Here's a question specifically addressed to everyone who placed an order with Shellbrook Audio Labs on or after January 14, 2005.
On January 14, 2005, this
letter appeared on the Shellbrook website. This statement, in particular, seemed to be a good indicator that Drew was commited to addressing the problems that Shellbrook Audio Labs was having (at least insofar as shipping delays were concerned):
"Second, when I give a shipping date, it will be a promise backed up by my wallet. If I miss the shipping date, you'll get 10% of the purchase price of your amplifier back."
Unfortunately, my first experience with Shellbrook Audio Labs was not so good. I have tried to document my experience as completely and accurately as possible here
for the benefit of others who may be interested. If you've read my previous posts, you'll see several instances where I was given a ship date for my amplifier that turned out not to be accurate (true) for one reason or another. Per the statement above, I expected that Drew would offer to refund 10% of the purchase price of my amp. I'm sorry to say, however, that no such offer was ever extended to me. There was always a reason why I hadn't received my amp and Drew was always prompt and politely apologetic in his communications but never was there a mention of a 10% refund as stated above.
If you were given a ship date by Drew and your order did NOT ship on that date, did Drew offer to refund 10% of the purchase price of your amp?