Okay, this post is sort of unrelated, but a little related.
I have an HTS5100, which I bought new about 4 or 4.5 years ago. I recently noticed that the "clean power" led was not lighting up. Furthermore, the switched and switched/delayed shutdown sequence was flaked out. Upon power-down the switched+delayed outlets should go down immediately, followed afterward (6 second delay in my configuration) by the switched outlets. When I hit the off button, the switched+delayed outlets would power down, but the switched outlets would not power down at all.
Long story short, although I had the carton, I could not locate the receipt. I called Monster, explained the symptoms, and they gave me an RMA. They said they will ship me a new HTS5100. They said that they do not do repairs on warranty returns, they replace them. I would guess that they repair returns and sell them as factory refurms through other channels?
Anyway, despite the prices they charge, I am feeling pretty good about their warranty coverage, at least. Cost me $11 to ship my unit to California via Fed-Ex ground.
