I think the objection is to the use of the word scammed. I think it struck some folks funny that someone would use such loaded language when they'd not so much as attempted to contact the seller.
There might be a perfectly good reason for having fewer braids...dunno. Never will know until someone registers the complaint...right?
As for the question raised by some about the parts cost, IMHO this ought not be an issue. The issue seems to be about how the product is constructed, not the parts used. The buyer (again, IMHO) signed off on the parts when he bought the product, and so long as the parts are as represented (they seem to be), that's not an issue.
We can all say "scam" or "fraud" is probably of no moment in this case. WRT how the product is constructed, the issue at stake is:
Is the product faultily manufactured when the manufacturer usually reserves the right to modify the product without notice.
I think I have advocated on more than one occasion that sites like this ought not to be used as a dispute resolution forum. Now if Jude wants to make lots of $$$$ doing ADR that's fine with me, but he should have a separate site or at least a separate section for that. I recommend Jude hire some former judges as moderators (they are excellent)