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What is Todd's Return Policy?

post #1 of 16
4/9/06 at 7:46pm
Thread Starter 
Does anyone know if Todd has a return policy? I wanted to get some Sennheiser HD580's, but if I don't like them, could I return? Thanks
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post #2 of 16
4/9/06 at 8:35pm
We fully believe in the gear we sell and offer a 30 DAY MONEY BACK GUARANTEE to insure your satisfaction.

It is on the bottom of his homepage.
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post #3 of 16
4/9/06 at 8:57pm
I believe it's a 30-day return policy
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post #4 of 16
4/10/06 at 4:53pm
Thanks for answering for me! Yes, I have a 30 day money back guarantee. I do hope there is some expectation of keeping the product if it performs as advertised...

Todd
TTVJ – Home of High End Audio Home featuring TTVJ and Apex High Fi Audio products! Providing great products, service, and pricing to our customers
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post #5 of 16
6/26/06 at 6:50am
Am I getting 100% of my money back? Or are there any fees at all? Who pays for the shipping back to Todd? Would it be the buyer?
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post #6 of 16
6/26/06 at 8:35am
Quote:
Originally Posted by 465
Am I getting 100% of my money back? Or are there any fees at all? Who pays for the shipping back to Todd? Would it be the buyer?
Expecting a manufacturer, or a dealer, to pay for your trial an error process, is IMO abusive. The shipping must be your responsibility, if you ask me, both ways, as any online store...
BTW 30 days is more than generous to try any audio article, most of us in 3 days will now if one particular item is suitable for our needs or not, the burn in, will not change dramatically the sonic signature, just tune a little bit this or that caracter in the case of headphones, and in other cases is more like a "brain burn in" than an actual change on the sound.....
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post #7 of 16
6/26/06 at 8:42am
The 30 day return policy is all well and good, but what happens to the goods when they get returned? One thing that worries me about this kind of policy is whether goods get sent back and forth, finally ending with a person buying the same headphone (or whatever) in the end. That's what stops me buying from retailers who have this policy!!

Some people aren't all that careful with stuff and my feeling is if the goods do what is advertised, then keep them. This business of 'I don't like the sound of that so I'm returning it' seems a bit open to abuse imo. I've bought headphones before that I haven't particularly liked the sound of, but I didn't return them because I had made the decision to take a chance in the first place.

I know that it's difficult for some people to get to a shop and hear them first but really, people should do their utmost to hear the sound signature before going ahead and ordering goods, just to return them later.

I have seen on these threads - people buying two pairs of headphones, saying that they will return the pair that they don't like. That doesn't sem to be fair to the retailer imo.

Ian
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post #8 of 16
6/26/06 at 10:06am
Quote:
Originally Posted by iancraig10
The 30 day return policy is all well and good, but what happens to the goods when they get returned? One thing that worries me about this kind of policy is whether goods get sent back and forth, finally ending with a person buying the same headphone (or whatever) in the end. That's what stops me buying from retailers who have this policy!!

Some people aren't all that careful with stuff and my feeling is if the goods do what is advertised, then keep them. This business of 'I don't like the sound of that so I'm returning it' seems a bit open to abuse imo. I've bought headphones before that I haven't particularly liked the sound of, but I didn't return them because I had made the decision to take a chance in the first place.

I know that it's difficult for some people to get to a shop and hear them first but really, people should do their utmost to hear the sound signature before going ahead and ordering goods, just to return them later.

I have seen on these threads - people buying two pairs of headphones, saying that they will return the pair that they don't like. That doesn't seem to be fair to the retailer imo.

Ian
Not only headphones, also amps, very expensive amps, and heavy amps that cost a lot of money to be shipped, and some times even imported, and customs fees, etc....and even huge things as full size speakers, I have seen that also...and later on they even claim a shipping refund, gimme a break!!!!!!
And you know what, most of the times the dealer after they return these items, they sell these products as "B stock" or "demos" in which case they loose considerably amount of money, and in some cases the whole profits...
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post #9 of 16
6/26/06 at 10:44am
Quote:
Originally Posted by Sovkiller
And you know what, most of the times the dealer after they return these items, they sell these products as "B stock" or "demos" in which case they loose considerably amount of money, and in some cases the whole profits...
Yes, it's not good for the retailers offering this while customers use the service as a 'test before you buy service.'

