Hi Ben,
If I knew how you treat your customers (or read the reviews about you), I would have
never considered purchasing anything from you. I will post our email exchange on
the sites so other customers will know what to expect from you.
This is the most unpleasant shopping experience I've ever had, congratulations!
Best regrds,
Catalin
----- Original Message -----
From: "Ben (iHeadphones)" <***@iheadphones.co.uk>
To: ****@lycos.com
Sent: Thursday, 1 July, 2010 08:51:20 GMT +00:00 GMT Britain, Ireland, Portugal
Subject: Re: iHeadphones: Customer Enquiry
Hi Catalin,
your order has been cancelled and refunded. Initially it was a high
fraud risk order, hence the complications. We do not wish to enter
into a sales contract with you. Your order has been cancelled,
apologies for the inconvenience.
Best regards,
Ben
iHeadphones
Headphones SALE | ipod Headphones, Sennheiser Headphones, Wireless headphones
On 30 Jun 2010, at 23:48, ****@lycos.com wrote:
> Dear Sirs,
>
> This must be a joke, right?
>
> I'm struggling to get an answer to my question in the first e-mail
> (if the document I sent you is enough as proof of my credit card)
> and after two days I'm asked what is the question?
>
> I'm waiting for a reply that never came and when I'm trying various
> addresses (there is no telephone number on your website) I'm told
> that "When you send us an enquiry, you only need to send it once" !
>
> In my last e-mail I said "If you cannot answer my question I'll
> cancel the order" and your reply is "Your refund has been processed" !
>
> It looks to me that nobody bothered to understand my e-mails and you
> answered as like you are happy to get rid of a customer. This is
> definitely not a Customer Service and I wasted more time than I
> expected with this purchase and you are now telling me that you
> decided for me to cancel the order !
>
> I demand that my enquiry is reviewed by your Customer Service
> Manager or by your Sales Manager and I will get a signed reply from
> one of them.
>
> Regards,
> Catalin
>
>
> ----- Original Message -----
> From: ****@iheadphones.co.uk
> To: ****@lycos.com
> Sent: Wednesday, 30 June, 2010 15:16:06 GMT +00:00 GMT Britain,
> Ireland, Portugal
> Subject: iHeadphones: Customer Enquiry
>
> Thank you for your interest in Headphones SALE | ipod Headphones, Sennheiser Headphones, Wireless headphones
>
> Below is the answer to your question submitted on 06/30/2010
>
> QUESTION:
> Order # 105617
> Order Date: 06/28/2010
>
> Dear Sirs,
>
> I think it is unacceptable the way I have to chase my order and this
> is my last try to get an answer on the status of my order (see all
> previous correspondence). If you cannot answer my question I'll
> cancel the order and I'll post my experience with your store on all
> the forums/review sites I can find. I will also let Sony know my
> experience with you when I have tried to buy their products.
>
> Still waiting for your reply (you can use also an alternate e-mail
> address: *********@yahoo.com),
> Catalin
>
> ANSWER:
> Your refund has been processed. Once we have processed refunds it
> usually takes your card issuer 3 working days to have the money back
> available on your card. When you send us an enquiry, you only need
> to send it once.
>
> Please feel free to get back to us for any further assistance.
>
> Best regards,
>
> iheadphones
> Headphones SALE | ipod Headphones, Sennheiser Headphones, Wireless headphones
>
> PO BOX 9657, West Bridgford, Nottingham, NG2 9HA
>
> =========================================================
>
> Thank you for your interest in Headphones SALE | ipod Headphones, Sennheiser Headphones, Wireless headphones
>
> Below is the answer to your question submitted on 06/30/2010
>
> QUESTION:
> CAN SOMEBODY ANSWER MY QUESTIONS ???????
>
> Hello,
>
> Can somebody please reply to my message?
>
> Regards,
> Catalin
>
> ----- Forwarded Message -----
> From: *****@lycos.com
> To: *****@iheadphones.co.uk
> Sent: Monday, 28 June, 2010 21:26:29 GMT +00:00 GMT Britain,
> Ireland, Portugal
> Subject: Re: iHeadphones: Order Information # 105617
>
> Order # 105617
> Order Date: 06/28/2010
>
> Hi,
>
> I have received the email below from you. It is the first time I
> receive such email and if I knew about it I would have choose
> delivery to my home (same as billing address). I attach a pdf with
> my credit card statement showing the amount paid to you as pending.
> Please confirm it is enough and I hope delivery was not delayed due
> to these extra checks.
>
> Waiting for you soonest reply,
> Catalin
>
> ----- Original Message -----
> From: noreply@iheadphones.co.uk
> To: ****@lycos.com
> Sent: Monday, 28 June, 2010 20:19:09 GMT +00:00 GMT Britain,
> Ireland, Portugal
> Subject: iHeadphones: Order Information # 105617
>
> Thank you for your order from iHeadphones
>
> Order # 105617
> Order Date: 06/28/2010
>
> There have been security issues with your order and our accounts
> department are currently looking into the matter further.
>
> In order to help us out it may be necessary to send us some form of
> indentifaction, we would need to see some evidence of your name
> being linked to the address e.g. a utility bill/ drivers licence
> etc. You can scan and email it to info@iheadphones.co.uk.
>
> The best way to contact us is through the form on our website:
> Headphones SALE | Skullcandy, Sennheiser and ipod Headphones | iHeadphones
>
> Best regards,
>
> iheadphones
> Headphones SALE | ipod Headphones, Sennheiser Headphones, Wireless headphones
>
> PO BOX 9657, West Bridgford, Nottingham, NG2 9HA
>
> ANSWER:
> What is your question?
>
> Please feel free to get back to us for any further assistance.
>
> Best regards,
> iheadphones
> Headphones SALE | ipod Headphones, Sennheiser Headphones, Wireless headphones
>
> PO BOX 9657, West Bridgford, Nottingham, NG2 9HA
