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post #76 of 129
Quote:
Originally Posted by LTUCCI1924
HI: OK I whent to the Buyer/Seller Feedback and did my thing. I hope other members will do the same.

I never knew what was the meaning of the letter L in LTUCCI1924.

Now I know, it means Leadership...

Amicalement
post #77 of 129
I'd shut it down. He and his business are pretty much dead in the water at the moment. No point in kicking him any more. Hope he can get things in order and get back in the game but service as well as a quality product are mandatory in todays business climate. JMO.
post #78 of 129
It would be wrong to close this thread.

Several interested parties with legitimate issues would be best served here, as communications with Shellbrook have apparently not panned out as promised.

Maybe all of us naysayers and well-wishers should butt out, and allow those interested parties a place to air and resolve their problems.

What is going on here is beyond the scope of buyer/seller feedback.
post #79 of 129
Your point is well taken but I have to wonder what more this can accomplish? With the volume of negative feedback here and in the feedback thread, if it hasn't lit a fire with him yet, it likely never will. I'd think that his business is all but dead and any prospective buyer has been amply warned. Doing business with him now borders on insanity. Unless the thread is to allow folks to vent and get things off their chest and out in the open, I just don't see what good it will do to continue with it. Again, JMO.
post #80 of 129
Here's a question specifically addressed to everyone who placed an order with Shellbrook Audio Labs on or after January 14, 2005.

On January 14, 2005, this letter appeared on the Shellbrook website. This statement, in particular, seemed to be a good indicator that Drew was commited to addressing the problems that Shellbrook Audio Labs was having (at least insofar as shipping delays were concerned):

"Second, when I give a shipping date, it will be a promise backed up by my wallet. If I miss the shipping date, you'll get 10% of the purchase price of your amplifier back."

Unfortunately, my first experience with Shellbrook Audio Labs was not so good. I have tried to document my experience as completely and accurately as possible here and here for the benefit of others who may be interested. If you've read my previous posts, you'll see several instances where I was given a ship date for my amplifier that turned out not to be accurate (true) for one reason or another. Per the statement above, I expected that Drew would offer to refund 10% of the purchase price of my amp. I'm sorry to say, however, that no such offer was ever extended to me. There was always a reason why I hadn't received my amp and Drew was always prompt and politely apologetic in his communications but never was there a mention of a 10% refund as stated above.

If you were given a ship date by Drew and your order did NOT ship on that date, did Drew offer to refund 10% of the purchase price of your amp?
post #81 of 129
Quote:
Originally Posted by KenW
Unless the thread is to allow folks to vent and get things off their chest and out in the open, I just don't see what good it will do to continue with it.
One positive of keep this thread open is that it can provide a running commentary on the status of his business operations. There are a number of outstanding transactions that have yet to be resolved and it serves us well to understand how those turn out. If tomorrow this thread is flooded with numerous reports of people receiving their amps and how amazing they are, well that's very valuable. This thread allows us to follow that and see the progression.

Additionally there's the convenience of it. The feedback thread is not a section that is commonly visited (as is my impression). Keeping the thread alive and where it is allows it to be seen by more of the interested public.

Plus, keeping it alive keeps it current and up to date. I (and i assume others) am interested in seeing how the mentioned cases turn out, i'm interested in seeing the business turn around, but i am also interested in seeing other parties recognize that there is a market for well built, well priced amps backed by honest top notch customer service.

Xin has shown that it can be done, Headsave showed that it can be done.

Keeping this thread alive allows the community to understand the particulars of the DIY amp market, and how to tread carefully/safely and most importantly happily.
post #82 of 129
Quote:
Originally Posted by BMT
If you were given a ship date by Drew and your order did NOT ship on that date, did Drew offer to refund 10% of the purchase price of your amp?
I ordered my amp prior to the January date and went through all of the Shellbrook Labs business as usual hassles. Eventually i was offered to have the price of my interconnect refunded to me. I expected that he would simply credit my paypal account or apply the refund to my credit card. Of course, this was never done, and i decided that pursuing the matter would simply frustrate me and wasn't worth the time.

I decided to cut my losses and acknowledge that Shellbrook Labs had beaten me.

I can accept delays, i can accept missed schedules. I can even understand and sympathize with being overwhelmed by work. However, I can't accept being lied to and having my patronage taken advantage of.
post #83 of 129
Quote:
Originally Posted by crimsonadam
One positive of keep this thread open is that it can provide a running commentary on the status of his business operations. There are a number of outstanding transactions that have yet to be resolved and it serves us well to understand how those turn out. If tomorrow this thread is flooded with numerous reports of people receiving their amps and how amazing they are, well that's very valuable. This thread allows us to follow that and see the progression.

Additionally there's the convenience of it. The feedback thread is not a section that is commonly visited (as is my impression). Keeping the thread alive and where it is allows it to be seen by more of the interested public.

Plus, keeping it alive keeps it current and up to date. I (and i assume others) am interested in seeing how the mentioned cases turn out, i'm interested in seeing the business turn around, but i am also interested in seeing other parties recognize that there is a market for well built, well priced amps backed by honest top notch customer service.

Xin has shown that it can be done, Headsave showed that it can be done.

