Originally Posted by Clsmooth391
Stax in the USA would also fix the Japanese model but they are expensive.
Not according to their website, unless I am misinterpreting the legalese:
"STAX audio products are sold throughout the U.S. by STAX Authorized Dealers. Accutech provides 1 years manufacture's warranty only on STAX products sold by STAX Authorized Dealers and warranty applies only to the original purchaser. STAX warranty does not cover products with removed or defaced serial numbers. (Serial numbers are strictly enforced) To ensure that you are dealing with a STAX Authorized Dealer or to learn more about warranties, please contact us at stax [at] yamasinc.com or call 310-327-3913.
There are some dealers who sell STAX products but are not authorized to do so. These dealer may offer STAX products for sale via direct retail sales, mail order or the Internet. The products they sell may be acquired through illegal methods or through questionable business practices. These goods may be damaged, defective, used or refurbished, or they might not be designed for use in the U.S. (different voltage)
Many unauthorized dealers do not offer any customer support, service, or parts. Also, some of these dealers engage in fraudulent practices to avoid responsibility for after-sale problems. Given a poor supply chain, a non-authorized dealer is in a poor position to deal with service issues. Even though some dealers claim to warrant the product in lieu of the manufacturer's warranty, they do not have a direct source for getting genuine STAX replacement parts.
STAX products purchased from these channels (includes second-hands) are NOT serviced in the U.S.
So how do you know? Simply, by emailing us at stax [at] yamasinc.com or by calling 310-327-3913"