Drew of Shellbrooksaudio - Page 6  

Isnt that exactly what you're doing?

No.

I just said that his sig wasnt very PC; different from bashing his business, no?

I dont think he shouldn't say anything either. And I am glad he brought this to everyones attention, but it seems like by now everyone knows whats up with Shellbrook. I guess the sig just came off as rude; but Iban, I apoligize for the comment, I didnt mean anything personal. I do hope things get resolved the right way.

@dmb367
I understand what you are saying, I really do.
Under normal circumstances I never ever judge people and let them be.
'Each his own' I think is the phrase and I live by that.

However, this was not a normal circumstance, as you may have read Drew stopped communicating the day I said I was through and wanted a refund.
So here I am, in Holland, and no other means to contact Drew.
He's sitting on the other side of this big ocean counting my money, untouchable, believe me, you start thinking things like that.

You have read it all... you come to this thread and all you can say is a remark about MY sig. That I'm bashing his business. And something about becoming a martyr?
If that is your only input after you understand my grief as you say, ah well, each his own.

iban, I think the tone of your sig is just fine. It's even a little subdued or restrained -- I would personally have said something more aggressive if this had happened to me, but perhaps that's just me. Anyway, I'm glad to hear that most people seem to be getting their issues resolved now.

iban,

I think your sig would be much more appropriate as a post in the feedback forum in the Shellbrook thread. That way you could update it periodically as things change, for better or for worse. To have it as your sig means that Drew gets massive bad publicity (whether or not that's deserved is up for debate I'm sure) every time you post and in every thread that you've ever posted in. That simply is not what a sig is for. I would fully endorse a link from your sig to the feedback thread or something like that but this strikes me as entirely over the top.

Just my opinion,

Nate

Uh, that's the point. If it's factual, it's perfectly fair. If it hurts Drew's feelings repeatedly, well, too bad. He had months to resolve this.

The problem with the feedback thread is that the first page or two of feedback is all positive, then the strange stuff starts showing up. A lot of people will just skim the first page, think it's all up to snuff, and conclude Drew is a reliable vendor without seeing the more complete picture they'd get by reading all the way through the feedback thread. Who has time to read six or seven pages of posts in the feedback thread?

I disagree, the signature feature was not designed for people to leave feedback for one another. But whether iban's sig is ok is not up for you and me to decide, so we move on...

Responsible people is who. Should the negatives at the end negate the positives at the beginning? People need to be responsible for their own actions, if someone chooses not to make full use of a resource that Head-Fi is very kind to offer (feedback) than that is their (stupid) choice and they should suffer the consequences.

What if some had one deal go bad but had 99 that went fine. Should the person who was wronged be allowed to put the information about that one isolated incident in their sig and then post all over a forum with thousands of members giving a false impression of someone's credibility? I use that only as an example of how using a sig to convey feedback information is a bad idea.

Nate

I think theres nothing wrong with the sig, Iban couldve made it a lot worse.

How about I post my sig saying that I tried one of your mini's and thought it was crap. Think that'd be a fair sig?

What was it designed for? There are plenty of people who have positive vendor feedback in their sigs (particularly Ray Samuels and Singlepower) as well as positive feedback about specific bands and musicians. If positive feedback is fair game, so is negative feedback.

If I was in iban's shoes, I'd leave his sig up for the same number of months as it took for his amp to be delivered.

That's the most misguided, bizarre thing I've read this week. Buyers should not "suffer" just because they failed to read through seven pages of feedback and weren't smart enough to realize ordering from Drew was risky. That's blaming the victim.

That's an irrelevant, hypothetical example. Judging from the number of people who've posted about negative experiences with Drew, it's not "one deal" going "bad". Shellbrook appears to have significantly more negative feedback than any of the other vendors on Head-Fi. And these aren't just "aw, shucks" incidents where a little thing goes bad. These incidents seem to often involve multiple, repeated dubious statements, claims that items were shipped when they were not (it's astonishing to read posts where Drew made that phony claim more than once to the same person!), refusals to refund money even after several months of not delivering the product, and ceasing of communication and ignoring the customer.

well, after contacting drew last night about wanting to upgrade my maxi moy into a signature model, which was brought on by further learning about amp design, and looking at buying another amp either from rockhopper or JMT, drew offered to do the upgrade for free

am i still a little frustrated as the what happened, yeah. do i wish things could have happened in a different manner, yes. but what happened happened, regradless of if the FBI comment brought on drews prompt responses or if it was just the fact that a few of us had legitiment gripes about our deals with drew that he wanted to make right, the fact remains that up to this point he's grabbed the bull by the horns and is trying to make things right with us.

that being said, i'm not gonna get involved in the bs thats infected this thread, i'll post 2 more times in this thread, when i receive word from drew that my amps in the mail, and when i get it. when that has happened i'll post my dealings with drew in the feedback forum.

as for ibans sig, not something i'd do, but i can't blame him, i was getting upset about it and he had 3x the money i had tied up in the deal, and waited more then twice as long

when i first saw iban's sig i chuckled...pretty witty and Drew deserves it, and i beleive it totally acceptable

in any case, Iban was not the only person who had problems with Drew, there are alot of people as evident in this thread, Drew obviously should not even do business anymore if he keeps this up. I grew up with my parents investing in resturaunts and apartments. If a tenant or customer complained my parents would take them into their office and resolve whatever complaint right then and there, whether it was a refund or getting the swamp cooler fixed.

Drew is lucky he doesn't own a legitimate business (or does he?) and so he's not liable, he could shutdown or runaway from his customers anytime. And that's what the customers have to take...unless they wanted to take matters into their own hands and sue Drew. I just visited his site and he has a guarantee, I guess seeing how he doesn't even honor it...he shouldn't have that on there

Usually when I see business's haveing a complaint, money is usually refunded or the item is usually replaced, I don't see any of those happening. If Drew can't handle this business, he shouldn't do it at all (don't mean to sound harsh, but that is the only way to run a sucessful business)

Question:

Why do people suggest leaving feedback in the For Sale/Trade feedback forum for vendors?

Drew does not do business through head-fi in the classifieds section. Why should people look for feedback there? I brought this up many months ago in one of these original Shellbrook Audio threads... until seeing the thread in question I had no idea folks actually left vendor feedback there.

That's your opinion which is fine, it's just different from mine. And if you can't see the difference between posting positive and negative feedback in a sig I'm sure not going to be able to tell you.

You should get out more.
No, it's not. It's asking someone to be smart enough to take more than 30seconds to make a decision. How long would it take someone to spot check the thread? Two minutes? Lazy people piss me off and I don't feel bad for them, sorry.

Drew's business has nothing to do with Head-Fi. He's not a sponsor, vendor or otherwise. He's a member with a business that just so happens to be related to headphones.

I agree that the problems expressed within this thread are not a good sign. But the last time someone tried to post a positive experience about Shellbrook his thread got shat all over and people accused him of being Drew. That's not exactly good motivation for people to post about their good experiences. And the exact opposite happens here to. Those vendors with a good rep get a free pass when stuff does go wrong with their legions of fan-boys crushing anyone who says that so-and-so's amp isn't god's gift. So pardon me if I try to champion objectivity. Is Drew in the wrong here, yes, absolutely. By his own admission no less. Does that mean that someone has a right to effectively put a banner up and parade it around head-fi? I dunno, as I said it's neither your nor my place to decide only a mod or Jude can make that decision here. I've offered my opinion, obviously you disagree.

My 2¢ (you should put in your sig that I ripped you off),

Nate