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Letter to Little Dot -- LDII+ owners, PLEASE read

post #1 of 220
Thread Starter 
I am considering sending this letter to Mr. Yang via David, whom I purchased my Little Dot II+ from. I want to know if people think this is a good idea, what changes should be made, and if you would like to include your name at the end of it. Of course if people do not agree with its contents, then I will make it more personalized, which I will do, although it will probably less effective. The one sentence I am really thinking about removing is the last one in the second paragraph (I would also add . . .).

Thoughts?



Dear Mr. Yang:

It has come to the attention of a number of members at Head-fi that you plan to introduce a new headphone amp called the Little Dot II++. The main difference between this amp and the Little Dot II+ appears to be the removal of the 4P1S tubes, which are replaced with Sovtek 6C19s. This does not sit well with us. The vast majority of LD II+ owners here at Head-fi experienced the arcing problem, which you said was a very rare phenomenon and caused by a bad batch of tubes and had nothing to do with the design of the amp itself. Because so many of us encountered the arcing, this explanation was not entirely satisfactory, but we were most grateful when you, at no charge, shipped a second set of 4P1S power tubes to anyone who asked. However, when a good number of us, if not all, still experienced the arcing with the second set of power tubes, it became apparent that it was more than the power tubes that were causing the problem.

The recent news that you plan to introduce a new Little Dot with changed power tubes seems to confirm our suspicion that the power tubes alone are not responsible for the arcing. In addition, there is a general feeling that you and your company should have told prospective buyers, some of which just purchased a LD II+ last week, that a newer version, one which corrected a known problem, was coming out in the very near future. I would also add that the news of the new amp and speculation as to why it is being released has not had a positive effect on your reputation here at Head-fi.

The purpose of this letter however is not to complain. The members at Head-fi who own a LD II+ would like the opportunity to upgrade to the LD II++ by returning their LD II+ for a $139.00 credit (the purchase of the amp) to be used to buy a LD II++. If a member chose to upgrade, he or she would of course pay for any difference in price between the two amps and pay to have the amp shipped back to you. However, we would expect you to pay to ship the LD II++ back. I do not know with certainly how many current LD II+ owners would like to exchange their amps, but I suspect many do, and that all would welcome the opportunity to do so.

Sincerely,

David S. Cohen
post #2 of 220
I'm glad you wrote this, I was getting ready to buy the LD2+. Thanks for the heads up, you just saved me a couple hundred bucks. I'll prolly get a Lunch Box now.
post #3 of 220
I know very little about this issue but that sentence is unnecessary. The point is already made and there's no point in adding any hostility to the situation.
post #4 of 220
Quote:
Originally Posted by bpower
I know very little about this issue but that sentence is unnecessary. The point is already made and there's no point in adding any hostility to the situation.
what sentence?
post #5 of 220
Quote:
Originally Posted by vcoheda
The one sentence I am really thinking about removing is the last one in the second paragraph (I would also add . . .).
I agree. Action can speak louder than words. I vote to remove it.
post #6 of 220
from op...

Quote:
Originally Posted by vcoheda
. The one sentence I am really thinking about removing is the last one in the second paragraph (I would also add . . .).
post #7 of 220
Really, there seems to be alot of Little Dots causing problems recently...

I think maybe you should also suggest / mention that they need a better Quality management...
post #8 of 220
that's heavy

i would also agree that the last sentence in paragraph 2 be removed
post #9 of 220
Yea that sentence is pretty shady...especially since I started the thread.. they gonna hire some hitmen on meh
post #10 of 220
I have no problems with my Lil Dot II. Works like a charm.
post #11 of 220
I don't have any problems with my LDII+ and still think it's a magic amp and terrific bargain. I suppose I would have a different opinion if I was having problems, though, so I sympathize with those who are. Anyway, the introduction of the LDII++ is only a positive sign to me, that the LD team is continuously moving forward with their PD. (product development)
post #12 of 220
I highly doubt Mr. Yang would give us the $139 credit youre asking for. Perhaps a discount off the newer model would be alot more feasible. In any case, the letter needs to be edited.
post #13 of 220
Quote:
Originally Posted by Headphony
Anyway, the introduction of the LDII++ is only a positive sign to me, that the LD team is continuously moving forward with their PD. (product development)
This is so true. At least theyre doing something about fixing problems.
post #14 of 220
Thread Starter 
I decided to write a more personal letter (see below). I'll keep the group updated.


Dear David:

I just learned that Little Dot plans to introduce a new headphone amp called the Little Dot II++. One of the differences between this amp and the Little Dot II+ appears to be the removal of the 4P1S power tubes, which are replaced with Sovtek 6C19s. I do not know what other improvements are made, but replacement of the power tubes seems to be a very good idea. I say this, because I am still experiencing some arcing in my LD II+, despite changing the power tubes with new ones. I do not know if the arcing is caused solely by the tubes or the design of the amp or both. And I do not know how the amp will operate in the long term. However, since it appears that the 4P1S power tubes are not reliable and that as long as I have the amp, I will experience occasional arcing (and possibly other issues due to this), I was wondering if I could exchange my LD II+ for a LD II++. I paid $139.00 USD for my amp. I do not know the price of the new one, but I would of course pay for any difference. I would also pay the shipping charges to send the amp back to you and would hope that in sending me the LD II++, you would do the same -- that is, absorb the return shipping charges.

Because I do not expect the power tube issue to go away, I hope that you will allow me to exchange the amp, which is only a few weeks old, so I can remain a happy and satisfied Little Dot customer.

Sincerely,

David S. Cohen
post #15 of 220
Quote:
Originally Posted by pelayostyle
I highly doubt Mr. Yang would give us the $139 credit youre asking for. Perhaps a discount off the newer model would be alot more feasible. In any case, the letter needs to be edited.
Quoted from the FAQ/Warranty:
"Upgrade paths for existing amp owners to the upgraded model will be provided for a small fee."

Although, I don't think this counts, since it isn't the same amp. This sentence can be interpreted in two ways.

I also don't believe it's the amp issue about the arching. I've spoken with plenty of people who get no arching.

And also, most places won't give you a full refund when you trade used stuff in for newer items, however their customer service is known to be great. You never know...
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