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Shure RMA

post #1 of 4
2/21/07 at 6:36pm
Thread Starter 
I just want to be sure that I understand the Shure RMA process. I have a pair of E3c headphones that have recently been dropping audio in the right earpiece and garbling audio in both earpieces when I move the cord around. There's a problem in the wiring between the hub and the earpieces but I cannot figure out what exactly it is.

According to Shure's FAQ, I just package up my earphones, a receipt, and the repair sheet and mail it to them. There's no need for prior RMA certification, correct?
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post #2 of 4
2/21/07 at 7:07pm
Correct.
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post #3 of 4
2/21/07 at 7:45pm
Thread Starter 
Thank you very much. I'm used to PC hardware RMAs where I have to wade through tech support emails and convince them the product is broken before they give me an authorization number... Cool.
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post #4 of 4
2/21/07 at 11:28pm
Things are so much more easier in the states. Here in Canada we have to go throught what you said: sending emails and waiting for RMA number, and weeeks of not listening to music.
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