Originally Posted by Sovkiller
Not sure whom answer you in the Rudistor lab, but definitelly was not Rudi, they are far from being rude, not even while he is really busy and overwhelmed. I will drop them an email, to see who was the one who answered you, and get him or her corrected, I promise you that...
I apologize for that answer, and I will answer you.
Definitelly this cover is reversed, please just remove the screws on top, and place it with the vents to the back. This is not a big deal and this will not affect the amp in any way, it is more like a cosmetic issue. But definitelly it is not the right way. If you take a close look you will see that there is a fold along the plate, that right now is over the back panel, that should go to the front, as it is intended to reinforce the sheet on that area, as on the back it rests over the back panel...Just be careful as the nuts are inserted on an slot that runs all along the sides, and they will slide while removing them. When you remove it, just place the cover on top the right way and realign the nuts with the holes and reattach it agai nwith the screws, it is indeed a two minutes work...
Sorry for the troubles and please if any other problem arises just drop me an email or a PM....
Thanks for your kindness.
I send the photos to Rudistor customer service explaining my observation and my worries (wrong assembly, and may be wrong slotting of the holes) in an elaborated, patient manner. The gentleman responding then suggested
" Probably you have a very limited experience on hi-end Class-A amplifiers but trust us, it works correctly as it is."
.. Then later he warned me that "Any attempt to modify the product will immediately void the warranty as for international legal trade rules on warrantee matter
" which was far from what I expected. I was shocked.
Actually, I thought the fold at the top edge of the top plate was more to reinforce the plate at the back which is why I thought someone stamp the slots in the wrong position. The top-plate will be well backed up by the face plate so I did not think it was for the reinforcement of the front.
Then I wrote again trying to tell him I haven't touched the amp, not to mention modifying it, I got this reply today:-" Your Amp has been assembled correctly All the description and official picture show it.
Although minor change can happen between productions lot, your it totally coherent to what we offered and never we have showed or proposed the amp with cover mounted on the wrong side as you did. THE VENT HOLES MUST BE IN THE REAR. STOP!!"
And my interpretation is that he is asking me to stop consulting him on this issue. For him the case is closed.
Although some may not say this is rude. I am quite taken surprised by the attitude displayed between the lines. Well, may be my English was poor, or something else.
Since I will open up the amp to share pictures of the internals with fellow head-fiers, I will try to unscrew the top plate to see if it fits properly.
Thanks again. But this is definitely new experience to me on customer service to the most expensive amp I acquired to-date.