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Shure Customer Service

post #1 of 12
1/14/06 at 8:26am
Thread Starter 
Just thoguht I'd write my comments about Shures return service here, so if anyone is in any doubts as to what sort of service to expect, yours should hopefully be like mine.

Well the E4c's had ran into a little bit of trouble in regards to the bits of rubber at the top of the driver, they had split. They still sounded fine but if I ran the rubber would bounce and cause microphonics. So I e-mailed shure and explained the problem. "No problem" they said, just call us on the number below.

I called a couple of days later and they were out for xmas I think they were on holiday from the 23rd Dec to the 3rd of Jan (UK branch).

Called on the 4th and told them my details and the problem. I sent the E4c's on Friday and they got there monday.

I recieved my new E4c's yesterday (friday). Shure had paid for a 12 hours service! I've never seen that one before. I thought 24 hours was the best, I was wrong!

Well my person exerience with Shure has been great. If your in any doubts about their service you shouldn't worry!

Great service and my E4c's back!! Woohoo! I missed them and it was only a few days. I had to wear the SR-225's on the train!! lol
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post #2 of 12
1/14/06 at 8:37am
Fantastic

Makes a nice change as you're (we're) in the UK, as usually US companies only have a "Europe" office....shipping oversees is tad little inconvenient
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post #3 of 12
1/14/06 at 3:04pm
Hey! My experience is quite similar...

The Memory Fit Wire on my E5c's had broken (The wire stuck out, due to the cold weather here in Glasgow!) so I took them off. A couple of weeks later I noticed that the right earphone had developed a split in the cable before terminating into the driver housing. I emailed Shure on Dec 21st, and quickly got a reply the next day. However, I didn't notice I'd been sent a reply... So I had to wait 'till they were back from their Christmas break.
Anyway... After phoning them, and sending them back my faulty earphones. They were very quick in sending out a replacement set (Brand New, well packaged), they even sent it next day Parcelforce. I'm a very happy chappy! Thanks SHURE!
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post #4 of 12
1/14/06 at 3:29pm
Quote:
Originally Posted by Possédé
Hey! My experience is quite similar...

The Memory Fit Wire on my E5c's had broken (The wire stuck out, due to the cold weather here in Glasgow!) so I took them off. A couple of weeks later I noticed that the right earphone had developed a split in the cable before terminating into the driver housing. I emailed Shure on Dec 21st, and quickly got a reply the next day. However, I didn't notice I'd been sent a reply... So I had to wait 'till they were back from their Christmas break.
Anyway... After phoning them, and sending them back my faulty earphones. They were very quick in sending out a replacement set (Brand New, well packaged), they even sent it next day Parcelforce. I'm a very happy chappy! Thanks SHURE!
Almost exact same situation with me, the memory wire on the right earphone and from time to time the driver on the right earphone would go pretty much silent. So I sent it for service late last week expecting them to clean the inside up and fix the memory wire, but to my suprise during the middle of this week I recieved a BRAND NEW unit. Thank you very much shure! , I don't regret purchasing from them.
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post #5 of 12
1/14/06 at 3:58pm
Shure's service is great. A friend of mine bought E4s, which had a problem with the driver for some reason. He sent them back, and they accidentally sent him a new pair of E3s. He told them about it, and they shipped him some new E4s. He got to keep the E3s .
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post #6 of 12
1/16/06 at 2:04pm
Shure does have a great customer service. When i had to get the wires replaced on my e2cs they asked no questions and shipped me a brand new one . This all happened within a span of 4 days ( I live in chicago and shure is close by). That is one reason why i think buying IEMs from shure is a good experience.
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post #7 of 12
1/16/06 at 2:09pm
No one should be in any doubt about Shures customer service. If I were in a dilemma of getting Shures or Etymotics, this would be a deciding factor.

They have a 2-year warranty too.
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post #8 of 12
1/16/06 at 3:25pm
Why would it be a deciding factor? Etymotic's customer service is just as good.
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post #9 of 12
1/16/06 at 3:49pm
Thread Starter 
I've only heard good things about both companies customer service, although I chose Shure because of the new E4c's and the 2 year waaranty gave me peace of mind, especially now i've used it
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post #10 of 12
1/16/06 at 4:41pm
Quote:
Originally Posted by CookieFactory
Why would it be a deciding factor? Etymotic's customer service is just as good.
Well, I've not heard of anything concerning their PR and I've experienced Shures customer service first hand.

edit - My new PC has a 3-year warranty, which I find pretty damn cool.
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post #11 of 12
1/16/06 at 9:46pm
Agreed. After about 2 months of intense use my left driver was not being driven. I sent them in and they sent me new ones in return. After that I decided the sound signature wasn't for me and was able to sell them for a 15$ loss!
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post #12 of 12
1/16/06 at 10:56pm
My E1s wore out after considerable use, well over a year. One channel dropped about 90% in volume, and no, it wasn't wax. I sent them the beat up E1s and $50, no receipt, no nothing, and they sent me back a brand new pair of E3s, which at the time had just entered the market. I can't complain.
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