Actually, I was wondering what the retailers did with returned goods. I have been rather put off the idea of buying stuff when a retailer accepts returns with no question because of the issue of buyers abusing it. (and the goods) An 'iffy' dealer could rebox/repackage and sell as new - that aspect worries me.

If an honest retailer sells as 'B stock' or 'demos' then I feel happier about it but it's not good for the retailer and could eventually put their costs up.

Ian
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post #10 of 16
6/26/06 at 11:24am
And believe me, the sad side of that terrible story is that this procedure is becoming widely accepted here in the audiophile community, normal, logic, and as part of the selection and purchasing process of the customers....

My question is then, what are those meetings for, just to drink a couple of beers and talk bull crap the whole day???

People should attend to those local meetings, and listen, and try for themselves. And please do not tell me that you can not form an opinion in a meeting, becasue this is not true, I have formed opinions of many items based in short listening sessions, and after trying them for long ones the opinion had remained the same....
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post #11 of 16
6/26/06 at 10:46pm
IMHO the return polices are a nice parachute for completely botched purchases. Research should get people close, but nothing replaces acutually exposure to the different sounds. The journey is the fun part.
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post #12 of 16
6/26/06 at 11:10pm
Quote:
Originally Posted by daashford0404
IMHO the return polices are a nice parachute for completely botched purchases. Research should get people close, but nothing replaces actually exposure to the different sounds. The journey is the fun part.
Nobody says that you should not take the journey, but there are other ways of going in that journey without using other's wallets, (at your dime) Just go to a meeting, schedule a mini-meeting at other member's home, go to stores where you can hear the items, and the worst case, if you have no other choice, and still want the ride just pay for it, at least partially...That is why restocking fees exist.

But IMO it is very convenient and abusive, to go to a journey with others picking the tab for you, don't you think?

For completely wrong sales , or defective items, or special cases, well maybe it is a way out, but even though, not the right way...IMO...

Just as an example, I got the HD600, not my cup of tea, and resell it, later on got the SA5000, same case, sold it, MG-head, Perreaux, a list can go on, in any of the cases I have lost a money of my lunch. Buy used, and save money, and in case you do not like it, just sell it again, there is always someone willing to get the items from you, I have pulled the trigger completely blind many times and with success in the majority of the cases, and of course I have sold a lot of stuff here, there is no problems at all...
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post #13 of 16
6/26/06 at 11:20pm
I agree, a retail store is not your personal archive to peruse through. Someone has to pay for that gear you buy to "try out".
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post #14 of 16
6/28/06 at 2:06am
Quote:
Originally Posted by skyline889
I agree, a retail store is not your personal archive to peruse through. A Head-fier suggested that to another Head-fier here, cough, Jag, cough, and it really annoyed me. Someone has to pay for that gear you buy to "try out".
Let me just say this:
I have returned items to futureshop and best buy on more then one ocassion, but none of them have had very high values over a a few hundred dollars, and I have spent thousands of dollars in these stores already, what I have returned is a very small percentile of what I have spent. They resell a lot of stuff returned, and I have bought stuff that was returned. You have to realise a big chain store like best buy is not hit nearly as hard as headroom or another smaller retailer when there are returns. Best buy can wave off returns imho, they take a huge chunk of profit on many products, if you froogle many items they sell, you'll see how high their prices really are in comparison to many online sites and other stores. Hd-600's are 600 CAD at best buy, but closer to 300 CAD from headroom.
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post #15 of 16
8/13/06 at 9:53am
If I wasn't absolutely sure about something I'd read as much about it as I could and look to demo it locally. If I still was on the fence then I'd inquire about availability of 'B' stock. Let's be fair to the sellers. Also, I think it's important to spend some time and get acquainted with the new purchases - first impressions can very often be misleading.
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