I am one of the people on the PS Audio forums that is having problems with their new PPP. I received it on Friday and it immediately began acting strange. According to the display information it is only outputting 34 volts (should be 120) and the THD actually went up (from 1.5 to 4.4).
However, I'm impressed that the President of the company replied to my customer service forum post within about an hour (on Friday night). He expressed disappointment and said they'd arrange a quick replacement.
Although I haven't used it for anything yet, I am definitely impressed with the look and build quality of the device and how quiet it is (this was a particular concern of mine, because the even the very slight hum of the previous Power Plants was troublesome to me). I'm really looking forward to receiving a working one (probably sometime late next week).
Update (6/21/2007): I got a replacement within a few days and it has been working great ever since.
However, I'm impressed that the President of the company replied to my customer service forum post within about an hour (on Friday night). He expressed disappointment and said they'd arrange a quick replacement.
Although I haven't used it for anything yet, I am definitely impressed with the look and build quality of the device and how quiet it is (this was a particular concern of mine, because the even the very slight hum of the previous Power Plants was troublesome to me). I'm really looking forward to receiving a working one (probably sometime late next week).
Update (6/21/2007): I got a replacement within a few days and it has been working great ever since.














