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Alessandro - Lazy company? - Page 5

post #61 of 79
Has anybody here from Canada received their headphones? I'm curious about the shipping and duty fees. I sent an email asking about shipping to Canada since their information was pretty vague... and I doubt they'd offer free shipping worldwide, but I never got a response(go figure ).
post #62 of 79
I didn't got a reply per mail, but I ordered anyway and had to pay nothing for shipping to germany.
post #63 of 79
Well that answers it quite well enough, I believe. Thanks.
post #64 of 79
This has been brought up earlier in the thread, but I think from their point-of-view, they make and sell guitar amps. This headphone thing is just a little side venture. Something that their customers might enjoy, a bit of fun. They're not really interested in growth.

Things like better customer service, and an improvement in communication would lead to growth... something neither them (nor most likely Grado) wants.

It doesn't excuse the one phrase email responses, the slowness to ship your order, and the seeming rudeness of the company. Not at all, I just think the only clear message you can send as a consumer is with your wallet. If they don't want to answer you, don't purchase from them. There's other great headphones in the world.

If it effects the bottom line, they should then take a step back and examine whether or not their current methods are working for them or not.
post #65 of 79
http://bs-records.com/Merchant2/merc...ory_Code=GRADO


hows this place for ordering allesandros?
post #66 of 79
Canada customs charges duty, tax, and a handling fee, if I recall. Over $20 for the Alessandro MS-1 across the border.
post #67 of 79
Quote:
Originally Posted by Echo_
http://bs-records.com/Merchant2/merc...ory_Code=GRADO


hows this place for ordering allesandros?
ooh, i hope they're for real!!!!!!!!! i'll def buy from them if they are
post #68 of 79
Thats odd, 7 months ago (I think) I ordered my MS-1's I called them about a couple questions and they answered all my questions. I ordered the MS-1's that night and my item got here in 3 days.

I wonder whats happening to their customer service.
post #69 of 79
I think somebody mentioned this in another thread: ask your questions before you buy the cans. Then be patient after you order... it felt like it took forever for mine to arrive, but it was really only 2 weeks.
post #70 of 79
Quote:
Originally Posted by Jon.
Has anybody here from Canada received their headphones? I'm curious about the shipping and duty fees. I sent an email asking about shipping to Canada since their information was pretty vague... and I doubt they'd offer free shipping worldwide, but I never got a response(go figure ).
As I posted earlier in the thread, I received my headphones fairly quickly. Their communication is attrocious, but the produce and price are right, and free shipping is very nice.

There is no duty on headphones, only sales tax. In Ontario, there is 15% sales tax, but it varies from province to province (basically it's your maximum sales tax rate). The value for customs is US$99, converted to CAD at whatever daily rate they're using. Canada Post charges a $5.00 fee on top of that to collect the tax/duty upon delivery. A pair of MS-1s, plus 15% sales tax, plus the collection fee, would be around $22.50 in customs fees for me right now.
post #71 of 79
Quote:
Originally Posted by binkgle
ooh, i hope they're for real!!!!!!!!! i'll def buy from them if they are
do they come with a free worldwide shipping too?
post #72 of 79
Quote:
Originally Posted by HiWire
I think somebody mentioned this in another thread: ask your questions before you buy the cans. Then be patient after you order... it felt like it took forever for mine to arrive, but it was really only 2 weeks.
Same here. Use the oneline credit card form. Submit your order. GEt your order number. Wait one week. Then start calling and leaving messages with your order number and call back (phone) number everyday and you will eventually get a call and a set of cans. Two weeks tops for me. The MS-2's are something special. They will put a grin on your face.
post #73 of 79
how is that link Echo_ posted for ordering alessandros? bennett studios ??

they seem to only have the 3 alessandro cans, none apart from that

any idea where they are based?

thanks
post #74 of 79
They are in Englewood NJ
post #75 of 79
would they be ok to order from? anybody know about their customer service, how long they take to ship? and return policies etc.

just want to know whether anybody here has order from them before.

thanks
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