Man, these guys NEVER pick up the phone. It's kind of funny.
post #31 of 79
8/26/05 at 10:55am
Originally Posted by Prairie
To those who said Alessandro (or small companies in general) should be able to have some leeway on shipping times/customer service- that is just dead wrong. A small outfit should pride itself on personal relationships with it's customers and quick shipping times. I ordered my sr-225 from a smaller dealer that sells Grados (i'm not going to post the link...new at this particular forum, not sure what your policies are). I made a mistake on the order form and he promptly responded to my e-mail and phone call within 24 hours. He actually responded outside of normal business hours via e-mail.
Originally Posted by ColStripe
I ordered some MS-1's August 29th, after trying to get a status two weeks later and failing miserably, I sent them and email asking them to cancel the order. No respose, but my credit card hasn't been charged and nothing was sent. So I assume that they cancelled it.