue that needs to be worked out.

Think about it. If no one voiced dissaproval of a product, how could you ever establish a pattern of poor quality, so that other people may eventually decide that they don't want to purchase that product for quality control issues? Or maybe, you don't want people to think poorly of a product you purchased, since that could decrease the value of your purchase.

Maybe we should always talk about products positively. Then we could be more like those stereophile magazines that give every product a good review. Ken's running a full-fledged business here, not doing favors as friend of yours, and he has to be treated as such.
It depends on how the company handled my problem. Nobody is perfect and all companies release defective products (some more than others, obviously). To me, it's how they handle the problem that counts.

I wouldn't go public until after trying to resolve the issue with the company. If they handled it well, I might go public but it would be with a positive note. If they didn't handle it to my satisfaction, I'd go public with very negative comments. Just check my opinions about Canon p&s digital cameras and their "customer service". But you have to try let the company resolve your issue first, whether it's a one person operation or a giant corporation.

Quote:
Originally Posted by laxx View Post
Many here are.
No doubt about it. However there seem to be plenty of ALO bashers in this thread too. I'm neither.
post #60 of 211
Quote:
Originally Posted by Assorted View Post
I'm looking to buy an mini-RCA cable to replace my $20 JVC one's.
www.monoprice.com

Stop paying for overpriced cables.
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