Very nice time dealing with another Head-Fi member for the first time. He made sure the package (RSA Hornet original version) was well padded for its trip overseas (China to USA). And wow, did he ever! It looked like a fluffed bomb package, and my dad's students kept asking him every period if it was one.
He held my hand kindly through the whole transition, emailing me back and forth at nights ensuring when my money went through and all my nervous questions.
Also, I asked if it came with the pouch, and he said no. But when I opened the RSA box, it turns out he searched his house for a suitable pouch just for me!
Such quality service and kindness is very rare to find these days, and Francis' business ethics are above and beyond many companies and people.