Steve made me a custom mini to RCA interconnect. Through absolutely no fault of his own, the right angle mini connector developed a fault shortly after I received the cable. Steve immediately took the cable back, diagnosed the fault in the connector and repaired the cable - all the very same day he received it. He then mailed it back to me the next day via Express Post. The cable now works perfectly.
Throughout the whole process, Steve was very accomodating, gave me all the lattitude I could possibly need regarding cable construction, component selection and materials and communicated exceptionally well.
Steve is a rare example of one of nature's gentleman - it is a pity that so many other vendors have absolutely no clue at all about customer service. If they took even just one of the many leaves out of Steve's book, they might begin to approach greatness too.