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Grado Customer Service - Page 3

post #31 of 38
2/22/03 at 12:09am
Glo,
Quote:
got any Challah Bread over in AZ?
Like NYC Pizza, it's in the water. it can't be the same. different water.
_________________________
MLC,

Mr. Grado will probably be coming on Monday. Until then, may I suggest you take me up on my offer?
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post #32 of 38
2/22/03 at 12:18am
Quote:
Originally posted by wallijonn
Glo, Like NYC Pizza, it's in the water. it can't be the same. different water.
I'm never moving out of NY....NO WAY!!!!

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post #33 of 38
2/27/03 at 12:23am
Of those who've sent their phones in to Grado for repair-how do you receive them back (UPS, USPS, Fedex)?

I sent my SR225s in three weeks ago to be repaired and I am having serious withdrawals.
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post #34 of 38
2/27/03 at 12:34am
Heh. Still waiting for mine;/
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post #35 of 38
2/27/03 at 6:51pm
Had to add my two cents since my one and only experience with Grado support was such a breath of fresh air in this age of customer disservice. This occurred just last month.

Somehow the black plastic circular piece that holds the headset to the left earpiece of my eight year old SR-60's broke while in my checked baggage.

I called to order a replacement and:

1. A human being answered after two rings.

2. She didn't transfer the call.

3. She knew exactly what I wanted.

4. She took my name and address and said the part would be shipped no charge!

5. A week later, I had TWO replacement pieces, complete with metal stems and little plastic caps!

I'm still in shock...
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post #36 of 38
2/27/03 at 10:07pm
NYU has fine women? could have fooled me... they're all evil. (my ex went there)

i've gotten some weird email responses from grado labs. but, after going to the grado labs meet john grado seems like a very cool guy.
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post #37 of 38
3/3/03 at 6:17pm
Here it is the 3rd of March and still no Grados The woman on the phone said they should start shipping them back out next week... that means all but a month to get them fixed Hire some more people Grado... lol.
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post #38 of 38
5/27/03 at 11:40pm

Follow-up

Just wanted to update my Grado service experience.

Earlier in this thread, I noted that I sent my SR225s in for repair. They came back to me via UPS @5-6 weeks after I sent them in. They sounded as good as ever for about 60 hours or so, then the same symptoms started and the right driver stopped playing again.

After contacting Grado through email stating this, I was told to send them back to be re-repaired, which I did. This time, the turnaround was 2 weeks from the time I sent them in via USPS Priority Mail insured until the UPS man delivered them back to me. They sound great and I'm keeping my fingers crossed that the issue with the right driver has been corrected.
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