Keeping this thread alive allows the community to understand the particulars of the DIY amp market, and how to tread carefully/safely and most importantly happily.
I understand that feeling and perspective. Perhaps keeping folks who've ordered and not yet received merchandise updated on progress toward satifactory completion of orders would be a good thing. What I'd hate to see is the thread degrading to the point of it becoming another pissing contest. I can understand the anger and frustration but I'd just hate to see it come to that. Don't have a dog in this hunt. Just voicing an opinion and in hindsight, I suppose I should have stayed out of it. He's made some mistakes and has likely ended his future in this business and rightfully so considering some of the comments I've read. While I'd consider it re-hashing or piling on, I can see where those with money/products at stake would be served by getting updates. Just hope it's handled well. I'll stay out of this one from now on. For the record, I don't have a stake in this either way. Peace!
post #84 of 129
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post #85 of 129
Quote:
Originally Posted by LTUCCI1924
HI: I have an idea. Lets have a party at my house and all members who have been lied to,coned,misled and just riped off are all invited and of course drew will be the guess of honor. We can have coffee and cake and talk about amps and headphones and other interesting things.

What about the lucky ones that didnt do any business with him? Arent we invited? Not fair I would like to introduce my avatar cat to Drewd, in person.
post #86 of 129
Quote:
Originally Posted by amisdad
If the market is open. I'd like them to notice what Blueberry Audio has to offer. Real amps with exceptional build quality, realistic prices, nice friendly and honest service and a little something for other DIYers.
www.blueberryaudio.com
When will this site be up?
post #87 of 129

Feedback forum?

I'll go to the feedback forum when researching another buyer/seller in the classifieds. Not to find info on a legitimate business well known around these parts, with a website advertising product, etc. I understand Drew somehow fits into the DIY mold but to me that's a grey area and might not appear that way to the casual head-fier. The suggestion of closing this thread and moving all gripes over there makes no sense to me. I would prefer to see resolution to these gripes where most people looking for info on Drew's amps would come - this forum.
post #88 of 129
I'm of the opinion that this thread should not be closed. The problem with Shellbrook Labs is a major one, and closing this thread and simply saying "post your gripes in the feedback forum" would be like sweeping dirt under the rug. The problems are still there, only hidden. As previously mentioned, many members will never visit the Feedback Forum before purchasing from someone, especially if that "someone" is perceived as a business and not simply a DIY'er or another member. In a similar thread that was posted a few months ago, a mod said that complaints should not be made in the forums and that all complaints should be directed to the vendor/seller or posted in feedback threads. OK...but in this case, people aren't getting communication from Drew. It will do no good to close this thread and tell the members to email or PM Drew if those inquiries will not be responded to.

This thread should not turn into a Drew/Shellbrook bashing contest, and some of the comments made by some members may be a bit inappropriate. Perhaps posts by anyone that does not have direct experience with Drew or Shellbrook Labs should be deleted, leaving only posts by people that have dealt with Drew/SL. I agree with KenW--kicking Drew while he's down will not help anything and if it were me, would only make me more bitter if I were him. Drew has read the thread and has surely received PM's and emails from angry/concerned customers, so I'm sure he is aware of the problem.

I have communicated with Drew through PM's and I believe he has good intentions. Although, I think it has already been stated in this thread that the road to hell is paved with good intentions. He is probably working very hard to get the orders completed, but the bottom line is that there is no excuse for some of the delays or any of the lies (if that's in fact what they were). He should have never let himself get so many months behind, even if it meant cutting off ALL new orders temporarily. I hope greed wasn't the factor here (let the orders keep coming in even if he knows full well they will not be completed for months). I suppose it's possible that without a tracking system he could be confused or just not remember when an order was sent out, but if a customer writes him 4 times inquiring about the status of their order and he says that it has been shipped 4 times then I have to wonder what he is thinking. There ARE plenty of people that have received their amps and from what I hear those amps sound very good, but the fact remains that customers with orders pending should be told the truth about the status of their orders even if that means telling them what they may not want to hear ("Sorry, I'm experiencing extreme delays and it will be a month before I will have your order ready").

I think the main problem that many people have is that they are not getting good communication from Drew. He may argue that he is frantically working to catch up, but at this point he needs to lay down the soldering iron, step away from the workbench, and sit down at his PC and write emails or PM's to EVERY ONE of his customers with orders pending. That would go a long way toward making a lot of people feel better. After that is done, fine, issue the refunds that have been requested and continue working on the amps that need to be built.

Anyway, this thread should not be closed, but perhaps non-constructive posts and outright bashes should be deleted/edited.
post #89 of 129
HI: In interest of the concerned members who have a thing with drew I will go back and delete my previous post that was not a very necessary one at that. I do care about the members who have issues with drew and will honor and respect their wish for this thread to say open.
OK I deleted 4 of my post but left one that I feel is a valid post. Good luck guys.
post #90 of 129
Quote:
Originally Posted by Imyourzero

Perhaps posts by anyone that does not have direct experience with Drew or Shellbrook Labs should be deleted, leaving only posts by people that have dealt with Drew/SL.
Since when this kind of «preselection» is a proper way to deal with problems about anything? If they want to prepare a «class action» (earlier joke) I will say that you're on the right track.

If not, the «problem» is to be discuss by every member who can use the service of Shellbrook Labs. In my book it is a lot of people.

Amicalement
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