Originally Posted by dpippel
If The Hornet requires 300 hours of burn-in time before it reaches its full potential (and therefore is finally worthy of a real evaluation), then RSA's return policy should be modified to reflect this.
Given this information, I don't know how the manufacturer expects a customer to get a real idea of how the product will eventually sound if the amp has to be returned within 7 days of delivery to be eligable for a refund. It would also be helpful to the potential buyer of The Hornet if they were made aware of the 300 hour burn-in requirement before purchasing.
Did you ask Ray whether it would be possible to hold onto the amp longer so you could better evaluate it? I have never known Ray to hold strict to any return policy (this is my feeling not anything Ray has told me). I believe he is very generous when it comes to these matters. You may have already discussed all this with Ray. I am only pointing this out so others will not have the same problem.
I don't believe Ray thought that 300 hours burn was necessary when he began shipping. I believe this developed after he began to get feedback from purchasers (again, this is my interpretation of events). I don't think anyone on this board would accuse Ray of not being customer friendly and willing to work with his customers. This no different then the level of customer service from some of the other manufactures.
Originally Posted by PFKMan23
Personally, I find the policy kind of funny as well. If a manufacturer thinks that it needs 300 hours of burn in, then the policy should be atleast a couple days after that point, so that a the buyer can get to the burn in value (assuming they burn it in for 200-300 hours (whatever the figure is, it seem to have changed)). Personally, I'm finding that the burn in actually made me like the sound less to a degree. But yet, IMO, if I wanted the more laid back sound I would have gotten the SR-71.... However in my case I'm well beyond the return period so I'm just unlucky...
It also doesn't really help that he Hornet isn't even really listed on the RSA website.
Has anyone had a problem getting ahold of Ray? It seems to me that he returns pm's, email's and phone calls pretty promptly and regularly. While it is a help to others to post info like this in a thread, it really doesn't help the person with the problem. It makes more sense to contact the guy you bought the product from and discuss the issue with him. You may or may not have noticed but Ray doesn't update his website too often. Having said that, he is very accessible to his customers and potential customers. Should he update the site, of course, but I believe he's been busy building amps.
I am not being critical of anyone. It just seems that communication might be the answer to some of the issues being discussed.